Re-creating Your Exchange Profile

A profile consists of accounts, data files, and settings that specify where your email messages are saved.

If  you cannot connect to UW Exchange,  you can sometimes solve the problem by creating a new Exchange profile and deleting the old one. Deleting your profile does not remove your mail or other data from the Exchange server.

This page describes how to create and delete profiles in several different email clients.

Outlook 2013 and 2010

To create a new profile

  1. StepsActions
  2. Exit Outlook.
  3. Run the Add New Account Wizard with a new profile name:
    1. From the Start menu, click Control Panel.
    2. In the Control Panel Search box, type Mail.
    3. Double-click the Mail icon.
    4. Click Show Profiles.
    5. Click Add.
    6. Type a name for the profile. You can choose any name you like, for example, UW Exchange.
    7. Click OK.
  4. Follow the instructions in the Add New Account wizard:
    1. In the Auto Account Setup screen, enter your email address in the format my-uw-net-id@uw.edu.
    2. If prompted, enter your password. Do not select Text Messaging (SMS) or Manually configure server settings.
    3. Click Next. Outlook searches for your server settings. If you are prompted to log in, enter your email address and password.
    4. When Outlook completes the account configuration, click Finish.
  5. From the dropdown menu, click the name of your new profile.
  6. Make sure that the Always use this profile radio button is selected, and then click OK.
  7. Launch Outlook to connect to your UW Exchange Online account using the new profile.

After you create the new profile, you can delete the old one.

To remove a profile

  1. StepsActions
  2. Exit Outlook.
  3. In Control Panel, double-click Mail.
  4. Click Show Profiles.
  5. Select a profile.
  6. Click Remove.

Outlook 2011

In Outlook 2011, your Exchange profile is called an Account.

To create a new account

  1. StepsActions
  2. Launch Outlook.
  3. Click the Tools menu, and then click Accounts to display the Accounts dialog box.
  4. Click the icon next to Exchange Account.

    AddAccount

  5. Enter your UW Exchange account information, and then click Add Account.
    • E-mail address: myuwid@uw.edu (replace myuwid with your UW NetID).

    • Authentication:

      • Method: User Name and Password.

      • User name: myuwid@uw.edu (replace myuwid with your UW NetID).
      • Password: Your UW NetID password.

      • Configure automatically: Make sure it is checked.

    outlook-2011-add-account

  6. In the Accounts dialog box, you may enter anything in the Account description field. This is the name for the account that appears in Outlook.

    Outlook-2011-accounts-dialog

  7. Exit and restart Outlook.

After you create the new account, you can delete the old one.

To remove an account

  1. StepsActions
  2. Launch Outlook.
  3. From the Outlook menu, click Preferences.
  4. Click Accounts.
  5. Select the account that you want to delete.
  6. Click the Minus sign ( - ).
  7. Click Delete to confirm.

Apple Mail (OSX)

In iOS, your Exchange profile is called an account.

To create a new account

After you create the new account, you can remove the old one.

To remove an account

  1. StepsActions
  2. From the Mail menu, click Accounts.
  3. Select the account that you want to remove, and then click the Minus sign ( - ).
  4. Click Delete to confirm.

Apple iOS (iPhone)

In iOS, your Exchange profile is called an account.

To create a new account

Note: After creating the new account, you might have to reboot your phone (hold the power button down for 10 seconds, and then release it).

After you create the new account, you can delete the old one.

To remove an account

  1. StepsActions
  2. Tap Settings.
  3. Tap Mail, Contacts, Calendars.
  4. Tap the account the you want to delete (usually called UW Exchange).
  5. Scroll to the bottom of the screen, and then tap Delete Account.

Android

On Android devices, your Exchange profile is called an account.

Quick details: Your email address:  UW-NetID@uw.edu, Exchange server:  outlook.office365.com

To create a new account

  1. StepsActions
  2. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  3. Select the Menu button, and then select Settings.
  4. Select Add Account.
  5. Type your full email address (for example my-uw-net-id@uw.edu) and your password, and then select Next.
  6. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
  7. Enter the following account information, and then select Next.
    • Username@uw.edu.  If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.

      Note: On some versions of Android, you must use the domain\username format. For example, if your email address is my-uw-net-id@uw.edu, type uw.edu\my-uw-net-id@uw.edu. Your username is your full email address.

    • Password. Use the password associated with your UW NetID.
    • Exchange Server. Enter outlook.office365.com.
  8. As soon as your phone verifies the server settings, the Account Options screen appears. The options available depend on the version of Android on your device. The options may include the following:
    • Email checking frequency. The default value is Automatic (push). When you select this option, email messages are sent to your phone as they arrive. We recommend selecting this option only if you have an unlimited data plan.
    • Amount to synchronize. This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
    • Notify me when email arrives. If you select this option, your mobile phone will notify you when you receive a new email message.
    • Sync contacts from this account. If you select this option, your contacts will be synchronized between your phone and your account.
  9. Select Next, and then type a name for this account and the name you want displayed when you send email to others. Select Done to complete the email setup and start using your account.

    Note: You may need to wait 10-15 minutes after you set up your account before you can send or receive email.

After you create the new account, you can delete the old one.

To remove an account

  1. StepsActions
  2. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  3. Select the Menu button, and then select Settings.
  4. Select the Trash icon.
  5. Select the account that you want to delete, and then select Delete.
  6. Select OK.

Windows Phone

On a Windows phone, your Exchange profile is called an account.

To add a new account

After you create the new account, you can delete the old one.

To remove an account

Last modified: September 26, 2014