Fix Upload Problems on a Mac

If you are having trouble uploading Tegrity recordings to a Mac, try this troubleshooting procedure.

1. Attempt to restart the upload (click link for instructions)
2. If restarting the upload is not successful, try steps 3-7:
3. Click on the Mac desktop, then press Command + F.
4. In the Kind menu, select Other.
   
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5. In the list of search attributes, scroll down to File Invisible. Check the check box on the right side of the screen.
6. If it is not already selected, in the Kind menu, select File Visibility.
   
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7. In the right-hand drop-down menu, select Invisible Items
8. In the list of invisible items, navigate through the following folders: Library  > Application Support > Tegrity Recorder.
   
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9. In Tegrity Recorder folder, delete UploadQueueRecorder file.
   The next time the recorder is used it will create a new file and often this new file will allow recordings to successfully upload.