Communications

Contacting us

nebula_request

  • The Nebula Support Request icon on your Nebula Desktop  includes specific information about your computerOr
  • Send email to help@uw.edu

Both create a help request in our ticket queue, which is monitored by the entire team.

Or

Call 1-5000 (206-221-5000 from off-campus)

Nebula and Exchange Account changes - Please use the Nebula Account Request Form.

If you have problems or suggestions about Nebula service, contact:

  • Manager: Rebecca Galloway (rg4@u), office: 206-543-0329
  • Assistant Director: Sandra McGowan (sbell@u), 543-3709

Nebula support is available during regular business hours (8:00 am to 5:00 pm, PST, Monday - Friday). For emergencies during non-business hours, you can still call 206-221-5000 and request that an after-hours support person be paged.

Staying in Touch

  • nebula-users: all active Nebula clients are automatically subscribed to this mail list, which is used to send critical alerts and other infrequent but high-priority communications.
  • nebula-announce: anyone can subscribe to this list, which will receive meeting notices and agendas, technical information, surveys, annual reports, invitations to participate in testing, and other service-related matters.  (Subscribers to Nebula Technical Users Group and Nebula News Group were subscribed to this list in February 2014.)
  • technical contact:  user-editable field for each computer; this UW NetID will receive early notice of upcoming changes and a list of affected computers for which they are the technical contacts.  Edited at the myNebula portal; get more information on the View and Change Computer Information page.
  • primary user:  user-editable field for each computer; this UW NetID will receive notice of upcoming changes that will affect that computer. Edited at the myNebula portal; get more information on the View and Change Computer Information page.

Last modified: October 22, 2014