Configuring iPhone Mail for UW (Deskmail) Email

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Creating a New Account in iPhone Mail
Authenticating an iPhone on UW Networks
More Information

Summary: Apple iPhone Mail is the mail program that comes with the iPhone.

This page provides information sufficient for quick and easy configuration of iPhone Mail for use with UW (Deskmail) Email.

Note: For information about configuring iPhone Mail for Google Mail and Windows Live Mail, please see the Google Apps FAQ and the Windows Live FAQ.

The images are taken from the first generation of the iPhone device and might look different for other versions of the software or hardware that you use.

Creating a New Account in iPhone Mail

To create a new account in iPhone Mail:

StepsActions
Select Settings on the home screen.
Select Mail to start iPhone Mail.
Touch Add Account, select Other, and then IMAP.
A page with account information fields appears.

Fill out the information fields as follows:

Account information:
- Name: Your Real Name
- Address: your_uwnetid@u.washington.edu
- Description: UW email

Incoming Mail Server:
- Host Name: your_uwnetid.deskmail.washington.edu
- User Name: your_uwnetid
- Password: your_uwnetid_password

Outgoing Mail Server (SMTP):
- Host Name: smtp.washington.edu
- User Name: your_uwnetid
- Password: your_uwnetid_password

This page should now look like this:
Touch Advanced to configure security options.
The following screen appears.

Make these settings:
Mailbox Behaviors:
- Drafts Mailbox: drafts
- Sent Mailbox: sent-mail
Deleted Messages:
- Remove: Never
Settings:
- Incoming Uses SSL: On
- Outgoing Uses SSL: On
- Authentication: Password
- IMAP Path Prefix: mail

Configuring iPhone Mail to Use the UW Directory Service (LDAP)

The iPhone Mail application does not currently support LDAP directory services queries.

UnPOPping an Accidentally POPped Inbox

A common occurrence for people doing their own configuration is to identify the incoming mail server as a POP server rather than IMAP. The first time they connect to their UW Email their Inbox disappears.

This mysterious event occurs because the iPhone Mail default settings for POP mail include the option to remove the messages from the server and put them in a folder on your local computer.

To get messages back to UW Email:

StepsActions
Start iPhone Mail.
Remove the POP account ( Settings -> Mail -> select the POP account, touch Remove).
Create a New Account in iPhone Mail (using IMAP, as described above).
Go to the Inbox that contains the messages (should be the top folder), and drag the messages you need to the IMAP account inbox (under your IMAP UW email account).
When all the messages have been moved, connect to your email host (Homer/Dante) and use Alpine to verify that the email has been copied to your account.
You can now safely delete the messages from the iPhone Mail local Inbox.

Changing Your Password

If you have saved your email account password as part of the configuration of your iPhone Mail email program, then you will need to change that stored password to match your mail account password whenever you change the password associated with your UW NetID. If you don't change this stored password, you will get a "password error" when you attempt to connect to the mail server (because it is using the old stored password). Since regularly changing your UW NetID password is a recommended procedure, we do not advise you to store your password within your email program.

Authenticating an iPhone on UW Networks

To use the UW wireless services (Wi-Fi) to connect to non-UW Web sites, you will be prompted to authenticate with your UW NetID and password.

To authenticate an iPhone on UW networks:

StepsActions
Select the UW Wi-Fi network.
The Network Authentication screen appears.
- If necessary, double-tap in the center of the page to zoom in.
- Tap on the Login with your UW NetID button in the center.
The UW NetID Weblogin page appears.
- Tap inside one of the text fields to bring up the keyboard.
- Tap on the UW NetID field and enter your UW NetID.
Scroll down and enter your password in the Password field.
Tap the Log in button.
You now can access the World Wide Web through the UW Wi-Fi services.
Important: When you are finished with any authenticated Web session with your iPhone, press the Home Button for at least five seconds to turn off the iPhone and terminate the authentication.