Configure Email and Calendar for Your Smartphone
IT Connect > Phones and Cabling > smartphones
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Windows Mobile
Cloud Based Email Services (Windows Live, Google)
If you have activated and are using a cloud based services account (Windows Live, Google) for your UW email, then please follow these links to configure your smartphone:
WindowsLive: http://www.washington.edu/itconnect/teamwork/windowslive.html
Google: http://www.washington.edu/itconnect/teamwork/googleapps.html
Configuring Pocket Outlook for UW Email
Pocket Outlook comes standard on Windows Mobile devices. UW Technology only provides basic connectivity and configuration support (send and receive email) using UW email services.
Pocket Outlook is a solution for travelers and is not a replacement for a full fledged email client application.
A few screen shots have been provided below but may look different for other versions of the operating system and Pocket Outlook.
- Technical Details of Pocket Outlook Configuration
- Summary of Settings
- Creating a new account in Pocket Outlook
- Viewing content of other folders in your UW mail account
- Configuring Pocket Outlook to use the UW Directory Service (LDAP)
- Links to additional information and getting help
Settings
If you have experience configuring Web and email client software, use the values in the table below. If not, proceed to the directions for creating a new account.
Use These Values to Configure Your Pocket Outlook |
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When you are asked: |
Enter: |
Your Name |
Your Name |
E-mail Address |
your_uwnetid@u.washington.edu |
To verify you're using IMAP |
select IMAP4* |
Incoming (IMAP) mail server |
your_uwnetid.deskmail.washington.edu |
Outgoing (SMTP) mail server |
smtp.washington.edu** |
Outgoing Server Authentication |
check the box (enable) |
Require SSL connection |
check the box (enable) |
*Warning! The POP default setting on Pocket Outlook removes email messages from your UW Email Inbox (Pine, Web Alpine, or any desktop application configured to work with UW Email). To configure Pocket Outlook to work with UW Email, select only IMAP4 for incoming mail server.
**If you use an Internet Service Provider (ISP) other than the UW, you need to use the SMTP (outgoing) server name it provides. Contact your ISP for this information. For details, read Using an Outside ISP and About SMTP.
Creating a New Account in Pocket Outlook
- StepsActions
- Tap Start, then Inbox to start Pocket Outlook.
- Tap Accounts, select New Account.
- Enter your email address and tap Next.
- Autoconfigurator attempts to configure network access using available options.
- If Pocket Outlook is having difficulty with this step, tap Skip. You will have an opportunity to configure this later, otherwise tap Next.
- In the "User information" window that appears, enter:
- Your real name in the "Your name:" field
- Your UW netID in the "User name:" field
- your UW password and tap Next.
- In the Account Information window select IMAP4 from the drop down menu, enter the name of this account as"UW mail"
- Tap Next.
In the Server Information window for the Incoming mail:
- StepsActions
- Enter UWnetID.deskmail.washington.edu, (where UWnetID is your personal netID)
- Enter smtp.washington.edu** in Outgoing mail
- Leave the Domain field empty
- Tap the Options button
- In the Options Box, Do NOT check the box that enables "connect and check for messages..." option. IMAP4 communication protocol makes the server "push" the notification to the mail client as soon as a new message enters the Inbox. Leave the Connection field with the value that has been automatically set or choose one if it failed during the detection process.
- Tap Next.
- In the next window check the first two boxes to enable authentication for the outgoing e-mail server and encryption (SSL). It is suggested you leave the last option at a default 3 days or less.
- Tap Next.
- Use the default settings in the next window. Tap Finish. Congratulations! Your new mail account is configured.
- If you have an active connection to the Internet, Pocket Outlook will ask if you want to download folders from the server you just added.
- Tap Yes.
If you don't have an active connection, you can download mail later by choosing the Send/Receive icon at the bottom of the screen. (It appears as two envelopes with dotted lines). You should now be able to download your UW email and send mail. Please consult your Pocket PC documentation on how to use Pocket Outlook to compose and read mail.
Viewing Content of Other Folders in your UW Mail Account
By default, only your Inbox folder is displayed.
To view the content of your other folders, synchronize those folders with the server:
- StepsActions
- Tap Tools.
- Select Manage Folders
- Scroll down to find folder mail beneath Inbox folder in your UW mail account. The "+" sign on the left of it indicates the hierarchical structure in that location.
- Tap the "+" sign to expand the view.
- Select folder(s) that need to be synchronized with the mail server from the list.
- Tap Ok in the top right corner to save the changes. The view returns to the Inbox
- To view the content of a different folder tap Inbox on the tool bar (changes immediately to Show) and select one of the folders identified in the previous step.
Configuring Pocket Outlook to use the UW Directory Service (LDAP)
Current design of Pocket Outlook does not allow proper configuration of the connection to the UW LDAP directory. It has no ability to define the "search base" parameter.
Configure Synthesis SyncML (Wireless) for Windows Mobile
- StepsActions
- Open SyncML on the device. The default profile is selected.
- Tap Extras, then choose Profile Settings.
- In the 'General' tab section, enter the following information:
- SyncML Server Address (URL): https://cal-sync.cac.washington.edu:443/ocst-bin/ocas.fcgi
- Username / Password : enter your UW NetID and your Oracle calendar password.
- Synchronize: Choose which data types to synchronize. You'll want at least events. Note that the E-Mail option has no effect in our environment.
- In the 'Organizer' tab section, enter the following information:
- Contacts Server Path: ./Contacts
- Events Server Path: ./Calendar/Events
- You may wish to limit the amount of data synchronized in the 'Events' section. We recommend you do this to improve performance during synchronization. A good starting point is 10 days before, and 30 days after the current date. This will enable a sliding window of your data on the Windows Mobile device.
- Tasks Server Path: ./Calendar/Tasks
- If you want to enable the 'AutoSync' function, you may do so in the 'AutoSync' tab section. One approach that we have found useful is to enable a timed sync on weekdays during work time when wireless access is likely to be available. See the SyncML Help for more detailed information.
- Return to the 'General' tab and tap OK.
Now you're back at the main screen, showing Synthesis SyncML Client, with the appropriate Contacts, Events and/or Task boxes checked, for the Default profile you've just configured.
To synchronize data: tap the icon with arrows either in the middle of the "Synchronization" section (with "Start" next to it) or in the tray (lower left corner). You may see the message "server cert could not be fully validated; still allow connection?" Click yes to allow the synchronization to proceed.
When completed, you should see a status message next to where the "Start" text is located. If that reads "Completed OK", all synchronization worked.Note: You must be using the Professional version of SyncML for Windows Mobile synchronization to work in our environment. The standard version did not work properly during our testing.
