Long Distance Services

Service Description

The Long Distance and Toll-Free services are comprised of three service areas:

Basic Long Distance Service
As of July 1st, 2015, Long Distance calls to the US & Canada are included in the basic dial tone phone service rate. To place a long distance call on campus, dial 9 + 1 + area code + 7-digit number

International Long Distance
International Long Distance service is currently provided via the UW Alternative Toll Service (UWATS) system. The UWATS system provides detailed call accounting to the subscriber’s department for international long distance bill monitor/tracking of usage. UWATS provides a unique code to each subscriber that is needed to place an international long distance call from a campus phone. To place an international long distance call on campus, dial 9 + 011 + country code + city code + number and enter your unique UWATS code after you hear the stutter tones. For more information about how to dial using UWATS, please visits the Long Distance IT Connect page located here.

Toll Free Access Numbers
Toll free numbers allow callers to place long distance calls without having to the pay the normal long distance per minute rate for the call. Instead the owner of the toll free number agrees to pay the long distance charges (reverse billing). Note – phone companies do not differentiate between toll free numbers that are dialed from a local area versus ones that are dialed from far away, as such both calls are billed at the same rate. Toll free numbers can be set to ring to nearly any phone number on campus.

Service Options

  • International Long Distance (UWATS)
  • Toll-free access number (800, 888, 877, 866, 855, 844)


UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order

Ordering UWATS for International long distance is managed by department budget coordinators by using the Long Distance Services Application. Additional information about UWATS can be found here.

Toll free access numbers are ordered through Customer Service Center at 206-221-5000 or by email at help@uw.edu.


Service is available 24 hours a day, 7 days a week.


Toll Free Numbers

$0.05 per minute (for incoming calls only)

UWATS for International calls

Rates vary by country. Calls to cell phones in other countries are typically substantially higher.

There is no installation charge for setting up a UWATS code.

Price subject to change annually on July 1st.

Service Level Description

UW Information Technology strives to respond within 24 hours. Closed on weekends.

Additional Information

Information about the UWATS system can be found on the Web at:



Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: washington.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: washington.edu/itconnect/help

Any budget changes are managed through:
UW Information Technology Business and Finance
Phone: 206-543-1997


Last Review Date: 06/20/2015