UW Windows Live Apps FAQs

UW Windows Live

General
Setup & Access
Email Address & Delivery
Privacy & Security
Leaving

General

Can I sign up for UW Windows Live if I have also signed up for UW Google Apps?
Yes, you can have both a UW Google Apps account and a UW Windows Live account although you must choose ONE location where your @u.washington.edu and @uw.edu email will be delivered. You can see or change where your UW email is being delivered on the Manage UW NetID Resources page. Note: For using a Shared UW NetID with this service, see UW Google Apps and Shared UW NetIDs.
Can I sign up if I already have a personal Windows Live account and Windows LiveID?
Yes. UW Windows Live is a separate account that allows you to send and receive UW Outlook Live email using your @u.washington.edu and @uw.edu email addresses. A UW Windows Live account provides the benefits of Outlook Live email in an ad-free environment.
Can I sign up if I once had a MyUW.net account? Will my MyUW.net address continue to work?
Yes. Though the MyUW.net service has been discontinued, former MyUW.net users are welcome to move to UW Windows Live or UW Google Apps. However, there are some important things to note and consider:
  • UW Windows Live accounts have a default email address of UWNetID@uw.edu. Users can also choose to use their UWNetID@u.washington.edu or UWNetID@myuw.net email address from the Manage UW Windows Live page.
  • The signup process for UW Windows Live will change your @u.washington.edu (@uw.edu) email forwarding if you choose to do so. You will also want to change your MyUW.net email forwarding as well.
What happens if I had previously signed up for Windows Live with my UW identity?
Most people who signed up for a Windows Live ID with their UW email address used their @u.washington.edu address. Those people can continue to use their @u.washington.edu Windows Live ID and it will remain separate from this new UW Windows Live service. However, no new Windows Live IDs in the @u.washington.edu domain can be created. If, however, you have a Windows Live ID that uses your @uw.edu address, that Live ID and associated content will be "lost" if you sign up for the UW Windows Live services.
I have a personal Windows Live ID and a UW Windows Live ID. Can I be logged in to both accounts at the same time?
It is OK to have multiple Windows Live IDs but it is not possible to log in to two different Windows Live accounts at the same time using the same browser.
Why am I getting a "reserved domain" error when attempting to set up a new personal Windows Live ID using my u.washington.edu or uw.edu address?
The University of Washington has reserved the u.washington.edu and uw.edu domains with Microsoft for use with our UW Windows Live services. If you would like to sign up for a Windows Live ID with a UW email address but not use the UW Windows Live services, you can use your @washington.edu address.
I just got an email asking me to verify my account information for Windows Live/Outlook Live. Is it legitimate?
The University of Washington and Microsoft will NEVER ask you to verify your account information via email. If you receive such a request, you should report it as spam and delete it. Do not respond to the message.
You should never send personal information, including your account name and password, via email. If you do accidentally share your account information with anyone, please change your password immediately and contact UW Information Technology (help@uw.edu or 206-221-5000) for further assistance.

Setup & Access

After I activate UW Windows Live, do I need to configure anything or will it just work?
You aren't required to configure anything after activating your account in order to use UW Windows Live. You may, however, want to update your display name within Windows Live and Outlook Live as they are not set by default. To update your display name in Windows Live, log in to http://home.live.com/ and click on the Profile link. Enter your first and last name, choose whether or not you want others on Windows Live to be able to see your last name, and click the Save button.

Your display name in UW Outlook Live is separate from your display name in UW Windows Live. To update your display name within UW Outlook Live, click on the Mail link if you are already signed in to UW Windows Live or access your UW Outlook Live account directly at https://www.outlook.com/. Click on the Options link in the upper right corner of the screen. In the Account Information box, click the Edit link. You can fill in your first name, middle initial, and last name (all optional). You will also need to change the Display name field. By default, your UW Outlook Live display name is UWNetID@uw.edu and that will be the "name" used in the From line of email messages you send out. Updating your display name changes the From name in your email messages. When you are finished, click on the Save link. Please note that changing your UW Outlook Live display name also updates the information included about you in the Global Address List (GAL). The GAL is available to all UW Outlook Live users.

You may also want to transfer your existing UW email to your UW Outlook Live account.

I just activated my UW Outlook Live account but my email from my UW account isn't there. How do I transfer my existing email messages?
You can find instructions on how to transfer your existing messages on the Transferring Email From a UW Email Account to UW Outlook Live page.
How do I log in to my UW Windows Live account?
You can access your UW Windows Live account at http://portal.microsoftonline.com/. Log in with your UW Windows Live ID and its associated password. Your UW Windows Live ID is UWNetID@myuw.edu where “UWNetID" is replaced with your own UW NetID. 
Is my UW Windows Live password the same as my UW NetID password?
No, your UW Windows Live password is separate from your UW NetID password. If you have forgotten or need to change your UW Windows Live password, you can do so on the Manage UW Windows Live page. There is an option at the bottom of that page to Change UW Windows Live Password
I have forgotten my UW Windows Live password. How can I reset it?
Your UW Windows Live password is separate from your UW NetID password. You can reset your UW Windows Live password from the Manage UW Windows Live page.
Can I use my mobile device to access my UW Outlook Live email?
Outlook Live supports the use of mobile devices to connect via Exchange ActiveSync or with a POP or IMAP connection. See Microsoft's help on using Mobile Phones to connect to your UW Outlook Live account. Depending on the type of account access you are using, you may need to provide some or all of the following information:
Name: your name
Email address: UWNetID@uw.edu
Password: UW Windows Live password created on the Manage UW Windows Live page
Incoming Mail Server Host Name: To find your POP3 or IMAP4 server name, sign in to your account at the following address: http://outlook.com. After you sign in successfully, click the drop-down arrow next to the Help question mark, and then click About. The POP3 or IMAP4 server name you need to enter is listed on the About page under External POP setting or External IMAP setting. For more information, see Microsoft's instructions for your particular phone.
User Name: UWNetID@uw.edu
SMTP server: See instructions below on how to determine your correct SMTP server
SSL: Yes
(If you are using an iPhone (version 3.1.2 or newer), you may want to look at these directions provided by the iSchool.)
Can I use other email applications to read my UW Outlook Live email?
Yes. In addition to using your Web browser or mobile phone to access your UW Outlook Live account, you may use many desktop email programs such as Outlook, Entourage, Thunderbird, and others.

First you will need to determine if your email client is one of Microsoft's supported email programs. Some programs will support Exchange, while others support IMAP or POP. We recommend using IMAP over POP if you are using a program that supports both.

Here is information specific to UW Outlook Live and various email programs:

  • Outlook 2007 and Outlook 2010 If you are using Outlook 2007 or Outlook 2010, we recommend configuring it as an Exchange client in order to maximize the number of features it has to offer with your UW Outlook Live account.

    For Outlook 2007, keep the following in mind as you work through Microsoft's instructions for Outlook 2007: In Step 5, enter your email address as UWNetID@ol.uw.edu and Outlook should be able to use Microsoft's autodiscover server to automatically configure your account settings. You will be prompted to log in to the autodiscover-s.outlook.com server and your User Name will be UWNetID@uw.edu and the password will be your UW Windows Live password.

    For Outlook 2010, the process is similar to Outlook 2007 and you can read through Microsoft's instructions on how to Set Up E-Mail in Outlook 2010. In Step 2, enter your email address as UWNetID@ol.uw.edu and Outlook should be able to use Microsoft's autodiscover server to automatically configure your account settings. In Step 3, you will need to change your user name to UWNetID@uw.edu (from UWNetID@ol.uw.edu) and enter your UW Windows Live password. You may be prompted multiple times to enter your user name and password; each time you will need to change the user name to UWNetID@uw.edu.

  • Entourage 2008, Web Services Edition If using Entourage, we recommend configuring it as an Exchange client in order to maximize the number of features it has to offer with your UW Outlook Live account. As you read through Microsoft's instructions for Entourage 2008 keep the following in mind: In Step 4, enter your email address as UWNetID@ol.uw.edu. In Step 11, your Account ID will be UWNetID@uw.edu and your password will be your UW Windows Live password.
    (The iSchool has also published instructions for configuring Entourage 2008 that you may find useful.)
  • Other programs Microsoft has published instructions for programs that support IMAP and POP. When configuring your program, your user name will be UWNetID@uw.edu and your password will be your UW Windows Live password. We recommend configuring the program to use IMAP rather than POP if you have that option.

(The iSchool has published instructions for Apple Mail/iCal on Snow Leopard to connect to UW Outlook Live using ActiveSync.)

How can I determine the appropriate SMTP server setting for my UW Outlook Live account?
If you are configuring a mobile or desktop email program to access your UW Outlook Live account and need to supply an SMTP server setting, you can determine the correct SMTP server setting for your UW Outlook Live account by logging in to your account at http://www.outlook.com/. The URL will change after you log in, and the first part of the URL will determine the correct SMTP server for you to use.
If the URL starts with: Your correct SMTP server is:
https://bl2prd01 or https://pod51000 pod51000.outlook.com
https://db2prd01 or https://pod51002 pod51002.outlook.com
https://sinprd01 or https://pod51003 pod51003.outlook.com
When I try to log in to my UW Outlook Live account, I get an error about not having an Outlook Web App mailbox. What is wrong?
If you have a Hotmail or other Live ID account that you are not completely logged out of and you try to access your UW Outlook Live account, you will receive the following error:
hotmail-error
The solution is to log in to your other account and use the "Sign Out" function to completely log out. You will then be able to log in to your UW Outlook Live account at http://www.outlook.com
If you want to be able to access both accounts at the same time, see Microsoft's information on how to Link Your Account with Other Windows Live Accounts.
How do I set my UW Outlook Live email display name?
Your UW Outlook Live display name is the name used in the From line of messages you send out. It is also included in the Global Address List (GAL) that all UW Outlook Live users have access to. By default, your UW Outlook Live display name is your UWNetID@uw.edu. If you would like to update it, you can do so by clicking on the Options link in the upper right corner of the screen. In the Account Information box, click the Edit link. You can fill in your first name, middle initial, and last name (all optional). You will also need to change the Display name field. When you are finished, click on the Save link.
I have signed up for a UW Outlook Live account but my existing UW email is not there. What do I need to do to transfer my existing email?
You can find instructions on how to transfer your email on the Transferring Email From a UW Email Account to UW Outlook Live page.
During the account signup process, I was told I need permission to use Microsoft online services. Why did I get that and what can I do to finish activating my account?
Microsoft requires all account holders to be at least 13 years of age when activating an account. If you are at least 13 years of age but entered the wrong birth year, follow the instructions provided by Microsoft to enter your credit card information. Your credit card will not be billed and Microsoft will not retain your credit card information after verifying your age.
If you are not 13 years of age or older, you will need permission from your parent or legal guardian to sign up for a UW Windows Live account. Your parent or legal guardian will need to have a Windows Live ID and enter their credit card information for you. The credit card will not be charged and Microsoft will not retain their credit card information.

Email Address & Delivery

What is my default return email address in UW Outlook Live and how can I change it?
Your default return email address is UWNetID@uw.edu where UWNetID is replaced with your own UW NetID. If you would prefer to have your return address be UWNetID@u.washington.edu, you can update it on the Manage UW Windows Live page. In the UW Windows Live Account Information section, click on the Change link next to the Outlook Live "From" address field.

Please note that if you are subscribed to a mailing list with an address other than UWNetID@uw.edu, you may need to update your From address or your mailing list subscription address in order to continue posting messages to the list.

If I forward email to my UW Outlook Live inbox, will I still have UW spam filtering and my junk-mail folder?
No, but Outlook Live uses its own spam filtering and virus checking. For more information see Microsoft's Spam Filtering with Outlook Live FAQ.
How can I keep messages from UW email addresses from being place in my Junk E-Mail folder?
If messages from UW email addresses (e.g. address ending in @u.washington.edu or @uw.edu) are ending up in your Junk E-Mail folder on your UW Outlook Live account, you can add those addresses to a "Safe Senders" list on your UW Outlook Live account. To access the "Safe Senders" list, log in to your UW Outlook Live account and click on "Options" and the "Junk E-Mail" tab. If you do not see the "Junk E-Mail" tab, try using Internet Explorer 7 or later to access your account.
Please note that we do not recommend adding entire domains to your "Safe Senders" list since the From address of spam email is often forged and often appears to be from a UW email address.
I have my UW email set to forward to another address. Can I keep doing that and still use UW Windows Live?
Yes, you may activate and use UW Windows Live and regardless of where you set your UW email forwarding.

Privacy & Security

How does Microsoft use my personal data?
You can read Microsoft's Online Privacy Statement for a full description of how they handle personal information.
Is my UW Windows Live information publicly available?
UW Outlook Live uses a shared address book (Global Address List or GAL) that contains the email addresses of all UW Outlook Live accounts. Your display name in UW Outlook Live will also appear in the GAL. By default, your display name is your email address but if you have changed your display name to use your actual name, that name will also appear in the GAL.

Leaving

I have all of my email on UW Outlook Live but I need to move it back to UW Email. How can I move my email?
If your email is currently on UW Outlook Live but you need to move it to the UW Email service, you can find instructions on how to do so on the Transferring Messages Back to UW Email page. Be aware that the UW Email service for most UW students will be expiring in June 2011.
How do I deactivate my UW Windows Live services and what will happen if I do?
Your UW Windows Live ID cannot be deactivated. You can update your email forwarding so messages are no longer delivered to your UW Outlook Live account by going to the Change UW Email Forwarding page. If you have a need to disable your UW Outlook Live account, please contact UW Information Technology at help@u.washington.edu or 206-221-5000.
What will happen to my UW Windows Live services when I leave the University?
If you are a student, alumnus, or former student, your UW email address and your eligibility for UW Windows Live will continue to exist. You'll have the service indefinitely, unless Microsoft discontinues the service or the UW-Microsoft contract is terminated. Services for former employees who are not otherwise eligible will expire approximately two pay periods following separation from the University. The offerings within UW Windows Live may change as Microsoft services evolve.

Last modified: April 28, 2014