April 13, 2015
A random sample of UW students, faculty and staff from all three campuses will be invited to complete a brief survey in early May about their experiences with UW-IT. The survey will ask about customer experiences with a selection of services including firstname.lastname@example.org, collaborative tools, Wi-Fi, classrooms, research technologies and more. If you are invited, please take the survey to provide your feedback to UW-IT. The confidential survey will be administered by the UW Office of Educational Assessment, with results reported in the fall.
December 9, 2014
How are UW students, faculty, researchers and staff leveraging technology to do their best work? UW Information Technology’s 2014 Annual Report, now online, highlights key collaborations to deliver powerful computing technologies to advance research, improve teaching and learning, and modernize UW business operations. Take a look at what’s ahead for 2015.
July 7, 2014
Beginning July 8, UW-IT will adopt a new service management tool to replace its existing ticketing system and improve customer service and response. When you send email to email@example.com and other UW-IT email addresses, you’ll notice the response is a bit different. It will include a confirmation with a link to check the status of your request in real time. All UW-IT services will transition to this new tool—called UW Connect—by July 15. This initial change sets the foundation for future improvements including enhanced customer response.