Surplus Material Processing

Facilities Services Lean Teams

Surplus Material Processing

Finance & Business Services (FABS)

Problem

Currently, the Surplus system documentation does not always appropriately reflect material status; mismatches occur between documented status and actual status of the material. As a result, materials are being placed on the sales floor that have not been received in the Wheels database, which creates a negative impact on customers because there is a delay in processing their sale.

Goal

  • Actual items match 100%
  • Reduce test item turnaround to 7 business days
  • Reduce non-matches by 75%
  • Daily updates to surplus website

Team Launched:

June 2012

Members

Teresa Seyfried (FABS)
Mike Anderson (FABS)
Jeanel Cassidy (FABS)
Eric Wahl (FABS)
Cedar Smith (FABS)
Michael Bryce (FABS)
Mike Morris (FABS)
John Hubbs (FABS)
Eric Himes (FABS)

Results

  • Significant progress on 5S to improve test area, targeted to significantly reduce test item turnaround time
  • Web site improvements are underway
  • Developing measurement system to improve performance tracking and continuous improvement