About UW NetID Weblogin
The UW NetID "weblogin" service helps you log in to UW websites that offer personalized or private information, such as MyUW and Employee Self Service. This guide advises you how to log in and log out of the "weblogin" service in order to better protect your privacy and prevent unauthorized use of your UW NetID. It also catalogs some of the known problems with this service.
A typical log in page from weblogin.washington.edu:
How to Log In
When the UW NetID "weblogin" service asks you to log in, enter your UW NetID and password. If they successfully match, the "weblogin" service will remember your identity for up to 8 hours. During this time, it will help you to log in to other UW websites without asking you to re-enter your UW NetID and password again and again - so be sure to log out when you are finished browsing.
How Weblogin Works
- When a UW website needs to know your identity, it automatically redirects you to the "weblogin" service. The purpose of this trip is to authenticate who you are by requesting your UW NetID and password, which only you should know. Many UW websites use the "weblogin" service in this way.
- When you arrive at the "weblogin" service for the first time during a browsing session it displays a login page which asks you to log in with your UW NetID and password. It may ask for SecurID too, if a higher level of assurance of your identity is required.
- Before entering your UW NetID and password, always verify that the login page comes from the "weblogin" service. The address should be https://weblogin.washington.edu. This is the only website address you should trust with your password.
- Enter your UW NetID and password as needed and click the "Log in" button. Make sure you enter your UW NetID using all lowercase characters, and do not enter your full UW email address. Your UW NetID is the part of your UW email address to the left of the @ symbol (e.g. "myuwnetid" is the UW NetID in the email address firstname.lastname@example.org).
- If login succeeds, the "weblogin" service automatically redirects you back to the initial UW website that needed to know your identity. It receives your UW NetID (but not your password) as proof of who you are and now can decide what to do with you.
- If login fails, make sure your Caps Lock key is off and your Num Lock key is on. Then try again.
- The next time a UW website needs to know your identity, the same process unfolds, beginning with another trip to the "weblogin" service. However, this time you may not be asked to log in.
- Namely, when you are redirected to the "weblogin" service a second or third time or more, it detects that you have already logged in, so you can be re-authenticated without having to enter your UW NetID and password again. This feature is known as "single sign-in" and the "weblogin" service abides by it most of the time. It reduces the number of times you have to log in during a single browsing session and simplifies how to log in to several websites over a short period of time.
- The standard lifetime for this "single sign-in" period is 8 hours or until you log out, whichever comes first. During this period you may not notice return trips to the "weblogin" service, although, if you watch closely, brief indications may show up in your browser's status bar.
- To protect your privacy, remember to completely exit your browser when you are finished browsing. Exiting your browser deletes the "cookies" the "weblogin" service and other UW websites use to remember that you are logged in.
How to Log Out
When you are finished browsing personalized UW websites such as MyUW and WebPine, always remember to log out of these sites and the UW NetID "weblogin" service before leaving your computer. To do so, completely exit your Web browser. This is the best way to prevent others from accessing your personal information and visiting websites using your UW NetID as if they were you.
How to Completely Exit Most Common Web Browsers
- Internet Explorer
- Shortcut: CTRL+W
- Click on the X in the upper right corner of the browser
- Google Chrome
- Shortcut: CTRL+SHIFT+Q
- Click on the square box with three bars to the right of the search field and select Exit
- Shortcut: ALT+F ALT+X
- Click on the File menu, select Exit
- Shortcut: Control-Q
- In the menu at the top of the screen, click on Safari, then select Quit Safari
- Google Chrome
- Shortcut: Control-Q
- In the menu at the top of the screen, click on Chrome, then select Quit Google Chrome
- Shortcut: Control-Q
- In the menu at the top of the screen, click on Firefox, then select Quit Firefox
Tablets and Smartphones
Tablets and smartphones are usually personal devices that are seldomly used by more than one person, so the best protection against improper use is to turn on the password lock for the device and set the auto-lock to a short time period, such as five minutes or less.
iPhone Password Lock
Known problems with the UW NetID "weblogin" service are listed below to help you diagnose and solve problems. Please review the list if you encounter problems with the "weblogin" service. If you cannot find a solution or explanation that fits your case, contact us for assistance.
- Login Requires Cookies
- Your Web browser must be configured to accept cookies to use the "weblogin" service.
- Weblogin says "Login failed. Please re-enter"
- The "weblogin" service says "Login failed" when the UW NetID and password did not match as entered. Make sure you enter your UW NetID using all lowercase characters, and do not enter your full UW email address. Your UW NetID is the part of your UW email address to the left of the @ symbol (e.g. "myuwnetid" is the UW NetID in the email address email@example.com). Also, make sure your Caps Lock key is off and your Num Lock key is on.
- "I keep getting sent to Ask Jeeves instead of the login page!" (Windows)
- An 3rd-party add-on called CommonName causes this problem when using Internet Explorer on Windows. Use the Add/Remove control panel to uninstall the CommonName application and the problem should go away.
- "My roommate is logged in automatically!!"
- If you try to log in to MyUW or some other personalized UW website and your roommate or someone with whom you share a computer is logged in automatically, he or she may not have remembered to log out or may not know how to log out completely. Please log out for them and then try to log in again. If that doesn't help, check your computer for software that is known to interfere with the logout process. A list of applications that are known to prevent logout and to keep people logged in is included in the logout problems section below. Contact us for assistance.
- Non-Supported Web Browsers
- The "weblogin" service is known to work with Internet Explorer. Other Web browsers may not be compatible or may not be supported at all. WebTV does not work with the "weblogin" service.
- Login Problems With SecurID
- Sometimes when you log in to the "weblogin" service using SecurID, you are immediately asked to log in again even though it doesn't say "login failed". There is no known solution to this currently other than to wait for the next pseudo-random number to be displayed by SecurID and then log in again.
- Problems Uploading Files During Login
- The "weblogin" service cannot simultaneously help you log in and upload a file at the same time. It is a limitation that must be worked around by logging in to the website before trying to upload any files.
- Expecting Login Page, Got Error Message
- Login problems have been reported for Internet Explorer 5.0 and 5.5 on Windows, where instead of displaying the expected login page the "weblogin" service displays an error message. Contact us for assistance and we will help you investigate the problem.
- Shortened Domain Names
- The "weblogin" service is sensitive to shortened domain names. When you open a website that uses the "weblogin" service, make sure to specify a full unabbreviated domain name. For example, use depts.washington.edu rather than shortening it to depts.
- BACK Button Problems
- Many Web browsers have problems backing up over the "weblogin" service to earlier Web pages. Sometimes you can get around this by clicking the BACK button an extra time or two. If that doesn't help, use your browser's Go menu or History button or click and hold the BACK button to choose where you want to go from your current browsing history. (Note: This problem is less common with newer versions of most Web browsers. Consider upgrading your Web browser if you frequently encounter this problem.)
- Opening/Bookmarking the "weblogin" Service
- You cannot go to the "weblogin" service directly. Doing so results in an error message. Instead, use the "weblogin" service indirectly, by opening the actual website you want to use as described in how to log in.