Office of the Ombud

What our office does

The Office of the Ombud is a place where all members of the University of Washington community can seek information, consultation, and assistance. Each year, the Ombud Office collaborates with hundreds of individuals who are facing challenges. We provide a safe environment to voice concerns and develop constructive options to address the situation.

Our process is personalized to your specific situation. While all of the steps below may not be followed exactly, or in order, this graphic is intended to provide an overview of our process.

We follow these principles when providing assistance:

  • Safe space: We strive to provide a confidential place for you to discuss your situation.
  • You’re in control: We won’t take any action on your behalf unless you ask us to do so.
  • Learning environment: We are continuously learning and sharing ways to effectively address conflict.

The Ombud Process

Chart depicting steps of process: 1) Listen to their story, 2) Assess needs and interests, 3) Develop options, 4) Provide assistance where appropriate, 5) Note systemic trends, 6) Remain available as a resource.