Communications

Contacting us

nebula_request

  • The Nebula Support Request icon on your Nebula Desktop  includes specific information about your computerOr
  • Send email to help@uw.edu

Both create a help request in our ticket queue, which is monitored by the entire team.

Or

Call 1-5000 (206-221-5000 from off-campus)

Nebula and Exchange Account changes - Please use the Nebula Account Request Form.

If you have problems or suggestions about Nebula service, contact:

  • Manager: Rebecca Galloway (rg4@u), office: 206-543-0329

Nebula support is available during regular business hours (8:00 am to 5:00 pm, PST, Monday - Friday). For emergencies during non-business hours, you can still call 206-221-5000 and request that an after-hours support person be paged.

Staying in Touch

  • nebula-users: all active Nebula clients are automatically subscribed to this mail list, which is used to send critical alerts and other infrequent but high-priority communications.
  • nebula-announce: anyone can subscribe to this list, which is a low-volume source of notices about service interruptions, notable design changes, and the semi-annual newsletter. To subscribe:
    • Click on the link above
    • Click on the "Log in" button
    • After logging in, click the "Subscribe" button. If you do not see a “Subscribe” button, then you probably are already a member of the list (if you see a “Unsubscribe or edit options” button, then you are already a member).
  • nebula-discuss: A two-way communication channel to encourage discussion of Nebula services: You and the service team can send to it. This enables interaction about the service so we can hear from each other, surfacing business needs, exposing recurring problems we have missed, and providing a way to ask questions about the service. This isn’t intended as a way to make requests. To subscribe:
    • Click on the link above
    • Click on the "Log in" button
    • After logging in, click the "Subscribe" button. If you do not see a “Subscribe” button, then you probably are already a member of the list (if you see a “Unsubscribe or edit options” button, then you are already a member).
  • technical contact:  user-editable field for each computer; this UW NetID will receive early notice of upcoming changes and a list of affected computers for which they are the technical contacts.  Edited at the myNebula portal; get more information on the View and Change Computer Information page.
  • primary user:  user-editable field for each computer; this UW NetID will receive notice of upcoming changes that will affect that computer. Edited at the myNebula portal; get more information on the View and Change Computer Information page.

Last modified: March 2, 2015