UW Tower Signage Process

Facilities Services Lean Teams

UW Tower Signage Process

Campus Engineering & Operations (CEO)

Problem

Customers in the UW Tower who need signs made and installed experience problems with predictability and length of turnaround times, and with proofing and sizing errors. Pricing is sometimes confusing for customers and makes costs unpredictable.

Goal

  • Reduce turnaround times by 50%
  • Eliminate rework
  • Establish clear and consistent pricing

Team Launched:

February 2013

Leader

Members

Troy Swanson (CEO)
Rachael Frost (CEO)
Michael Norton (CEO)
Richard La Peer (Facilities Maintenance & Construction)
Kim Martian (Facilities Maintenance & Construction)
Connie Bartlett (UW Advancement)
Michael Tinker (UW Educational Outreach)