July 7, 2014
Beginning July 8, UW-IT will adopt a new service management tool to replace its existing ticketing system and improve customer service and response. When you send email to email@example.com and other UW-IT email addresses, you’ll notice the response is a bit different. It will include a confirmation with a link to check the status of your request in real time. All UW-IT services will transition to this new tool—called UW Connect—by July 15. This initial change sets the foundation for future improvements including enhanced customer response.
July 2, 2014
Learn the tools and techniques to start using and making the most of University data through four free workshops for UW faculty and staff, all from UW-IT. These one- or two-hour courses include the Enterprise Data Warehouse, handling data to see trends and patterns, and Tableau software for creating dynamic visualizations of large data sets, with a one-day “fundamentals” class for the Tableau Desktop beginner. Register online.