eduroam-FAQ

Does the University of Washington (UW) have access to eduroam?

Answer: Yes, the UW is a participating member of eduroam. This means:

  • Visitors to the University can access the eduroam network for secure wireless access to the Internet and other resources at their home institution
  • University faculty, staff, and students visiting other eduroam participating institutions can access eduroam using their UW credentials

Eduroam will show up as a network option in your wireless connections on your mobile device or laptop.

I am a University of Washington staff member or student. Can I access eduroam while I’m at the University of Washington?

Answer:  Yes, UW faculty, staff, and students can access the eduroam service on any of the three campuses.  We prefer that you use the University of Washington SSID.     The eduroam network is not currently available in the Medical Center.

I’m a University of Washington faculty, staff, or student. Can I access eduroam at another institution?

Answer: Yes, if the institution you are visiting is a participating member of eduroam, you will be able to access eduroam by using your UW NetID (in the format yourNetID@uw.edu) and password. For example: bonja007@uw.edu). See eduroam for more information about accessing eduroam.

What does eduroam cost?

Answer: Eduroam is a free service provided by an international federation of academic institutions for all members of the worldwide research and education community.

Can I use my smartphone or mobile device with eduroam?

Answer: Yes, the following smartphones and mobile devices can use eduroam:

  • Android
  • Blackberry
  • iPhone/iPad/iPod Touch (iOS version two or later)
  • Windows Mobile
  • Some Nokia smartphones (N95, N97, N770, N800 and N810)
How does eduroam work?

Answer: Eduroam works by sending your UW NetID (in the format yourNetID@uw.edu) and password details through a secure ‘tunnel’ back to your home institution to be checked. Once your credentials have been verified by your home institution, that information is returned to the institution you are visiting so you can access the wireless network.

For example, if you were visiting the University of Oregon, you would log in to the eduroam wireless network using your UW NetID (in the format yourNetID@uw.edu)  and password. This information is sent to the UW’s identity management system to be endorsed, and a message sent back to the University of Oregon advising that your credentials are correct and you are allowed access to eduroam.

I’m a visitor to the University of Washington. Why can’t I access eduroam?

Answer: If you are a student from another institution visiting the UW, your home institution may not allow you access to eduroam from another location. Please contact the IT services at your home institution to find out more about this.

If you should have access to eduroam, but the eduroam option does not appear in your wireless connections, first check that:

If both of these are correct, please contact help@uw.edu so they can investigate the issue further.

Which computer operating systems can I use to access eduroam?

Answer: Eduroam has ‘cross platform’ access, which means that eduroam will work on the following computer operating systems:

  • Windows 
  • Mac OS
  • Linux
Is eduroam safe to use?

Answer: Eduroam has secure encryption and authentication standards with better security than most commercial public wireless hotspots.

However, you should be aware that when using the Internet via eduroam at another institution, any local security measures at that institution will apply to you as well. For example, the firewall settings at the visited institution may be different from those you are used to at your home institution, so as a visitor you may have access to fewer services on the Internet than you would have at home.

Last modified: January 10, 2014