Off-Campus Communications Services

Service Description

Off-Campus Communications Services allows groups that are physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia (for more information see uw.edu/itconnect/connect/phones/long-distance). In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection.

Service Options

Availability of Connectivity Options are dependent on the sites location.

High speed options can be costly and can require 6-18 months to arrange.  Advanced planning with the Real Estate Office and UW-IT is strongly recommended.

Communication Infrastructure

This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager.

Desktop Telephone Service

UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.

Wired Ethernet Service

This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for WiredNetwork services.

Wi-Fi Service 

This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wi-Fi Wireless Sevices.

Other

Sites may optionally be furnished with the following services as needed:

  • UW-IT managed subnet-level firewall.
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.
  • In addition, if the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.

Eligibility

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

Email: help@uw.edu
Phone: 206-221-5000

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

Availability

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price

To provide price estimates, UW-IT is required to perform a site evaluation because costs can vary widely depending on the location and services needed. Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Examples of average prices are listed below:

  • Telecommunications Closet/Room: $10,000+ per telecommunications closet/room/IDF.
  • Cabling: $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.

Desktop Telephone Service:

Please see rate information here. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.

Wired Ethernet Service:

See UW Network Connectivity.

Wi-Fi Service:

Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users.

Subnet ipSec Virtual Public Network (VPN):

Charges from a secondary Internet Service Provider (ISP) are arranged between the customer and the ISP. The following UW-IT charges also apply:

  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $299.48
  • Monthly Charge for Out of Band Modem Line: $40.49

Price subject to change annually on July 1st.

Service Level Description

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Additional Information

Requires a valid UW budget number.

Support Information

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: uw.edu/itconnect/help


Maintenance

Last Review Date: 05/12/2015