Clients using Nebula Bronze Services

This page is for clients who are using the Nebula Bronze service on their desktops. For a description of the Nebula Bronze service, and the responsibilities of both the Nebula support team and the department requesting Bronze services, please see the Nebula Bronze Services page.

As described on that page, Nebula Bronze desktops must be using an approved operating system (currently Windows XP Professional), and antivirus program (McAfee VirusScan v8). Nebula provides software updates to the operating system and virus program, and network services for printing and faxes. When using your Nebula Bronze service, keep the following in mind:

• You have been given file space on secure servers. You'll find this at H:\ and I:\groups. The H: drive is private, only your login will have access. The I:\groups drive is a shared drive for your department's use. Inappropriate uses of the Nebula file space are outlined on the Nebula File Storage Policy page.
• You can restore lost or damaged files yourself, from the I:\snapshots directory. See the Nebula File Restores page for more details.
• You'll need to log into your Nebula account regularly, because unused Nebula accounts are disabled.
• If you choose to manually update your Windows system, be sure to comply with any requested reboots.

You are welcome to browse the main Nebula web site. Many pages have useful information:

• Printing
• Remote Connection
• Virus Disinfection and Hoaxes
• What about my home PC?

Please remember that all support is provided by your local support team, so contact them with any questions. They may request that you follow basic problem reporting procedures. When necessary, they will contact the Nebula support team for additional assistance.