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AVST Voicemail System

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Find out if you need to set up a new voice mailbox, when a new voicemail system rolls out for a portion of the voicemail subscribers at Harborview Medical Center.
Phone Number: (Last 5 digits of phone number only without a dash)

Note, if you have already set up your new voice mailbox, the voicemail checker will not confirm that you have done so. If you have questions, please email help@uw.edu

AVST Quick Reference

AVST Quick Reference Guide

About AVST Voicemail

In preparation for retiring the current voicemail system, UW Information Technology is migrating voice mailboxes to a new system by Applied Voice & Speech Technologies (AVST). Groups are migrating at different times so be sure to watch your email for details.

Don't have voicemail? Email help@uw.edu and request to have voicemail added to your campus telephone number.

Accessing the AVST Voicemail System

From Your Personal Campus Phone

  1. StepsActions
  2. Dial 7-9898.
  3. Enter your security code.
  4. The system will announce the number of messages you have received.

From Any Campus Phone

  1. StepsActions
  2. Dial 7-9898.

    Depending on the line you calling from, you may be prompted to immediately enter a security code, press [*] to bypass this message.

  3. Listen to introductory prompt.
  4. Press [#].
  5. Enter your 7-digit mailbox number.
  6. Enter your security code.
  7. The system will announce the number of messages you have received.

From an Off-campus Phone

  1. StepsActions
  2. Dial 206-897-9898.
  3. Listen to introductory prompt.
  4. Press [#].
  5. Enter your 7-digit mailbox number.
  6. Enter your security code.
  7. The system will announce the number of messages you have received.

Setting Up Your Mailbox

Don't have voicemail? Email help@uw.edu and request to have voicemail added to your campus telephone number.

To Set Up Your Mailbox for the First Time

  1. StepsActions
  2. Access the voicemail system by following the Accessing the AVST Voicemail System instructions in the section above, using the Temporary Security Code: 123456.
  3. Follow the prompts to create a new security code, and then to record your name and greeting.

    Note: You must finish all three steps (security code, name and greeting) in order to complete the setup. When you hear "Congratulations" you have completed the setup.

  4. Listen as the system explains how to find help while in the voicemail system and then plays the Main Subscriber Menu.
  5. To exit the voicemail system, press [*] or hang up.

Reviewing Messages

The voicemail system gives you several options for handling the messages in your mailbox. From the Main Menu, you may:

After reviewing a message, you have the following options:

Sending Messages

To send a message to a voicemail subscriber, a distribution list, or a guest mailbox from the Main Menu:

  1. StepsActions
  2. Press [6].
  3. Record your message.
  4. Press either:
    • [#] to Store, or
    • [1] To Replay.
  5. Enter the 7-digit destination mailbox number. If you get an error saying that the mailbox does not exist, enter 206 + 7-digit destination mailbox number. The recipient may not be on the AVST system yet, entering the 10-digit number will send the message to their mailbox on the Octel system.
  6. Choose one of the delivery options suggested by the system.
  7. Press [#] to Send.
  8. Repeat steps 4 through 6 for each additional destination.
  9. Press [*] to return to the Main Menu.

Hints

Changing Your Greetings

The voicemail system provides three choices of greetings: personal, extended absence, and name. NOTE: If you are assigned an existing voice mailbox, you may need to change both the personal greeting and the name greeting.

Personal Greeting

The personal greeting allows you to record an everyday greeting, such as "Hello. You've reached First Name, Last Name in the Department. Please leave a message after the tone and I will return your call."

While listening to your greeting, callers can press # to bypass your message. Your greeting will stop and the caller will hear a beep indicating they may begin recording their message. You can even tell them this trick in your greeting so they do not have to listen to your entire recording every time they call, especially if it is a long greeting.

Change Your Personal Greeting

  1. StepsActions
  2. From the Main Menu, press [4][1][3][2] or [4][4] for quick access (quick access does not allow you to replay your greeting).
  3. Record your new personal greeting.
  4. Press:
    • [5] to Store the new greeting,
    • [6] to Replay, or
    • [4] to Re-record.

Extended Absence Greeting

The extended absence greeting allows you to record a temporary greeting. Common uses of the extended absence greeting are vacation messages, out-of-office messages, meetings, or other temporary changes. This greeting also prevents callers from pressing # to bypass your message.

Recording an extended absence greeting does not replace your personal greeting. When you check your messages, the system will ask if you wish to retain your extended absence greeting. You can choose to retain or delete the greeting. If you retain the greeting, the system will ask you each time you check your messages if you wish to retain or delete the extended absence greeting until you choose to delete it.

Record an Extended Absence Greeting

  1. StepsActions
  2. From the Main Menu press [4][1][3][3] or [4][6] for quick access (quick access does not allow you to replay your greeting).
  3. Record your temporary greeting.
  4. Press:
    • [5] to Save the new greeting,
    • [6] to Replay, or
    • [4] to Re-record.

Name Greeting

When you set up your mailbox, the system asks you to record your name. This greeting is played to identify voice mail messages that you send to other voicemail subscribers (e.g. "this message was sent on [date], by "Recorded Name").

Change Your Name Greeting

  1. StepsActions
  2. From the Main Menu, press [4][1][5].
  3. Listen to the prompts to record your name.
  4. Press:
    • [5] to Save the new greeting
    • [6] to Replay, or
    • [4] to Re-record.

Exiting the System

After changing or recording your greeting, the system will return you to the Personal Options menu. 

Establishing or Changing Your Notification Telephone Number and Schedule

The Notification Schedule feature allows you to instruct the system when and where to call you when there are waiting messages. You may change your schedule(s) at any time.

To Establish or Change Your Notification Schedule

  1. StepsActions
  2. From the Main Menu, press [4][1][1].
  3. The system will let you know if notification is on or off and will report your notification settings. To change your settings, listen carefully to the prompts.

Web Access to Mailbox Features and Functions

Your AVST voice mailbox includes an online tool to manage your voicemail features and functions. You may access your mailbox online at:

https://voicemail.tel.washington.edu/

Enter your 7-digit mailbox number and your voicemail security code to login. The CallXpress Web PhoneManager allows you to manage your mailbox settings, such as message notification and greetings.

You may also setup your AVST voice mailbox to send you an email with a copy of the voicemail message as a .wav attachment. *Please note* if you listen to your message via the .wav attachment, the original message remains in your voice mailbox and does not extinguish the message waiting indicator on your phone.

The CallXpress Web PhoneManager is equipped with an online Help tool as well as User Resources. Note: Some of the features or settings covered in the documentation may not be available on our system.

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