Configure Email and Calendar for Your Smartphone

IT Connect > Phones and Cabling > smartphones

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Iphone/Ipod/Ipad

Cloud Based Email Services (Windows Live, Google)
Configure IPhone Mail for UW Email
Configure IPhone Mail to Use the UW Directory Service (LDAP)
Configure IPhone for UW Exchange

IPhone

Cloud Based Email Services (Windows Live, Google)

If you have activated and are using a cloud based services account (Windows Live, Google) for your UW email, then please follow these links to configure your smartphone:

WindowsLive: http://www.washington.edu/itconnect/teamwork/windowslive.html

Google: http://www.washington.edu/itconnect/teamwork/googleapps.html

Configuring iPhone Mail for UW Email

If you are using a DeskMail account, please be aware of the problems that Apple is aware of but are not yet fixed.

Messages deleted with other email clients persist in the IPhone display of messages
At the bottom the a icon displays: "load more messages" and a number; there are no more messages and clicking load does not load new messages.
There is a limit of only being able to view the most recent 200 messages

Summary: Apple iPhone Mail is the mail program that comes with the iPhone.
The following information is sufficient for quick and easy configuration of iPhone Mail for use with UW Email.
The images are taken from the first generation of the iPhone device and may look different from other versions of the software or hardware that you use.

Technical Details of iPhone Mail Configuration

Additional Information

Technical Details of iPhone Mail Configuration

If you are experienced configuring Web and email client software, just use the values in the table below. Otherwise, proceed to the directions for creating a new account. (Please Note NetID is your UW NetID)

Use These Values to Configure Your iPhone Mail
When you are asked:	Enter:
Your Name	Your Name
E-mail Address	uwnetid@u.washington.edu
To verify you're using IMAP	select IMAP*
Incoming (IMAP) mail server	uwnetid.deskmail.washington.edu
Outgoing (SMTP) mail server	smtp.washington.edu**
Directory (LDAP) server	n/a (iPhone Mail currently iPhone Mails not support LDAP directory Services queries)
LDAP search root	n/a

*Warning! The POP default setting on iPhone Mail removes email messages from your UW Email Inbox. That is, your Inbox on Pine, Web Alpine, or any desktop application configured to work with UW Email. To configure iPhone Mail to work with UW Email, select IMAP for incoming mail server.

**If you use an Internet Service Provider (ISP) other than the UW, you may prefer using the SMTP server name and settings recommended by your ISP. Contact your ISP for this information. For details, read Using an Outside ISP and About SMTP.

Creating a New Account in iPhone Mail

StepsActions
Select Settings on the home screen
Select Mail to start iPhone Mail.
Touch Add Account, Tap Add Mail Account. Select Other.

Page with account information fields appears.

- Tap Add mail account
- Fill out the information fields as follows:
Account information:
- Name: Your Real Name
- Address: uwnetid@u.washington.edu
- Password: uwnetid_password
- Description: UW email
- Tap Save (which will take you to the next screen where you will need to fill out three fields) (see below)
Incoming Mail Server:
- Host Name: uwnetid.deskmail.washington.edu
- User Name: uwnetid
- Password: uwnetid_password
Outgoing Mail Server (SMTP):
- Host Name: smtp.washington.edu
These two entries...Are Not Optional
- User Name: uwnetid
- Password: uwnetid_password

The screen should now look like this:

- Tap Save

Under Outgoing Mail Server Touch Advanced to confirm outgoing mail settings:

Choose these settings:
Mailbox Behaviors:
- Drafts Mailbox: drafts
- Sent Mailbox: sent-mail
Deleted Messages:
- Remove: Never
Settings:
- Incoming Uses SSL: On
- Outgoing Uses SSL: On
- Authentication: Password
- IMAP Path Prefix: mail

- Tap UW Deskmail Tab in upper left hand corner.
- Under Outgoing Mail Server tap SMTP Tab
- Under Primary Server Tap smtp.washington.edu
- Make sure settings look like this
:

- Your email should now be configured properly.

Configuring iPhone Mail to Use the UW Directory Service (LDAP)

The iPhone Mail application does not currently support LDAP directory services queries.

UnPOPing an accidentally POPped Inbox

A common occurrence for people doing their own configuration is to identify the incoming mail server as a POP server rather than IMAP. The first time they connect to their UW Email their Inbox disappears.
This mysterious event occurs because the iPhone Mail default settings for POP mail include the option to remove the messages from the server and put them in a folder on your local computer. To get those messages back to UW Email, perform the following steps:

Start iPhone Mail.
Remove the POP account ( Settings -> Mail -> select the POP account, touch Remove),
Create a New Account in iPhone Mail (using IMAP, as described above).
Go to the Inbox that contains the messages (should be the top folder) and drag the messages you need to the IMAP account inbox (under your IMAP UW email account).
When all the messages have been moved, connect to your email host (Homer/Dante) and use Pine to verify that the email has been copied to your account.
You can now safely delete the messages from the iPhone Mail local Inbox.

Changing Your Password

If you have saved your email account password as part of the configuration of your iPhone Mail email program, then you will need to change that stored password to match your mail account password whenever you change the password associated with your UW NetID. If you don't change this stored password, you will get a "password error" when you attempt to connect to the mail server (because it is using the old stored password). Since regularly changing your UW NetID password is a recommended procedure, we do not advise you to store your password within your email program.

Additional Information

Configure the iPhone for UW Exchange

StepsActions
Tap the Settings icon from the iPhone home screen.
Tap the Mail, Contacts, Calendars button

Choose Microsoft Exchange at the top of the screen.

Email: enter uwnetid@u.washington (or other) email address.
Domain: This is an optional setting, and can be left blank.
Username: Enter netid\uwnetid (yes, that's a backslash) ( uwnetid, should be your individual uwnetid)
Password: enter your, UW Exchange password.
Description: enter UW Exchange or any other name you’d like to give this service on your iPhone.

Tap Done or Next.
Enter exchange.washington.edu in the Server field.
You may see a message at the top that says 'Exhange account verification failed'

Disregard this message, and save the account.
On the last screen, choose which services you want to automatically sync with Exchange, then tap done. Ignore any warnings about the account not being active. Your email accounts and contacts should begin to sync.

You can always changes these choices later by visiting the Mail, Contacts, Calendar preferences in the Settings area.

Authenticating an iPhone on UW networks

To use the UW wireless services (WiFi) to connect to non-UW Web sites, you will be prompted to authenticate with your UW NetID and password.

StepsActions
Select the UW Wifi network

The Network Authentication screen will appear:
If necessary, double-tap in the center of the page to zoom in.
Tap on the Login with your UW NetID button in the center.

The UW NetID Weblogin page will appear.
Tap inside one of the text fields to bring up the keyboard.
Tap on the UW NetID field and enter your UW NetID.
Scroll down and enter your password in the Password field
Tap the Login button.

You will now be able to access the World Wide Web through the UW WiFi services.
Important: When finished with any authenticated Web session with your iPhone, press the Home Button for at least five seconds to turn off the iPhone and terminate the authentication.