May 6, 2015 HuskyBytes
UW-IT maintains a number of websites and applications in order to provide information about our services and other resources available to UW students, staff, and faculty.
The Student Developer is responsible for assisting in development and maintenance of UW-IT web and software properties. He or she fixes bugs and develops improvements for a variety of websites and applications. This position provides flexible hours and ample opportunity to learn. (more…)
UW students and faculty are much more satisfied with Wi-Fi on campus and in instructional spaces compared with students and faculty at peer institutions, according to a 2014 survey about technology experiences at the UW and other universities. UW students also rate ease of login and network performance higher than students at other colleges. The survey is conducted every spring by the EDUCAUSE Center for Analysis and Research (ECAR) in conjunction with UW-IT.
A random sample of UW students, faculty and staff from all three campuses will be invited to complete a brief survey in early May about their experiences with UW-IT. The survey will ask about customer experiences with a selection of services including email@example.com, collaborative tools, Wi-Fi, classrooms, research technologies and more. If you are invited, please take the survey to provide your feedback to UW-IT. The confidential survey will be administered by the UW Office of Educational Assessment, with results reported in the fall.
UW students will soon see upcoming happenings that might be of interest to them, based on their major, on MyUW Mobile’s just released “Relevant Events.” MyUW Mobile pulls event data from departmental calendars that use the UW’s event calendar software, Trumba, and displays it for students. Learn more about how it works. Only calendars that run on Trumba can show events on MyUW Mobile through this new integration. Departments that want to switch to Trumba can contact firstname.lastname@example.org for assistance.
MyUW Mobile usage has increased 90 percent, with 1.1 million pageviews since the September 2014 update was released. This and other data suggest that the updated design, informed by user study data, is meeting student needs. The site provides on-the-go access to timely information such as final grades. If you have not tried it, visit MyUW with your mobile device.
The benefits of adding captions to videos are highlighted in a new eight-minute UW-IT video featuring UW professors, students, and accessibility and IT specialists sharing their experiences. The video, Captions: Improving Access to Postsecondary Education, shows that captions not only benefit those who are deaf or hard of hearing, but also help students for whom English is not their primary language, as well as support video search and interactive transcripts. Watch Captions and get more information about creating accessible videos.
Students and faculty desire greater access to learning analytics, according to a 2014 survey of UW faculty and undergraduate students about their technology experiences at the UW. Additionally, students expressed an interest in personalized notifications on degree planning guidance, such as course recommendations based on previous registrations, and information on academic resources such as tutoring. The survey is conducted annually each spring by the EDUCAUSE Center for Analysis and Research (ECAR) in conjunction with UW-IT. The findings are used to inform UW-IT’s future plans for improving the student experience.
Gain insight into Chinese political and social life in the Chinese Newspapers Collection, 1832-1953, a turbulent 120-year period. With 12 English-language historical newspapers, get critical perspectives on the ending of 2,000 years of imperial rule, the Taiping Rebellion, the Opium Wars with Great Britain, the Boxer Rebellion, the 1911 Revolution and the founding of the Republic of China. The full-image newspapers offer searchable access to editorials, cartoons, ads and classifieds that illuminate history. This UW-restricted resource is brought to you by University Libraries.
February 23, 2015 HuskyBytes
The Help Desk Student Assistant will work with Help Desk Consultants and Leads to accumulate knowledge to assist clients with technology at the Odegaard Library Technology Help Desk and Computer Vet 12-19 hours per week.
Typical duties and responsibilities:
- Become familiar with software and hardware in the Technology Spaces labs and other supported spaces along with our policies and procedures
- Provide Tier 1 support to clients internally and within the Learning Technologies teams
- Understand the scope of our services and where to properly escalate issues, including those supported by other teams
- Assist in maintaining organization and cleanliness of Technology Spaces
- Become familiar with the University and Odegaard Library and learn to answer common questions from library clients or direct them to the proper departments for assistance
- Become familiar with how to respond during emergency situations in Odegaard library
- With the assistance of Help Desk Consultants:
- Instruct clients on usage of software and hardware in the Technology Spaces labs
- Troubleshoot technical issues in the Technology Spaces labs
- Develop methods for researching and collecting data on new technical issues both for the Technology Spaces labs and clients’ personal computers through the Computer Vet service
- Track the scope and frequency of clients affected by specific technical issues and document trends
- Provide basic troubleshooting for printing services in Odegaard Library
Criteria for Selection:
- Outstanding customer service skills
- Experience assisting others with hardware and software issues
- Professional demeanor
- Excellent team player
- Outstanding problem-solving skills
- Desire to grow into positions of increasing responsibility
- Some morning, evening and/or weekend availability
Starting pay: $10.10 per hour
How to Apply:
To apply, please upload your resume and cover letter to our dropbox.
UW students on all three campuses now have more study spaces to choose from when using the UW’s SpaceScout Web app to discover their perfect study spot. At UW Seattle, 50 more spaces have been added for a total of 250 study spots. UW Bothell students now can explore nearly 70 spaces, while UW Tacoma students have 68 spaces to consider. Go to spacescout.uw.edu and select your campus.