Mac Support in Nebula
Nebula currently offers Mac computers access to the Nebula file systems via a Nebula-supported third-party utility, "AdmitMac" (from Thursby Software). Shared files are stored in a managed server environment that is secure, backed up, and scanned regularly. Nebula will install, configure, and support this software.
We have also posted descriptions of the additional resources available for Mac users at the University of Washington.
Rates for Nebula and Exchange services
| Rate | Service Provided |
|---|---|
| $26 per month per device |
|
| $8 per month per mailbox |
|
Please send email to nebula@uw.edu if you are interested in learning more, or wish to subscribe to these services.
Additional resources for Mac users
UW Technology Service Center
The Service Center is available during evenings and Sunday afternoons as well as regular daytime hours. This service can be reached at help@uw.edu or 206-221-5000.
They answer general Mac questions on:
- Browsers: Safari; Firefox; SeaMonkey
- Email: Entourage / Exchange / OWA; OS X Mail; Thunderbird; SeaMonkey
- Anti-Virus: Sophos
- Web publishing (limited to connecting to UW servers): Adobe Dreamweaver; SeaMonkey
- File Transfer: Secure Fetch; Fugu
- Terminal: OS X Terminal
Computer Maintenance Group
The Computer Maintenance Group provides support for Mac hardware and software, both in- and out-of warranty. This service can be reached at cmg@uw.edu or 206-543-7865.Their services include:
-
Free Services
- Off-site Warranty repairs - computers can be dropped off or picked up
-
For Fee Services
- On-site warranty repairs
- Printer setup
- Nebula VPN setup (access to the Nebula file servers also requires Nebula Mac service)
- Software installation and support (e.g. Office 2008, etc.)
- Installation and support of the UW-distributed anti-virus program
- System rebuilds, including flattening the system and reinstall the o/s
- Auto-update configuration
- Set up new desktops and laptops
- Transfer of any files, folders, or address books
Retail Store and the Genius Bar
The Mac retail stores and their Genius Bars provide various no-charge services for computers under warranty. You can make an appointment online to drop your computer off at either the University Village or 45th Street locations.
iPhone Support
- iPhone support is offered through the Smartphone service at an additional service fee. They can be reached at smartphone@uw.edu
- You can also configure your own phone by following these instructions
UW Bookstore
The University Bookstore maintains a Technical Center, with Apple-certified technicians available six days a week, with no appointment necessary. They can be reached at 206-545-9474, and they can do:
- Hardware repairs - including Warranty Services
- RAM and hard drive upgrades
