Sophos FAQ

Do I have to first uninstall other anti-virus software before installing the Sophos product?

Usually, yes. The Sophos installer will usually find and remove older versions of Sophos successfully, but anti-virus software from other vendors should be removed, following the procedure recommended by the vendor, before the Sophos software is installed.

Does Sophos have a replacement for McAfee's ePO?

Yes. The Sophos Enterprise Console provides the full range of management capabilities to replace ePolicy Orchestrator (ePO).

Does Sophos have a Unix/Linux client?

Yes. Sophos has clients for many UNIX/Linux distributions.

Will there be a central UW mirror for updates?

No. Managed clients will check their management server for updates and then fallback to the Sophos data cloud. Stand-alone clients will connect directly to the Sophos data cloud.

How often does Sophos release malware signature updates?

Clients will check every hour for updates by default. Sophos will release updates as frequently as necessary to address emerging threats, averaging approximately four (4) a day.

What's the difference between the student and faculty/staff packages?

Functionally they are identical, but different authentication info is required and has been pre-entered for you in the different installers provided. Technically, there are TWO different "licenses" granted by Sophos for the UW use, one for students and one for faculty/staff, under a single blanket agreement.

Specifically, after you install using a UW-provided installer you'll be able to open the "autoupdate" configuration (details vary by platform/version) and see a name and password have been pre-entered for you. If you have access to both the "student" and "faculty/staff" versions, you'll be able to see that a different account name has been used for each (the password is always hidden).

The Web page/file permissions for distribution of the Sophos installers for UW should be set such that students cannot access the faculty/staff version. However, on the theory that staff (especially IT support staff) MAY be in a position to assist students with obtaining and installing the software, faculty/staff CAN download the "student version". Thus, faculty/staff should be careful that they do get the right version.

How was the UW anti-virus vendor selected?

Based on feedback from the UW community and cost considerations, a Request for Proposal (RFP) process was used. The RFP team consisted of representatives from several schools and colleges, UW Medicine, UW Tacoma, UW Bothell, Purchasing, and UW Technology. Criteria considered included technical merit (platforms covered, how well the product works, quality of research labs, etc.), vendor experience (reference checks at peer institutions, experience with large research institutions and academic medical centers), and cost. After reviewing a number of responses, Sophos bs, etc.), vendor experience (reference checks at peer institutions, experience with large research institutions and academic medical centers), and cost. After reviewing a number of responses, Sophos was selected by the RFP team.

Last modified: July 12, 2013