HelpDesk

The Pediatrics Computing Helpdesk is available to assist department members with common technology problems, M-F 9-5.

Email: pedcomp@uw.edu
Phone: (206) 543-PEDS ((206) 543-7337)

If you have an emergency outside of these hours, we encourage you to contact UW Medicine IT Services at:
(206) 543-7012
mcsos@u.washington.edu

Currently we do not offer support for PDA and hand held devices, and specialty lab software such as sequencers, dHPLCs, etc. (Any support of such devices is best effort as resources permit).

Standardized Workstation Setups

Departmental computers, both Windows and Mac, come in two flavors.

Standard workstations are focused on flexibility and designed for day to day non-critical use by department members. These computers meet all minimum security requirements for the UW and UW Medicine, are joined to the Pediatrics domain, and store your files on the Pediatrics file servers (which are backed up several times a day). If necessary, a Pediatrics member may be given a local administrative account on a standard workstation, only for use when installing or re-configuring programs.

Certified workstations are designed to meet clinical needs. They are compliant with HIPAA and UWMedicine advanced security standards. If you are dealing with highly confidential information, Patient Health Information (PHI), or other clinical data, you need a certified workstation. These workstations are joined to the Pediatrics Domain and the Pediatrics file server. Pediatrics members are not given local administrative accounts on certified workstations. All applications on a certified workstation must be tested for security compliance by the Pediatrics IT Group before they may be installed on a certified workstation.

Computer Purchase Advisory

We consult and advise on the selection and purchase of new computing devices. If the faculty or staff member has already selected what they want, we review the proposed purchase of new computing devices to ensure that they are capable of meeting security requirements and integration with UW Pediatric systems. If this service is ignored, there is no guarantee that the computing device in question will be able to join the Pediatrics domain or access Pediatrics computing resources.

Annual Computer Checkups

It is still very important that one of our technicians ‘touch’ every computer at least once a year (even if no one has reported a problem) to ensure that the automated updating security measures are in place and functioning. This is also our opportunity to upgrade the system and update it to match the current ‘standard’ or ‘certified’ image.

SO/SO Security Compliance and Related Services

We offer a variety of services to department members related to compliance, including computing inventory collection, assistance with the Informal Compliance Review (ICR), collection of SO/SO Agreements, and a wide variety of other items.

Security Training

We offer a training orientation online (mandatory for new employees), explaining IT Security and how we meet the various requirements of HIPAA and the UW. This is an end-user level course, not a advanced technical SO/SO course.