Wired Network Services

Service Description

Wired Network Services are available for 'on campus' and 'off campus' locations.

  • On Campus:
    • Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the UW campus. Typically, departments access this service by plugging their network devices into an activated data wallport within their building.
    • Basic service includes full research and commercial Internet connectivity via data wallport connections at speeds of 10/100/1000Megabits per second. (1000Mbps is not available in some portions of campus.)
  • Off Campus:
    • UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. Contact the Real Estate Office directly by emailing uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.
    • Other off-campus groups may contact UW-IT directly at help@uw.edu for provisioning solutions and costs.
  • Additional network services are available to supplement the Basic Services.
  • Customers must abide by UW Acceptable Use Policy.

For a description of Wireless Network Services and cellular networks see Wi-Fi Wireless Services

Basic Services Components:

  • Wired Network Internet Service:
    • Connections to UW-IT provisioned data wallports support wired network access to UW campus, Internet, and various research networks; 10/100/1000 Mbps data speed options are available to the wallport as building wiring permits.
    • Basic rate includes up to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Centralized Redundant Router Connectivity:
    • All campus network connections aggregate at central routing centers. Within these routing centers, network equipment supporting connections to campus buildings is dually connected to the campus network core routers providing routing redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Address Assignments:
    • Static or DHCP address assignments within UW-IT managed IPv4 address space are available - address allocations are based on demonstrated need.
  • IPV6 Addresses:
    • IPv6 address allocations are available within UW-IT managed IPv6 address space. Addresses may be statically assigned or assigned via Stateless Address Autoconfiguration (“SLAAC”)
  • Domain Names:
    • Register domain names under washington.edu and uw.edu.
  • DNS:
    • Domain Name Service (“DNS”) name reservation for using UW domain names under washington.edu and uw.edu.
  • Security:
    • UW’s centralized Intrusion Prevention System (IPS) aids in protecting UW’s network accessible resources.
  • Local Network Addresses:
    • Local UW campus network addresses used with Network Address Translation (NAT) for off-campus access allows full network functionality while efficiently managing scarce ipv4 addresses.
  • Monitoring:
    • UW-IT’s Network Operation Center provides 24x7x365 monitoring of UW-IT owned network equipment; in addition to business hour support, on-call engineering staff are available for off-hours emergencies.
  • Standard Infrastructure Equipment Refresh:
    • UW-IT regularly and systematically replaces and, as required, upgrades aging central network infrastructure with a goal of consistently providing reliable and effective services.

Service Options

Enhanced Service Options:

  • End-User/Department Driven Upgrades:
    • For network infrastructure required beyond the basic service provided by UW-IT (e.g., additional dataports, expanded Wireless Network access, additional switches), UW-IT can design, quote, install, and operate these upgraded services while assuring consistency with UW-IT network standards.
  • Managed Firewall:
  • External Domain Name:
    • Acquire and use external domain name registrations that are not under washington.edu or uw.edu.
  • Wake on LAN:
    • With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.
  • Power over Ethernet (PoE):
    • Select devices (class 1, 2, or 3 or under 18.6 Watts) may connect to the UW-IT network to receive both power and data network service. Due to infrastructure limitations, this service is not available in all locations.
  • High-performance and reliability Network solutions:
    • Engage UW-IT for solutions engineered using UW-IT supported operational models.
  • Custom Solutions:
    • Engage UW-IT for solutions engineered to meet your needs.
  • Off-Campus Locations & UW Wired Network Connections:
    • Obtain UW network service for off campus locations. Connection options and costs are dependent on location. Advanced planning with the UW Real Estate Office and UW-IT is strongly recommended as some solutions may take several months to install.
    • UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate Office will help fill out the online Request Form (see “How to Order” below) for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

Eligibility

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; Harborview Medical Center; UW Medicine, University of Washington Medical Center; UW Physicians Network; UW Medicine Neighborhood Clinics.  Some services must be ordered with a UW Budget number.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: washington.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: 24x7, 7 days a week

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

For off-campus services, please complete this Request Form - log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

Availability

UW’s Wired network services design strives to provide services 24 hours a day, 7 days a week except for planned maintenance, upgrades, and outages. The system has multiple levels of redundancy to minimize disruptions due to equipment problems.

Price

Basic Service Rates (included in the Technology Recharge Fee)

  • Ports:
    • Monthly charge:  $0.00 per port
    • Installation charge: one-time  $147 per port

Rates do not include any applicable facilities charges. Customers are responsible for any charges incurred when pulling new wire for Ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.

Price subject to change annually on July 1st.

Self-Sustaining Service Rates

  • Ports:
    • Installation: $147 per port
    • Monthly: $17.30 per port
  •  Managed Firewall (subnet level)
    • Installation: $657.12
    • Monthly: $0.00
  • Power over Ethernet (PoE)
    • Installation: $147 per port
    • Due to infrastructure limitations, this service is not available in all locations
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
  •  VRRP between central routing centers
    • Installation: approximately $2181 (1Gigabit Ethernet) to $11,500 (10 Gigabit Ethernet)
    • Monthly: $0.00
  • Subnet VPN (Virtual Private Network)
    • Monthly: $299.48 per VPN
  •  Wake on LAN
    • Standard: $0.00
    • Customized solutions: prevailing hourly rate
  • Engineering consulting and designs
    • Customized  solutions: prevailing hourly rate
  • Communication Infrastructure
    • Variable rates and service delivery timing depending on the location and services needed
    • Site evaluation required for estimates
    • Average rates:
      • Telecommunications Closet/Room: $10,000+ per telecommunications closet/room/IDF
      • Cabling: $175 per cable run (for 150 ft. cable). A standard outlet includes three cable runs, which is $525 per outlet
  •  Off Campus Connectivity Solutions.
    • Cost varies by location and solution

Price subject to change annually on July 1st.

Rates do not include any applicable facilities charges. Customers are responsible for any charges incurred when pulling new wire for Ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.

Service Level Description

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Off campus service availability also depends on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored for interruptions and outage resolution 24x7.

Ethernet Ports - installations, moves, adds or changes: 7-10 business days.

Support Information

To request service or report service outages/problems: email: help@uw.edu or call 206-221-5000.


Maintenance

Last Review Date: 06/19/2015