Fleet Accident Management

Facilities Services Lean Teams

Fleet Accident Management

Transportation Services (TS)

Problem

Customers find the accident reporting process time consuming. The current system does not capture information about repeat offenders, produces a high volume of paperwork for minor problems, and does not ensure reporting of damage to vehicles.

Goal

  • Eliminate unnecessary reports
  • Reduce repeat offenders by 50%
  • Streamline the process, reducing number of steps in the reporting process by 30%
  • Reduce reporting process paperwork by 50%
  • Identify internal reporting standard operating procedures, re-evaluate damage thresholds

Team Launched:

May 2012

Leader

Members

Ron Kahler (TS)
Louis Ekler (TS)
Dan Alter (TS)
Carina Williams (TS)
Clarence Geyen (Facilities Maintenance & Construction)
Felicia Carnes (UW Risk)
Irene Hrab (UW Central Human Resources)
Gary Bangs (EH&S)
Randy West (UWPD)
William Beauchere (Housing & Food Services)

Results

  • Two accident reports streamlined into one consolidated, standardized report; anticipated to result in a 40% reduction in paperwork
  • Developed reporting framework and tools to identify and retrain repeat offenders; a component of this is development of a UW-wide accident review committee
  • Developed and implemented improved driver training practices, including completion of behind-the-wheel training of 170 University affiliates for driving full-size University passenger vans