iPad/iPhone Mail (iOS 5 & 6)

Summary
The "Mail" program discussed here is the mail program that comes with Apple iOS on the iPad and iPhone. This page provides information sufficient for quick and easy configuration of Mail for use with the UW (Deskmail) Email service.

Important
These instructions for configuring your iPad or iPhone below only apply to the UW (Deskmail) Email service. If you are not sure if you have a UW (Deskmail) Email account set up, see the Verify UW (Deskmail) Email Service and Forwarding section of this page.

For information about configuring Mail for Google Mail, please see the Google Apps FAQ.

Creating a New Account in iPad/iPhone Mail

The table of values in the section above should allow you to configure almost any IMAP client software for use with the UW (Deskmail) Email service, including iPad/iPhone Mail.

Below are more detailed instructions with screen-capture images. The images were taken from an iPad running iOS version 5.01 and might look different from what you see on your device, but still should be helpful.

To create a new account in iPad/iPhone Mail:

  1. StepsActions
  2. Select Settings on the home screen.
    IMG_0017r
  3. Select Mail, Contacts and Calendars
  4. Select Add Account
  5. Select Other from the list of account types
    IMG_0018
  6. Select Add Mail Account, a screen similar to that show below appears:
    IMG_0006
    - Enter these values:

    • Name: Your Real Name
    • Address: Your-UW-NetID@uw.edu (substitute your actual UW NetID)
    • Password: password for your UWNetID
    • Description: UW Deskmail Email (or as you prefer, it's just a label)
  7. Select Next, a screen similar to that shown below appears:
    IMG_0007
    - Select IMAP- Enter these values under Incoming Mail Server:

    • Host Name: Your-UW-NetID.deskmail.washington.edu (substitute your actual UW NetID)
    • User Name: Your-UW-NetID (substitute your actual UW NetID)
    • Password: password for your UWNetID

    - Enter these values under Outgoing Mail Server:

    • Host Name: smtp.uw.edu
    • User Name: Your-UW-NetID (substitute your actual UW NetID)
    • Password: password for your UWNetID
  8. Select Next, a screen similar to that shown below appears:IMG_0008
    - Select Save
  9. You are returned to the Settings screen
  10. Select the (new) account for your UW (Deskmail) Email, using whatever label you assigned.
    A screen similar to that shown below appears:
    IMG_0009
  11. Select Account to bring up an account detail screen, similar to the image below:IMG_0010
  12. Select Advanced to configure additional options, a screen similar to the image below appears:IMG_0011
    • Under Deleted Items, select Remove to bring up a list of options, from the list select "Never", assuming you want to manage your deleted items from some other program and don't want Mail to automatically remove anything.
    • Under Incoming Server, select IMAP Path Prefix and type in "mail".
  13. When you put away the keyboard, the screen should now appear similar to the image below:IMG_0012
  14. Select Sent Mailbox to bring up a screen containing a list of your Email folders (your list will be different from the example), similar to the image below:

    IMG_0014

    • From the list of folders, select "sent-mail"
    • Select Advanced (upper/left) to return to the previous screen
  15. Now back on the "Advanced" screen, select Deleted Mailbox to again bring up a list of your folders in screen similar to the image below:IMG_0015
    • From the list of folders, select "Trash"
    • Select Advanced (upper/left) to return to the previous screen
  16. The screen should now look similar to the image below:IMG_0016
  17. Select Account (upper/left) to return to the Account screen, then select Done (upper/right).
  18. You may now run the Mail application and connect to your UW (Deskmaill) Email.

Configuring iPad/iPhone Mail (via Contacts) to Use the UW Directory Service (LDAP)

The iPad/iPhone Mail application does not currently support LDAP directory services queries, however the "Contacts" application does, and integrates with the Mail program for sending mail.

  1.  Select Settings on the Home screen, select "Mail, Contacts, Calendars", select "Add Account", then Other to get to a screen similar to that shown below:IMG_0018
  2. Select "Add LDAP Account"IMG_0019
    • Select Server and enter "directory.washington.edu"
    • Do not enter values for User Name and Password
    • Select Description and enter "UW Directory"
  3. Select Next
  4.  You will be warned that you "cannot connect using SSL", since you aren't actually logging in with an account/password anyway, this is fine, select Continue, a screen appears similar to the one shown below
  5. Under Search Settings, select the "University of Washington, US" entry to see details about this entry, it should look similar to the image below
  6.  Select LDAP to return to the previous page
  7.  Optional - if desired you may add search settings to search only UW faculty and staff and/or UW students. To add a search for "UW Faculty and Staff", select "Add Search Settings..."
    • Select Base and enter "ou=Faculty and Staff, ou=People, o=University of Washington, c=US"
    • Select Description and enter "UW Faculty and Staff"
  8. Select "UW Directory" to return to the previous page, then, to add another search for only UW Students, again select "Add Search Settings..."
    • Select Base and enter "ou=Students, ou=People, o=University of Washington, c=US"
    • Select Description and enter "UW Students"
  9. Again, select "UW Directory" to return to the previous page, now showing your additional searches (if defined). Select Done to finish configuring Contacts.
  10. When you run the Contacts program and select "Groups" you should now find the "UW Directory" and your defined searches, as below.

Changing Your Password

To change your UW NetID password always use the page at:

https://uwnetid.washington.edu/manage/?password

When you do change your password, remember that you will also need to change the password stored within iPad/iPhone Mail. Note that your password is usually stored twice in iPad/iPhone Mail, once for the IMAP (incoming mail) connection and again for the SMTP (outgoing mail) connection. You must change both.

  1. StepsActions
  2. Open Settings, then "Mail, Contact, Calendars", select your UW (Deskmail) Email account (by whatever name you've given it)
  3. select Account to see account detail. The password for the Incoming Mail Server connection is shown here, select and edit it.
  4. Next select SMTP under Outgoing Mail Server to expose detail for that connection.
  5. Select the "smtp.uw.edu" server, the password is shown here, select and edit it.
  6. Close the settings screens.

Additional Information

Verify UW (Deskmail) Email Service and Forwarding

The instructions for configuring your iPad or iPhone below will not work if you do not already have UW Email service active and have your email messages delivered there. So start with the following steps.

  1. StepsActions
  2. Turn on the UW (Deskmail) Email service
    You can check if it is on by opening the Manage Computing Services page.

    • If "UW Email Inbox" is listed as an Active Service, continue to step 2.
    • If "UW Email Inbox" is listed as an Inactive Service, check the box and click "Subscribe."
    • If "UW Email Inbox" is not listed at all (Active or Inactive) then you are not eligible for UW Email so stop here. Most students are not eligible to use UW (Deskmail) Email.
  3. Forward your email to UW (Deskmail) Email
    Your can check how your forwarding is set by going to the Manage Email Forwarding page.

    • If the "Forward to UW Deskmail" option is not already chosen, click that radio button then, "OK"
  4. Now test if everything is working.
    Use Web Alpine to be sure you have a readable UW Email Inbox.

    • Open Web Alpine.
    • Click the "Open ... Inbox" button, then Compose and send a message addressed to your UW email address.
    • Wait a few seconds then click "Check Mail" to see your message arrive.
    • When finished, click "Sign Out" to end the Web Alpine session.

    If you encounter problems confirming a working email account with Web Alpine, then ask for help and get that resolved before proceeding with the instructions below.

Configuration Values

Configuring any Email client software for use with the UW (Deskmail) Email service requires entering a small number of specific configuration values. For reference, here's a table of the values needed:

Name Value Notes
Your Email address Your-UW-NetID@uw.edu Your official UW address (do use the @uw.edu form).
Replace "Your-UW-NetID" with your own UW NetID.
IMAP (incoming) server Your-UW-NetID.deskmail.washington.edu Where your mail is stored. Replace "Your-UW-NetID" with your own UW NetID.
IMAP server connection Security (SSL) must be on, use default port 993
IMAP default path (prefix) mail Your folders are stored in the "mail" directory of your account space on the UW server. Not setting this value may make it difficult to find folders you've created with other mail programs, including Alpine and Web Alpine.
SMTP (outgoing) server smtp.uw.edu How your mail is sent.
SMTP server connection Security (STARTTLS) must be on, select port 587 The default port (25) may be blocked by 3rd party service providers.
Using the optional port #587 usually works around that issue.

Resources

Last modified: November 21, 2014