Long Distance Services

Service Description

The Long Distance and Toll-Free services are comprised of three service areas:

Long Distance Service Long Distance service is provided via the UW Alternative Toll Service (UWATS) system. The UWATS system provides detailed call accounting to the subscriber’s department for long distance bill monitor/tracking of usage. UWATS provides a unique code to each subscriber that is needed to place a long distance call from a campus phone or through one of the remote calling services like UW Direct or Metro UWATS. To place a long distance call on campus, dial 9 plus the long distance phone number and enter your unique UWATS code after you hear the stutter tones. For more information about how to dial using UWATS, please visits the Long Distance IT Connect page located here.

Regional Call Service (RCS) – Regional Calling Service extends our local calling area beyond the Seattle metropolitan area. The regional calling area spans as far South as Olympia to North of Everett into Marysville. Access to this service is included with your campus Dial Tone Service. More information about RCS can be found here.

Toll Free Access Numbers – Toll free numbers allow callers to place long distance calls without having to the pay the normal long distance per minute rate for the call. Instead the owner of the toll free number agrees to pay the long distance charges (reverse billing). Note – phone companies do not differentiate between toll free numbers that are dialed from a local area versus ones that are dialed from far away, as such both calls are billed at the same rate. Toll free numbers can be set to ring to just about any phone number on campus.

Service Options

  • UWATS Long Distance (UWATS)
  • Regional Calling Service (RCS)
  • Toll-free access number (800, 888, 877, 866, 855, 844)


UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order

Ordering UWATS is managed by department budget coordinators by using the Long Distance Services Application. Additional information about UWATS can be found here.

Regional Calling Service is included with your campus dial tone subscription.  If you meet the eligibility requirements, but do not subscribe to the campus dial tone service, then please contact Customer Service Center at 206-221-5000 or at help@uw.edu for ordering details.

Toll free access numbers are ordered through Customer Service Center at 206-221-5000 or by email at help@uw.edu.


Service is available 24 hours a day, 7 days a week.


Rates effective July 1, 2014 for FY2015.

Toll Free Numbers

$0.05 per minute (for incoming calls only)

There is no installation charge for setting up a UWATS code.

UWATS long distance, U.S., per minute
UWATS long distance, Canada, per minute $0.03
Direct Dial 1+ long distance, U.S., per minute $0.03
Direct Dial 1+ long distance, Canada $0.03
Metro UWATS, U.S., per minute $0.03
UW Direct, U.S., per minute $0.03

International rates vary depending upon the country please see:

Regional Calling Service
There are no charges for Regional Calling Service (RCS); however, UWATS and Calling Card rates apply when used with RCS.

Service Level Description

UW Information Technology strives to respond within 24 hours. Closed on weekends.

Additional Information

Information about the UWATS system can be found on the Web at:


Information about Regional Calling Service can be found on the Web at:


Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: washington.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: washington.edu/itconnect/help

Any budget changes are managed through:
UW Information Technology Business and Finance
Phone: 206-543-1997


Last Review Date: 2015-04-26T00:00:00