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Student Telephone Services User Guide

IT Connect > Phones and Cabling

To Order Service or Questions: help@uw.edu or call 206-221-5000

STUDENT TELEPHONE SERVICES (STS)

Student Telephone Services (STS) is part of the University of Washington (UW) campus telephone system. The UW Information Technology Service Center provides the dial tone; all you need to provide is a touchtone telephone. (Cordless phones are not recommended because several cordless phones used in close proximity can interfere with making and receiving calls.)

Service Highlights

Long Distance

You may use calling card services of any long distance company.

Dialing Instructions

To call another UW campus 206-732 number:

  1. Enter [7-digit number] (last 7 digits of the telephone number)  i.e., 732-3001.

 To call another UW extension (non-206-732) number:

  1. Enter [5-digit number] (last five digits of the telephone number).
    NOTE:   Two UW campus prefixes end with a 2: 732 and 352.  Calls dialed as 2-#### will dial the number as a 352 prefix.
To call a local number, including those within RCS coverage areas (Refer to RCS for more information):
  1. Enter [9] [area code] [7-digit number].
    Note: The area code must be dialed for all local non-UW calls.
To call a toll-free number:
  1. Enter [9] [1] [toll-free area code 800,855,866,877, or 888][7-digit number].
To call long distance using a calling card or operator assistance:
  1. Enter [9] [0] [area code] [7-digit number].
  2. After the tone, enter your calling card number or wait for the operator to answer.

Regional Calling Service (RCS)

RCS is the UW's exclusive local calling plan that allows people with a UW telephone to make and receive toll-free calls within the Puget Sound area. All communities in area codes 206, 253, 425, and many 360 communities are part of the RCS calling area. Outgoing calls are made like any other local number using 10-digit dialing. Calls from communities that are normally long distance must first dial a local RCS number to place their calls toll-free to you. To find your community's local RCS number, or for more RCS information, please visit the RCS Web page at www.washington.edu/cac/care/rcs.

NOTE: Credit will not be given for charges incurred for calls made as long distance calls to telephone numbers within the RCS calling area.

STS FEATURE USE INSTRUCTIONS

Call Waiting

A beep heard while you are on a call indicates a second call is waiting to be answered.
To answer a waiting call and to alternate between calls:
  1. Press [FLASH] or the receiver button for approximately one second.
To turn off Call Waiting for your next call:
  1. Enter [*] [7] [0].
  2. Enter the number you wish to call.
To turn off Call Waiting during an existing call:
  1. Press [FLASH] or the receiver button for approximately one second. Listen for dial tone.
  2. Enter [*] [7] [0].

Last Number Redial

To automatically redial the last number you dialed:
  1. Enter [#] [9].

Call Forwarding

To temporarily redirect all calls to an extension or local outside number:

  1. Enter [*] [7] [2]. Listen for dial tone.
  2. Enter number to forward to.  If:
    1. campus 206-732, enter [7-digit number]
    2. campus non-206-732 number, enter [5-digit number]
    3. local outside number, enter, [9] [area code] [7-digit number]

To cancel Call Forwarding:

  1. Enter [*] [7] [3].

Call Transfer

To transfer a call to another extension or outside number:
  1. Press [FLASH] or the receiver button for approximately one second. Listen for dial tone.
  2. Enter the number you want to transfer the call, as follows:
    1. Campus 206-732: Enter [7-digit number]
    2. Campus non-206-732 number: Enter [5-digit number]
    3. Local outside number: Enter, [9] [area code] [7-digit number]
  3. If the phone rings: Hang up to transfer the call.
    If the line is busy: Press [FLASH] or the receiver button twice to return to caller.

Three-way / Conference Calling

To add a second party to your existing telephone call:

  1. Press [FLASH] or the receiver button for approximately one second to put the other party on hold and get dial tone.
  2. Enter the number of the party you wish to add, as follows:
    1. Campus 206-732: Enter [7-digit number]
    2. Campus non-206-732 number: Enter [5-digit number]
    3. Local outside number: Enter [9] [area code] [7-digit number]
  1. If the called party answers: Press [FLASH] or the receiver button to add the party on hold.
    If the line is busy or unanswered: Press [FLASH] or the receiver button twice to return to your original call.

Speed Dialing (no charge, available upon request, contact STS)

To place a call using a personal speed calling code:
  1. Enter [#] [1].
  2. Enter [speed code] (0 through 9).
To program an outside number, extension, or feature code into a list:
  1. Enter [*] [7] [5] [1]. Listen for dial tone.
  2. Enter [speed code] (0 through 9).
  3. Enter the number you wish that code to speed dial.
    • For outside numbers, include [9] [area code] [7-digit number]
    • For long distance calls, include [9] [1] [area code] [7-digit number].
      Note: You will need to enter your STS authorization code at the time you place the call.
  4. Enter [#].

Caller ID Service (CIDS) - Optional ($10 connect/$15 quarter, by Visa or Mastercard only, contact STS)

CIDS enables Caller ID phones and peripheral units to display the incoming caller's number. It also enables the unit to store numbers, dates, and times of most incoming calls whether you take the call or not.

CIDS is optional service that you order directly from STS at 206-934-1111. You must provide your own Caller ID phone or peripheral unit. Charges for CIDS are quarterly and are not prorated for partial quarter service. You are responsible for paying for CIDS each quarter until you cancel the service directly with STS. Housing and Food Services (HFS) and local Lorig leasing offices are not responsible for cancelling CIDS

NOTE: Call waiting ID and [*] [6] [9] are not available features at this time.

STS VOICEMAIL SERVICE

Your STS Voicemail Service will take messages for you whenever your line is busy or unanswered, once you have set up your mailbox. You can retrieve your messages by using any touchtone telephone. Voicemail instructions are available at AVST Voicemail System.

TROUBLESHOOTING HINTS

Modem use: When connecting a modem, turn off your call waiting. This will prevent the signals from interfering with your connection.

Cordless phones: They are convenient but not recommended. Cordless phones in close proximity can cause problems such as interference (i.e. static, or hearing other conversations), calls for different numbers ring through while those to your number do not, etc.

Local calls: When making calls from a campus number to local:

These instructions also apply when forwarding calls and transferring calls to these numbers, as well as adding these numbers to an existing call. (Refer to Dialing Instructions).

Peak calling periods: Heavy call volumes often occur during emergency situations (i.e. inclement weather) and popular calling times. Excessive redialing of busy numbers can cause an overload condition, diminishing the quality of service. During these times, please try your call again after 30 seconds. Service will return to normal when call volume subsides.

Telephone doesn't ring: Verify that your telephone is plugged into the correct jack securely, the ringer is set to the "on" position, and the volume is turned up.

Hear dial tone but cannot call out (cannot break dial tone): Verify that your telephone is set to tone, not pulse.

Telephone rings once and does not allow the call to be answered: Immediate voice mail coverage may be activated. Deactivate it by entering [*] [7] [8]. (Refer to Send Calls to Voice Mail).

Unable to make an off campus call: Enter [9] before the area code and number that you want to call. (Refer to Dialing Instructions).

Message waiting indicator: If you hear a series of tones indicating that messages are waiting but when you check there are none, call your own phone number from your room and leave a test message. Hang up. Access your voice mailbox again and erase the test message. Hang up again and check your mailbox a few minutes later. The indicator should be gone. Conversely, if you think you have a message but do not hear an indicator, check you voice mailbox anyway. If you have any messages, listen and clear them. Then use the test message routine above to reset your message waiting indicator.

TROUBLE REPORTING PROCEDURES

Call STS at 206-934-1111 if the "Troubleshooting Hints" do not resolve your problem. Please be prepared to provide:

STUDENT TELEPHONE SERVICES

STS SERVICE REQUESTS

UW Housing: Contact Housing and Food Services (HFS) to arrange for telephone service installation, moves within the UW Housing system, and disconnection. Housing and Food Services will provide you with your telephone number.

Lorig-Managed Buildings (CDA/NCA/RCA): Contact your respective apartment management office to move your telephone number within your complex.

Caller ID Service: Contact STS directly at 206-934-1111, for all requests to add, move, and discontinue Caller ID service in your unit.
NOTE: You will continue to be billed for Caller ID Service until you notify STS to terminate it, whether or not you are residing where the service is connected.


STS TERMS AND CONDITIONS

Student Telephone Services (STS) use is conditioned upon the following:

DIRECTORY INFORMATION

Campus Information
UW telephone numbers can be obtained by calling 206-543-2100, or from the directories on the Web.

Directory Assistance
Off-campus directory information can be obtained by calling 1-206-555-1212. A call to Directory Assistance must be placed as a long distance call. Refer to Dialing Instructions.

ADDITIONAL STS SERVICES

Contact Student Telephone Services (STS) for the following services. Charges are subject to change:
Activate speed dialing No Charge
Deactivate voice mail service No Charge
Deactivate call waiting No Charge
Add / Move / Disconnect Caller ID Service
(CIDS)		 $10 to add or move, and $15 per quarter
(Billed to Visa/Mastercard only)

STS CONTACT INFORMATION

Visit our Web page at www.washington.edu/itconnect/phones/sts.html

Email:help@u.washington.edu
Fax:206-934-1133
Phone: Seattle area: 206-934-1111
Toll-free: 1-888-934-5511
Mail: Student Telephone Services
Box 359540
Seattle, WA 98195-5670

ADDITIONAL INFORMATION

POLICE, FIRE, EMERGENCY * DIAL 911

Reviewed 5/25/11 | News Feed | News Archive | About IT Connect
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