eRA Commons and ASSIST will be offline overnight during the weekend of March 23-24, as eRA upgrades a specialized database that stores user names and passwords for user authentication.
The upgrade is designed to improve recent log-in issues with eRA programs experienced by users.
eRA Commons and ASSIST will be unavailable starting at 10 p.m. Saturday, March 23 until 5 a.m. Sunday, March 24.
We are sorry for any inconvenience.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.
Check out the eRA Training pages for eRA Commons demos, presentations and FAQs