Refunds for Membership Fees require the approval of the Assistant Director for Member Services. The following are viable reasons for permitting Membership Fee refunds:
- Termination of employment or withdrawal from class
- Change in employment status: shift change, home department or job duties
- Cancelled Sports and Fitness class registration
- Medical request: unable to use service, may include family medical leave
- Exceptions: hardship special circumstances require the prior approval of the Associate Director for Operations
Refunds for cash or check transactions must be refunded by check.
Credit card refunds must be processed via credit card transaction credit.
Refunds will include that portion (prorated) of the State Retail Sales Tax based upon the tax rate charged at the time of purchase for those transactions where the tax was applied.
Refunds are permitted in accordance with the refund schedule, available at the Member Services Desk.
For payment by payroll deduction:
- The payroll deduction must continue for at least one year from the date of purchase.
- The membership and deductions will continue after the first year until a cancellation form or email (firstname.lastname@example.org) request is submitted. There will be no refund and the deduction will be stopped at the next pay period following the request.