Telephones and Voicemail Services

Service Description

A suite of telephone services is available to the UW community, both on and off campus. These services include desktop phone service, voice, telecommuter options, emergency phones, handsets, analog service for fax/alarm lines, and directory listings.  See "Service Options" for the complete list.

UW-IT’s phone service includes features like voicemail, 5-digit dialing to other UW numbers and medical communities, as well as access to the Regional Calling Service that allows local dialing to most locations from Marysville to Olympia.

Service Options

The following are the telephone service options available:

  • On Campus Telephone and Voicemail Service: Use UW campus telephone service
  • Off Campus Telephone and Voicemail Service: Obtain UW-IT telephone service for off campus locations. High-speed connections can be costly and can require 6-18 months to arrange. Connection speeds will vary based on availability. Additional charges will apply. Advanced planning with the Real Estate Office and UW-IT is strongly recommended
  • Leased Telephone Handsets: Use UW handsets and support
  • Global VoIP: Use UW phone service outside of Western Washington
  • Telecommuter VoIP: Use UW phone service within Western Washington
  • Emergency Phones: Use UW emergency phone service for elevators, garages, and select critical locations
  • Centralized Fax Service: Send and receive faxes from email or webpage
  • FAX/Modem Lines: Use UW phone service for fax machines (limited availability) and modems
  • Directory Listings: Obtain a listing in Seattle Metro and Community Directories; UW Directory

Eligibility

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability

Hours available: 24 hours a day, 7 days a week

Price

Rates Effective July 1, 2014 for FY2015.

On Campus Telephone and Voicemail Service (Dial Tone):

  • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
  • $13.56/month per line mileage surcharge for off-campus locations

Off Campus Telephone and Voicemail Service:

  • Off campus telephone service rate includes the Dial Tone rate (see above) plus the cost of a separate network connection to the off campus location
  • Network connection speeds and costs will vary based on availability

Virtual Telephone Numbers (e.g., voice mail only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Handsets: (more info)

  • $4.12/month per small multi-button phones (5-12 buttons)
  • $4.48/month per large multi-button phones (16-34 buttons)
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set)

Softphones: (more info)

  • Free (no additional monthly cost over Dial Tone)
  • Customer purchased USB headset is recommended for softphone use

Global VoIP (for use outside of Western Washington):

  • $155 per 9608 VoIP Phone (one-time charge)
  • Dial tone monthly charges apply (see above)
  • Note: the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area

Telecommuter VoIP (for use within Western Washington):

  • $4.12 per 9608 VoIP phone (monthly recurring charge)
  • Dial tone monthly charges apply (see above)
  • Note - Customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:

UW Information Technology Service Center
Attn: Supervisor or Manager
UW Tower C-3000 (4333 Brooklyn Ave. NE)
Box 359540
Seattle, WA 98195-9540

Voice Moves/Installs/Changes:

  • $137 one-time charge per line for technician installations/moves

Centralized Fax Service: (more info)

  • $4.90/month per fax number
    • includes 250 pages per month
    • $4.90/month for each additional 250 pages
    • Billing based on 6 month average

Service Level Description

Telephone Service:

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime
  • Telephony services are made possible through partners, such as Qwest, Verizon, and other small telephone company vendors

Voice Messaging:

  • Voice messaging is activated within two (2) business days
  • All orders must include a UW budget number for billing
  • Once the voice mailbox is set up, the customer will receive instructions and a password via email

Global VoIP and Telecommuter VoIP:

  • To receive service, a residential Internet Service Provider (ISP), such as Comcast, Qwest, Verizon, etc., must provide Internet access back to the UW network

Additional Information

Phones: uw.edu/itconnect/phones

VoIP: uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.

Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000


Maintenance

Last Review Date: 03/22/2015