Faculty & Staff Insider

August 8, 2017

Workday is live, and we couldn’t have done it without you

A message from Jeffrey F. Scott, Executive Vice President for Finance & Administration

Dear Colleagues,

On June 27, the UW launched Workday, our new, integrated cloud-based system for managing human resources, benefits, and payroll. The jscottimplementation of Workday is the largest administrative initiative ever undertaken at the University, and has been our highest administrative priority for the last year.

Looking at the project overall, this is one of the most successful launches of a Workday system at a public university. We should be proud of this important accomplishment. However, for many of us, it has meant dealing with frustrating situations and long wait times.

The Integrated Service Center (ISC) staff is working diligently to address issues as they occur, and they deserve our gratitude for their hard work, perseverance and spirit of optimism. I also want to thank our user base across the University for your help, cooperation, flexibility and patience. A particular note of gratitude goes to those who have provided us direct feedback on how we are doing. Without this important feedback, it would be impossible to identify problems and prioritize solutions.

With a transformation of this magnitude, we anticipated that issues might arise. The ISC and program team are responding to emerging issues with multiple tactics including deploying Mobile Support Units (teams of experts who are regularly traveling to various departments and campuses to provide hands-on, dedicated help); special teams within the ISC to tackle the highest priority issues; and daily collaboration meetings between administrators and ISC leadership to develop solutions and escalate issues.

As we work to stabilize the system and our processes, I ask for your continued patience.

Once again, thank you for your hard work and support in making this launch a success.


Jeffrey F. Scott
Executive Vice President for Finance & Administration