What are your policies and procedures regarding training?
PAR-Q & Medical Clearance:
A medical clearance form is required of all participants who answer “yes” to any of the seven PAR-Q questions. Note: Personal training staff reserve the right to require medical clearance from any client they feel may be at risk.
All personal training sessions are one hour. Trainings may also be 30 minutes in length and will count for half of a session (not applicable on a Personal Training Introduction Purchase, Single Session purchase, or Partner package purchases).
Come prepared to each training session in proper workout attire and footwear (shorts, gym pants, T-shirt, sweatshirt, supportive sneakers). Participants arriving unprepared for their training session will lose the session.
Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute sessions). After 15 minutes (10 minutes for 30-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost.
Clients are asked to call 24 hours in advance of the scheduled training session. You will be charged for appointments cancelled with fewer than 24 hours notice. Failure to contact your trainer and call 206-543-2571 (M-F) will result in a session loss.
Package Expiration/Refund Policy:
Individuals registering for personal training must complete all personal training sessions by the end of the client’s eligibility to participate in the program (current IMA membership) or by the expiration date of the training package, whichever comes first. All personal training packages expire six (6) months from the date of purchase. All packages are non-refundable/non-transferable.