HuskyBytes News

February 23, 2015 HuskyBytes

Help Desk Student Assistant

The Help Desk Student Assistant will work with Help Desk Consultants and Leads to accumulate knowledge to assist clients with technology at the Odegaard Library Technology Help Desk and Computer Vet 12-19 hours per week.

Typical duties and responsibilities:

  • Become familiar with software and hardware in the Technology Spaces labs and other supported spaces along with our policies and procedures
  • Provide Tier 1 support to clients internally and within the Learning Technologies teams
  • Understand the scope of our services and where to properly escalate issues, including those supported by other teams
  • Assist in maintaining organization and cleanliness of Technology Spaces
  • Become familiar with the University and Odegaard Library and learn to answer common questions from library clients or direct them to the proper departments for assistance
  • Become familiar with how to respond during emergency situations in Odegaard library
  • With the assistance of Help Desk Consultants:
    • Instruct clients on usage of software and hardware in the Technology Spaces labs
    • Troubleshoot technical issues in the Technology Spaces labs
    • Develop methods for researching and collecting data on new technical issues both for the Technology Spaces labs and clients’ personal computers through the Computer Vet service
    • Track the scope and frequency of clients affected by specific technical issues and document trends
    • Provide basic troubleshooting for printing services in Odegaard Library

Criteria for Selection:


  • Outstanding customer service skills
  • Experience assisting others with hardware and software issues
  • Dependable
  • Professional demeanor
  • Excellent team player
  • Outstanding problem-solving skills
  • Desire to grow into positions of increasing responsibility
  • Some morning, evening and/or weekend availability


Starting pay: $10.10 per hour

How to Apply:

To apply, please upload your resume and cover letter to our dropbox.

October 16, 2014 HuskyBytes

Mac Systems Lead


Build and maintain computer images, servers, networks and file and print services. Maintain Apple equipment and servers. Write and maintain maintenance and imaging documentation. Script and software development for maintenance.


$12.25 per hour

Typical Duties and Responsibilities

  • Communicate directly with staff, students and other partners regarding current software and hardware, troubleshooting, and fixes
  • Maintain all Apple equipment (includes hardware/software installation and testing, as well as general troubleshooting and hardware maintenance)
  • Develop software and scripts to aid in maintaining the lab image and configurations
  • Coordinate with the Systems Team PC Leads to provide uniformity in working environment between Apple and PC sections of the lab
  • Develop and maintain Virtual Machine environments
  • Assist the Network Lead in maintaining Apple servers
  • Order and install warranty parts
  • Recommend hardware and software upgrades
  • Write and maintain maintenance and imaging documentation
  • Maintain specialty equipment such as, but not limited to, ATL workstations, Video workstations, scanners, and Digital Presentation Studio
  • Provide 1st and 2nd level support to a variety of clients, including answering questions and fixing hardware and software issues
  • Other duties as assigned

Criteria for Selection


  • Excellent organizational skills
  • Excellent troubleshooting skills
  • Advanced Mac OS systems knowledge
  • Basic computer networking skills
  • Interest in current technology and advancing technological skills
  • Able to work independently and as part of a team
  • Professional work ethic
  • Detail-oriented
  • Must be dependable and have excellent written and verbal communication skills
  • Must be a student enrolled at the University of Washington


  • Experience with authenticating OS X to Windows Domain
  • Experience writing scripts with AppleScript to automate tasks
  • Experience working with a UNIX/Linux-based operating system and performing basic tasks on the command line
  • Experience scripting in bash, python or equivalent
  • Familiarity with DeployStudio, JAMF, Casper Suite, or similar imaging
  • Experience with server administration
  • HTML knowledge
  • A satisfactory outcome from a criminal background verification will be required prior to hire. Must be fully eligible to work in the United States.

How to Apply

To apply, please upload your resume and cover letter to our dropbox.

September 25, 2014 HuskyBytes

MyUW Mobile for Students: The Info You Need, When You Need It

Just in time for fall quarter, a more dynamic MyUW Mobile ( makes it easy for you to track registration and get details about classes, textbooks and other academic information on any mobile device. What is displayed will change as the quarter progresses, from registration and class and schedule information to links to grades after quarter’s end. UW-IT built the new platform with input from your classmates, who said students need personalized content and help with time management. Learn more: Meet the New MyUW Mobile.

June 9, 2014 HuskyBytes

Software Test Engineer Position

Become a Software Test Engineer for UW-IT's Academic & Collaborative Applications (ACA) team, and start your career in the exciting field of software quality assurance and development.


The mission here at ACA is to develop and integrate with innovative applications that make the teaching and learning experience a better experience for everyone involved. Our team has brought you such applications as Canvas LMS, SpaceScout, Notify.UW, OneDrive Pro, Catalyst Web Tools, and other popular Web-based software applications used for courses, collaboration, and research here at the UW.


As a Software Test Engineer or STE, you will work with the development team in an agile environment to ensure that the quality of existing functionality and new features consistently meets the high standards that our users expect. 

Software Test Engineers will have the opportunity to gain experience with agile software development methods, such as SCRUM, a highly sought after skill that has been adopted by many software development teams worldwide and Test Driven Development (TDD.) You will have the opportunity to be an integral part of our close-knit software development team, which is made up of intelligent, talented individuals who share a passion for creating cutting-edge software tools that meet the highest standards of quality. STEs have the chance to learn about user-centered design, first hand. Our team of passionate, creative user experience designers conducts extensive research and usability studies, the results of which help them create a user interface that is both innovative and intuitive, allowing the best user experience possible.

Not only will you sharpen and hone your technical skill set, but the real world experience you gain during your time with ACA will set you apart from other candidates going forward, giving you an edge when you apply for that next position. You will not only gain an in-depth understanding of Web architecture, you will be a contributing member of the Quality Assurance team and be involved in all aspects of the development process. You will gain skills in test case design and execution as well as defect investigation and verification. You will also have the opportunity to develop your coding skills in Python, Perl, and JavaScript by expanding on unit tests and developing front end automation scripts using Selenium. Most importantly, you will exercise your critical problem-solving skills by learning to think outside the box.

What You'll Do:

  • Familiarize yourself with current projects and learn about Web architecture
  • Analyze technical design specifications for feasibility and to ensure that requirements are being met
  • Write test cases and/or test plans as needed based on design specifications for new features
  • Perform manual black-box testing a.k.a 'Break Things!' as part of the functional testing process
  • Perform white box testing as necessary
  • Perform penetration testing as necessary
  • Develop and extend unit tests in Python
  • Automate existing integration and acceptance tests where appropriate using Selenium or other test tools
  • Write detailed bug reports by providing clear step-by-step instructions so that others may reproduce the issue
  • Mentor and provide direction for other undergraduate testing staff as you gain experience
  • Communicate status with the QA Lead and the rest of the development team
  • Take on other projects assigned to you as necessary

Who You Are:

You have the natural curiosity that is characteristic of great software engineers. You are driven by the impulse to lift the hood and look inside, learn how it works, then test and push limits. You are intelligent, motivated, detail oriented, well organized, flexible but driven, and know how to communicate well, as you will be an integral member of a fast-paced team. You don't settle for "just ok." You set high standards for yourself and this is reflected in your work. Most importantly, you are a team player who is willing to work hard, have a sense of humor, and have fun in the process.

Desired Technical Skills: 

  • Working knowledge of web architecture
  • Familiarity with HTML, CSS, and other Web-related languages and markup
  • Familiarity with scripting languages such as JavaScript or PERL or an object-oriented language such as Python or C#
  • Selenium and SCRUM are a plus!


To be a successful contributor, Software Test Engineers are expected to work a MINIMUM of 10 hours per week -- preferably more as your schedule permits -- up to 19.5 hours per week. Work hours can be somewhat flexible, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. After the initial probationary period, the ability to work from home on occasion may be granted. A satisfactory outcome from a criminal background verification will be required prior to hire.

Submit resumes to the following Catalyst Dropbox:

June 9, 2014 HuskyBytes

Student Web Developer Opportunity

UW-IT maintains a number of Web sites and intranets in order to provide information about our web tools, technology spaces, and services to the UW community, as well as provide technical information and tools to UW-IT staff.

The Student Web Developer is responsible for assisting in development and maintenance of UW-IT web properties. He or she posts content, designs new pages, assists in developing Web tools for internal and external use, and fixes bugs. This position provides flexible hours and ample opportunity to learn.


  • Development of new pages or features for websites and applications
  • General maintenance of pages in content management systems such as WordPress or Drupal
  • Check websites for quality and integrity of information
  • Help plan, develop, and maintain web-based tools
  • Attend regular team meetings
  • Additional duties as assigned


  • Must be a matriculated UW student
  • Must be available to work at least Summer Quarter 2014 through Winter Quarter 2015
  • Must have experience with HTML, CSS, and JavaScript and be able to provide examples
  • Must have a clear understanding of web standards and how to design pages within those standards
  • Experience with server-side and/or client-side web programming
  • Experience programming in Python, PHP, or Perl desired, or
  • Experience programming iOS or Android apps desired, or
  • Web design experience desired, or
  • Linux skills desired
  • Familiarity with Agile software development practices desired
  • Experience in JavaScript libraries like jQuery, YUI, etc. desired

To be a successful contributor, Student Developers are expected to work a MINIMUM of 12 hours per week -- preferably more as your schedule permits -- up to 19.5 hours per week. Work hours can be somewhat flexible, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. After the initial probationary period, the ability to work from home on occasion may be granted.

A satisfactory outcome from a criminal background verification will be required prior to hire.

To apply, submit your resume and a code sample (non-classwork code is preferred) to this Catalyst Dropbox:

Applications are due on June 26, 2014 at 5pm.


June 3, 2014

UW Students: Get Office 365 ProPlus Through Microsoft Student Advantage

Student working at a computer

As of June 3, UW students can obtain Office 365 ProPlus under the Microsoft Student Advantage program, which provides Office applications for installation on up to five Windows or Mac computers as well as on iPads. Office 365 ProPlus subscriptions under the Student Advantage program expire when students leave the UW. Visit the UWare page in IT Connect to get more information and instructions on how to download it.