- On This Page
- How to Become an Early Adopter
- Preparing for the Move
- How Do I Know that My Mailbox Was Moved?
- What to Expect After the Move
- Mac Users
- Reporting Problems
UW Exchange Online is now live and available to early adopters. Early adopters are current UW Exchange Local users who have requested that their mailboxes be moved to Exchange Online. As an early adopter using a newly released service, you might experience unexpected behavior and brief service outages. While the transfer is taking place, you will be able to access and use calendars and email. You will still have the ability to see other UW Exchange Local calendars after you move to UW Exchange Online.
How to Become an Early Adopter
To qualify as an early adopter, you must have a valid UW NetID with a current Exchange Local mailbox. If you are in a delegate relationship with someone else (you either have delegated the ability or you have the ability to move or book items on another’s calendar) you would not be a candidate at this time.
If you want to become early adopter, you can submit a request to your local Exchange support group for admission into the pilot. UW-IT will send you an email notification shortly before your mailbox is moved to UW Exchange Online.
Preparing for the Move
Before your mailbox is moved to UW Exchange Online, please make the following preparations.
Remove Oversized Messages
If you have any messages in your mailbox that are larger than 25 MB, please move them to another storage location, as they may be deleted during the move. For information on finding and saving oversized messages, see Moving Oversized Messages From UW Exchange Local.
Outlook 2010 and 2013 Users Should Be Running in Cached Exchange Mode
If you are using Microsoft Outlook 2010 or 2013, please make sure that you are running Outlook in cached Exchange mode. To check this in Outlook:
- On the File tab, click Account Settings.
- From the menu, click Account Settings again.
- On the E-mail tab, click Change, and then make sure that the Use Cached Exchange Mode box is checked. If you need to check the box, you will need to close Outlook and reopen it to make the change take effect.
Back Up Your Mailbox (Optional)
If you are using Microsoft Outlook 2010, 2011, or 2013, you can easily back up your mailbox before the move. This is not necessary, but you might feel more secure knowing that you have a local copy of all of your mail. For details on how to do this, see Moving Oversized Messages From UW Exchange Local.
How Do I Know that My Mailbox Was Moved?
There are two easy ways to verify that your mailbox has been moved to UW Exchange Online:
- Check your mailbox size
- Log in to Outlook Web App (OWA)
Check Your Mailbox Size
If your mailbox has been moved, the allocated size will be approximately 25 GB. If you are still on UW Exchange Local, the allocated size will be approximately 2 GB.
To check your mailbox size in Outlook 2010 and 2013
- Click the File tab to display your Account Information.
Your available space and maximum allocation are listed under Mailbox Cleanup.
Log In to Outlook Web App (OWA)
- Log in to OWA using the URL for UW Exchange Local:
If you are still on UW Exchange Local, you will be logged on in the usual way. However, if your mailbox has been moved to UW Exchange Online, you will see the following screen, which redirects you to the UW Exchange Online service.
Click the link as instructed to access your UW Exchange Online mailbox using Outlook Web App.
What to Expect After the Move
If Outlook is open when your mailbox is moved to UW Exchange Online, you will see a message in Outlook that a change has been made.
Close Outlook and then open it again, logging in with your UW Exchange user name in the format email@example.com. Your password is the one associated with your UW NetID.
If you have trouble logging in through Outlook, try using Outlook Web App using the following URL:
If you can log in using Outlook Web App but not Outlook, try re-creating your Outlook profile. Email firstname.lastname@example.org for assistance.
For those users that are not using Outlook 2011, you might need to re-create your profile after the move. Email email@example.com for assistance.
If you use a smartphone to access your UW Exchange account, you will need to delete and re-create your profile. For more information on setting up your phone, see the Microsoft instructions or email firstname.lastname@example.org for assistance.
Subscribe to the MSCA-testing Mailman list to report problems, ask questions, and see other users’ feedback.
Send feedback to email@example.com.