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Annual renewal - frequently asked questions
Scroll through this list for frequently asked questions about Transportation Services’ annual renewal process. Clicking on the question will reveal the answer.
What is annual renewal?
Annual renewal is a yearly process, beginning in the spring, that allows customers to sign up to have their products for the next fiscal year delivered in June by the United States Postal Service, or picked up in person at the Transportation Services office. Every annual product issued by Transportation Services is set to expire with the fiscal year on June 30. Annual renewal is a convenient method for our customers to continue their products without service interruptions and without coming to our office and standing in line during our busiest month of the year.
How do I get to your office?
Directions to our office are available at www.uwcommute.com/move. We have free customer parking in our garage, which is the very first righthand turn on 15th Ave. NE as you head downhill past Pacific Ave NE.
Click here if you need to contact us with questions or for assistance. Please include your employee ID number so we may better assist you.
I didn’t receive an email but my friend did. Why didn’t I get it?
If you are eligible for annual renewal but did not receive an email, you may still renew at the annual renewal website.
Because of the large number of emails being sent, the invitations and renewal reminders are delivered in batches over the course of several days. Consequently, some employees will receive the emails at different times.
If you did not receive any invitation emails, you may not have a valid email address entered into Employee Self Service. You may still renew at the annual renewal website. To ensure you receive an email for next year’s annual renewal, please update your email information in Employee Self Service.
If you did not receive an email invitation and you already have a valid email address listed in Employee Self Service, you may not be eligible to participate in annual renewal. Please contact Transportation Services for more information.
Are there other ways to renew?
You can renew your products at the Transportation Services Office after June 17, 2013. Products expiring on June 30, 2013 should be renewed before July 1, 2013 to avoid service interruptions and possible parking citations.
I was ineligible for AR. How do I renew my products?
Anyone with commute products that still need to be renewed can renew them in person at the Transportation Services Office beginning June 18.
Customers who need to renew their U-PASS, PPUP, and/or SLU permit* only, as well as customers who are not typically eligible for annual renewal, such as Husky Debit customers paying for PPUP, can sign up online at the annual renewal website by clicking on the appropriate form. Please note if you get a U-PASS with your PPUP or a gratis U-PASS with your SLU permit, you must complete the U-PASS form separately.
*Only virtual SLU permits can be renewed online. If you have a VIP permit with dual lot designations that require a permit hangtag you must visit our office to renew in person on or after June 17.
Why do I have to renew my disability approval?
Disability approval is provided by Disability Services for Employees and is not determined by Transportation Services. Just like Washington State disabled parking privileges, this approval expires after five years and must be renewed. For more information about renewing your disability parking approval, please contact Disability Services at 206-685-5375.
Can I cancel my U-PASS but keep my parking products?
To make any changes to your products, you will need to visit our office in person by April 30, 2013. Once you have made changes, such as canceling your UPASS and keeping your parking products on payroll deduction, you can sign up for Annual Renewal.
Can I change my parking lot assignment?
If you want to change your parking assignment, please visit the Transportation Services office in person. Directions and office address can be found here. Please note lot assignments are based on availability at the time of purchase.
I have a new license plate for my vehicle - how do I update it?
Please contact us. To register a new vehicle, please provide the vehicle make, type (car, truck, van or SUV), year of manufacture and proof of the license plate number. You may provide proof of the license plate number by attaching a copy of the vehicle registration or a photo of the license plate in an email. You may instead send via fax to 206-543-2409 (include your EID number). Or, you may visit our office to in person with documentation. Let us know if there are any vehicles that should be removed from your record.
I have new personal contact information - how do I update it?
You may update your address, phone, email, and work location on the MyUW Employee Self Service Address website.
How do I change my product (e.g., request a different permit or a new parking lot)?
Any changes to your commuter products must be made in person at Transportation Services. Directions and office address can be found here
How do I receive my products?
We are very excited to announce an important improvement to the annual renewal process this year: all renewed permits will be mailed on June 14 to home mailing addresses as specified in Employee Self-Service on April 30, rather than distributed by payroll coordinators. Please take a moment now to confirm the home address you have listed in Employee Self-Service (http://washington.edu/ess/). If you would prefer to pick up your product in person at our office after June 17, please specify this when you renew.
If you purchase a PPUP membership, South Lake Union permit, U-PASS membership and/or rent a bike locker or access to a bike area, you will get a confirmation email that your renewal was processed successfully and available for use no later than Friday, June 18.
How can I change my delivery method?
If you’ve already renewed and would like to change your delivery method,
- Before April 30 simply login to the annual renewal website, click “Do Not Renew”, and then re-renew with the correct delivery method.
- If during the month of May, please contact Transportation Services to change your delivery method.
- If after May 31, we are unable to change your delivery method, please contact Transportation Services for further information.
How do I cancel my renewal?
If you have decided not to renew your products
- You may revisit the [annual renewal website](https://ucs.admin.washington.edu/prking/) by April 30 and choose “do not renew”.
- From May 1 to May 31 you may [contact us](contact) via email to request cancellation of your renewal; please include your name and employee ID number. Or, you may visit our office in person to request cancellation.
- After May 31 your renewal will be in production and cancellation will not be possible. If you need to cancel your renewal after May 31 and requested home mailing, please wait until your products are delivered to you and then return them to Transportation Services for cancellation. If you need to cancel your renewal after May 31 and requested in-person pickup, you may [contact us](contact) via email to request cancellation of your renewal.
I was notified that I won’t receive my products because I have outstanding payroll deductions.
As of the last pay period in May, Transportation Services was unable to make deductions from your paycheck. Any interruption in pay, such as unpaid leave, a change in department, budget, position or a one-time paper paycheck might cause a missed deduction. Your renewed products are currently being held at our office.
To receive your products, you must come to Transportation Services to make payment(s). Once your account balance is settled, we will issue your products to you. If you do not visit our office before July 1, your products will be canceled to prevent additional charges from accruing on your account. Your U-PASS will also be deactivated.
My products were pulled because I have outstanding citation fees.
This would be the case if vehicles registered on your account had outstanding citation fees as of June 12. Outstanding citations are those that have not been appealed or paid within the first 20 days from issuance.
Your renewed commute products are currently being held at our office. To obtain your products, you must come to Transportation Services to make payments. Once your account balance is settled, we will issue your products to you. If you do not visit our office before July 1, your products will be canceled to prevent charges from accruing on your account. Your U-PASS will also be deactivated.
I have not received my annual renewal products
Physical annual renewal products (SOV, Carpool, Cycle and Value Permits) were/will be mailed via USPS on June 14 unless in-person pickup was requested. If you have not received any physical product by June 24, please contact Transportation Services immediately.
Please Note Your product may have been held from distribution for other reasons, such as outstanding payroll deductions or parking citations.
Annual renewal - special topics
If you have additional questions about a specific topic, please check out our special topics pages about specific products and distribution via payroll coordinators. Clicking on a special topic will open a new page.