December 9, 2014
How are UW students, faculty, researchers and staff leveraging technology to do their best work? UW Information Technology’s 2014 Annual Report, now online, highlights key collaborations to deliver powerful computing technologies to advance research, improve teaching and learning, and modernize UW business operations. Take a look at what’s ahead for 2015.
July 7, 2014
Beginning July 8, UW-IT will adopt a new service management tool to replace its existing ticketing system and improve customer service and response. When you send email to firstname.lastname@example.org and other UW-IT email addresses, you’ll notice the response is a bit different. It will include a confirmation with a link to check the status of your request in real time. All UW-IT services will transition to this new tool—called UW Connect—by July 15. This initial change sets the foundation for future improvements including enhanced customer response.