The University of Washington: Facilities Services

U-PASS Powered by ORCA FAQ page3

Troubleshooting and Replacement

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Who do I contact if my new Husky Card doesn’t work for campus services?

Call, email or visit the Husky Card Account & ID Center.

My card is lost, stolen or damaged, where do I get a new one?

You must inform the Husky Card Office at once if you believe your Husky Card has been lost or stolen. The best way to report a lost or stolen Husky Card is through the Husky Card Online Office, where you can suspend activity on your Husky Card Account until the Husky Card is found or replaced. You may also contact the Husky Card Account & ID Center M-F 8am-5pm at 206-543-7222 or by email at huskycrd@u.washington.edu.

It is your responsibility to take care of your Husky Card. If your card is lost or damaged and you require a replacement, you will be charged a $20 replacement fee.

Your U-PASS powered by ORCA will be transferred electronically when your new Husky Card is printed and will be available for use 24 to 48 hours after card replacement.

If my Husky Card is lost, stolen or damaged, how will I replace my U-PASS?

Your U-PASS powered by ORCA will be transferred electronically from your old Husky Card to your new Husky Card. Your U-PASS will not be available for use until 24 to 48 hours after the issuance of the replacement card.

Who do I contact if my new U-PASS powered by ORCA does not work on the bus/train?

Contact Commuter Services if your U-PASS is not working on the bus or train. You can email Commuter Services at ucommute@uw.edu or call 206-221-3701.



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