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Long Distance Options

IT Connect > Phones and Services

To Order Service or Questions: help@u.washington.edu or call 206-221-5000

Ordering UWATS & Direct Dial Service: UWATS and Direct Dial Authorizations can be created and
managed by departmental budget Coordinators using the [Long Distance Services Application].

Regional Calling Service

RCS Checker:

To learn if a number is part of the RCS calling area, please enter
the area code and prefix you would like to call:

Area Code: Prefix:
(i.e. Enter 425 and 633 if you wish to check on 425-633-XXXX)

View all RCS prefixes: [RCS Full Listing]

What is Regional Calling Service?

Regional Calling Service (RCS), the UW's exclusive local calling plan, allows people with a UW telephone (including UW Medicine) to call and be called by more places in the Puget Sound area. All communities in area codes 206, 253, and 425 are part of the RCS calling area.

What's New with RCS Outbound Calling?

The RCS outbound calling area has expanded to include area code 360 communities in the Kitsap Peninsula, Olympia area, and most of Skagit and Whatcom counties. Use the online RCS Checker to see if the number that you wish to call can be reached as a local call when you dial 9 + area code + number. The RCS calling area is now available to UW Medicine phone users.

Placing an Outgoing Call from UW

To place a toll-free call to a telephone number in the RCS calling area from a UW telephone (including UW Medicine telephones):

  1. Dial 9.
  2. Listen for the dial tone.
  3. Dial area code and seven-digit number.
If you hear a fast busy signal, all RCS lines are in use. Please try your call again later, or use a traditional long distance calling method such as the University of Washington Alternative Toll Service (UWATS) or Direct Dial Long Distance.

Call UW

CALL UW Checker:

This form can be used to verify whether a number can call UW toll-free. Toll-free numbers for retrieving voice mail, accessing UW modems, and the Information Hotline are also returned by this checker. Please enter the area code and prefix from which you are calling:

Area Code: Prefix:
(i.e. Enter 425 and 633 if you wish to check on 425-633-XXXX)

To determine CALL UW availability and access numbers by city, choose the city from which you are calling:

City:

View all CALL UW prefixes: [CALL UW Full Listing]

What's new with RCS Inbound Calling?

CALL UW is a new feature of RCS that allows people in over 100 Western Washington communities to reach UW and UWMC telephones toll-free. In addition to the same coverage area as outbound RCS, CALL UW adds new communities that can use a local telephone number to reach UW offices, Metro UWATS, and the UW's computer modem pools.

What services are available with CALL UW?

With CALL UW, callers can dial local telephone numbers to reach:

Who can use the CALL UW feature?

Anyone can use CALL UW to reach the campus operator, individuals, and offices at the UW and UWMC. This provides a convenient way for people to stay in touch with the UW without incurring long distance charges. Services such as Metro UWATS, voice mail access, and modem pools are restricted to authorized UW faculty, staff, and students.

What communities are included in the CALL UW service area?

All communities in area codes 206, 253, and 425 are included. Many communities in area code 360 are covered, including parts of Clallum, Grays Harbor, Jefferson, Island, Kitsap, Lewis, Skagit, Thurston, and Whatcom counties. Visit the online CALL UW Checker for a complete listing.

Where do I find the local CALL UW telephone numbers to dial?

CALL UW telephone numbers are available on the Web at www.washington.edu/itconnect/phones/longdistance.html#calluw/ or by calling toll-free 1-866-5-CALL-UW.

What if there is no local telephone number for my community?

A toll-free telephone number and your UW Direct authorization code may be used to reach UW services if a local telephone number is not yet available. Long distance charges are billed for usage. Local access is provided where technical capability exists on a cost-effective basis. New communities will be added as local services become available.

UW Automated Attendant - Placing an incoming call to UW

To place a toll-free call to a UW telephone number (including UWMC phone numbers) from the CALL UW service areas when a long distance charge would normally apply, use UW Automated Attendant:
  1. Dial the appropriate local CALL UW number for your area:

    Area Local RCS number
    Aberdeen/Grayland/Westport 360-612-5500
    Bellingham/Everson 360-543-5500
    Black Diamond/Enumclaw 360-615-5500
    Bremerton/Kitsap 360-535-5500
    Chehalis/Centralia 360-557-5500
    Coupeville/Oak Harbor 360-544-5500
    East King County 425-519-5500
    Everett 425-262-5500
    Hoodsport/Union 360-614-5500
    Mt. Vernon 360-542-5800
    Olympia 360-252-5500
    Port Angeles/Sequim/Gardner 360-504-5500
    Port Townsend 360-554-5500
    Seattle 206-685-5500
    Tacoma 253-552-5500

  2. When the RCS system answers, dial the UW number you wish to call.
  3. Press [#].
  4. Wait on the line while your call is connected.
Note: If the UW telephone number you are calling is already a local call, you should not use the CALL UW access numbers listed above.

To call the UW dial-in modem pools with Regional Calling Service CALL UW:

UW dial-in modem pool numbers for the CALL UW areas:

For help with problems connecting to the UW dial-in modem pools, contact the UW Information Technology Service Center by sending email to help@u.washington.edu or by calling 206-221-5000.

Where can I get more information?

Please contact the UW Information Technology Service Center at help@u.washington.edu or call 206-221-5000. On the Web at www.washington.edu/cac/care.

Manage Your Authorizations (Long Distance Services)

The Long Distance Services (LDServices) application allows you to manage long distance accounts for your department. The UWATS Request Form has been eliminated, and has been replaced by LDServices self-service application. A budget coordinator in your department should be authorized in Astra to use LDServices. If you don't know who to talk to about this in your department, check "Who can authorize me" in Astra and talk to that individual.

Using LDServices you can:

The LDServices application is divided into three main sections: Home Page, Direct Dial, and UWATS.

Authorized users of this application can find the application at http://rome.cac.washington.edu/LDServices

Access To Some Countries Is Blocked

Calling access to some countries is blocked due to high rates of fraudulent charges incurred in long distance and toll-free services. Unrestricted calling access may be granted to departments with a business need on a per number basis. Granting of access will require budgetary and departmental approval, as well as an advanced notice within 3 business days. For further assistance in calling these countries, contact UW-IT at help@uw.edu or 206-221-5000.

Get Access

  1. StepsActions
  2. To begin using Rome applications (Long Distance Services, Long Distance Billing, and Technology Services and Equipment Billing) you need a UW NetID . If you don't have a UW NetID , learn about Accounts and Passwords here:

    http://www.washington.edu/itconnect/accounts/

  3. In addition, you need to be authorized in ASTRA with the role of USER. The LDServices application requires a separate Astra authorization from the Bill Viewer authorization:
    • The Rome role of 'Long Distance Services Account Manager' gives you 'view and update' into the LDServices pages for the given budgets or organization codes
    • The Rome role of 'Bill Reviewer' gives you 'inquiry' into both the TSEBill and the LDBill for the given budgets or organization codes.
  4. Contact the ASTRA authorizer for your unit to request authorization to use Rome.
  5. If you do not know who to contact, use ASTRA's "Who Can Authorize Me?" look-up service and search by budget number or org code; then select "Rome" from the application dropdown.
  6. You will receive an automated email message letting you know your authorization to use Rome has been processed.
  7. Once you are authorized, go to:

Troubleshooting

Occasionally a security certificate error will show up on the screen at this point. If you receive an error message saying: "There is a problem with this Web site's security certificate", go to:

https://www.washington.edu/computing/ca/

and follow the instructions for installing the UW Services Certificate Authority. Try accessing the site again.

For ASTRA Authorizers: How to set up ASTRA Authorizations

You 'must' setup the 'Astra Role of 'USER' for this person to have access to the Rome Web pages. You have the option of also granting the role of Authorizer but that only controls the actions that people can do in Astra, not what they can do in the Rome applications.

For Bill Reviewer:

how to set astra settings

For Long Distance Services:

how to set astra settings

UW Alternative Toll Service (UWATS)

Ordering UWATS & Direct Dial Service: UWATS and Direct Dial Authorizations can be created and
managed by departmental budget Coordinators using the [Long Distance Services Application].

Domestic and International Long Distance Rates

The UW Information Technology Service Center provides long distance telephone service to campus departments and offices, as well as to the UWMC, through the UWATS long distance system. This system provides detailed call accounting to user departments, and long distance toll savings to the university.

To use UWATS from campus, you must have an unrestricted or semi-restricted telephone, as well as a UWATS authorization code. (Please note that UW operators are not able to connect UWATS or other long distance calls for people calling from restricted phones.) Use of the university's long distance system is for official UW business only.

Other long distance options made available to the university community by the UW Information Technology Service Center include the Regional Calling Service (RCS), Direct Dial Long Distance, and Calling Cards.

Campus & UW Medical Center UWATS

Use these UWATS dialing procedures when calling from unrestricted UW and UW Medicine telephone numbers with the following prefixes: 206-221, 206-520, 206-543, 206-598, 206-616, 206-685, 206-897, 206-934, 253-692, or 425-352.

Call a long distance number (US and Canada):

  1. Dial 9. (UWMC Dial 77)
  2. Listen for dial tone.
  3. Dial 1 + area code + 7-digit number.
  4. Listen for staggered tone.
  5. Dial UWATS authorization code.
Call an international number:
  1. Dial 9. (UWMC Dial 77)
  2. Listen for dial tone.
  3. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  4. Listen for staggered tone.
  5. Dial UWATS authorization code.
Send a long distance fax (US and Canada):
  1. Dial 9. (UWMC Dial 77)
  2. Program a single pause.
  3. Dial 1 + area code + 7-digit number.
  4. Program a single pause.
  5. Dial UWATS authorization code.
  6. Press FAX or SEND.
Send an international fax:
  1. Dial 9. (UWMC Dial 77)
  2. Program a single pause.
  3. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  4. Program a single pause.
  5. Dial UWATS authorization code.
  6. Press FAX or SEND.

Harborview Medical Center UWATS

Use the Harborview Medical Center UWATS dialing procedures when calling from HMC phones (744 prefix).

Call a long distance number (US and Canada):

  1. Dial 9 .
  2. Listen for dial tone.
  3. Dial 1 + area code + 7-digit number.
  4. Listen for staggered tone.
  5. Dial UWATS authorization code.
Call an international number:
  1. Dial 9 .
  2. Listen for dial tone.
  3. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  4. Listen for staggered tone.
  5. Dial UWATS authorization code.
Send a long distance fax (US and Canada):
  1. Dial #
  2. Dial 9 .
  3. Program a single pause.
  4. Dial 1 + area code + 7-digit number.
  5. Program a single pause.
  6. Dial #
  7. Dial UWATS authorization code.
  8. Press FAX or SEND.
Send an international fax:
  1. Dial #
  2. Dial 9 .
  3. Program a single pause.
  4. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  5. Program a single pause.
  6. Dial #
  7. Dial UWATS authorization code.
  8. Press FAX or SEND.

Metro UWATS

Metro UWATS access numbers for your local dialing area:

Place a domestic call using a touch-tone telephone:

  1. Enter your local access number.
  2. Listen for dial tone.
  3. Enter 1 + area code + 7-digit number.
  4. After the staggered dial tone, enter your UWATS authorization code.

Place an international call using a touch-tone telephone:

  1. Enter your local access number.
  2. Listen for dial tone.
  3. Enter 011 + country code + city code + 7-digit number.
  4. After the staggered dial tone, enter your UWATS authorization code.

Calling Cards

The UW Information Technology Service Center provides UW users with Qwest worldcard calling cards.

Use of Qwest worldcard calling cards is for official University business only.

Use a calling card to make long distance calls from locations outside the metropolitan calling area to locations outside the state of Washington.

NOTE: For information about making calls or accessing the Internet from international locations, please call the UW Information Technology Service Center at 206-221-5000.

To place a call using a Qwest worldcard calling card::

  1. Dial 1 800-860-4444
  2. Enter your card number and PIN after the greeting
  3. For domestic calls, dial the area code and phone number
  4. For U.S. to internation calls, dial 011+ country code + city code + phone number
  5. For instructions on how to place calls from outside the U.S., please refer to the dialing guide.

Time saving Tips:

Qwest worldcard customer service: 1 877-375-4448

Because not all countries are listed in the dialing guide and access numbers are subjet to change, please call Qwest worldcard customer service at 1 877-375-4448, or visit www.qwest.com before leaving the U.S. to verify access numbers.

For dialing assistance, or to report a lost or stolen calling card, please contact:

Direct Dial Long Distance

Direct Dial Long Distance service is one of several long distance calling services provided to the UW community by UW Information Technology. Other long distance calling options include the University of Washington Alternative Toll Service (UWATS) and the Regional Calling Service (RCS).

To use Direct Dial Long Distance, you must be calling from an unrestricted or semi-restricted UW telephone. Please note that University operators are not able to place long distance calls for people calling from restricted telephones.

To call a long distance number (US and Canada):

  1. Press [9].
  2. Listen for dial tone.
  3. Dial 1 + Area Code + Number.

To call an international number:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 011 + Country Code + City Code (omit 0 if first digit) + Number.
  4. Press [#].

To call a toll-free number:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 1 + 800, 888, 877, 866, or 855 + Number.

To place a collect or third number call:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 0 + Area Code + Number.
  4. Wait for an operator to answer.

To place a calling card call:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 0 + Area Code + Number.
  4. Listen for progress tone.
  5. Dial calling card number.

UW Direct

Use UW Direct to call back to the state of Washington when away from the local calling area.
Calls may be placed from anywhere in the U.S. or Canada.

To place a call using a touch-tone telephone:

  1. Enter 1-888-685-5510.
  2. Enter 1 + Area Code + Telephone Number
  3. After beep enter your UW Direct authorization code.
For assistance call the UW Information Technology Service Center at 1-800-543-4711

To place a call using a modem:

Enter 1-888-685-5599,,,,[9-digit UW Direct Code]

Note: depending on the location, the number of commas may need to be modified.

Reviewed 5/6/13 | News Feed | News Archive | About IT Connect
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