Bicycle Lockers

Department: 
Transportation Services (TS)
Problem: 

Issuance of our bicycle lockers is administratively burdensome. Customers can wait months or even years to get access, either because of long waiting lists or because it takes a long time to offer them a space when it becomes available.

Goal: 

90-Day Goals

  • 100% of “On Hold” lockers will be leased, marketed, or in maintenance
  • No customers waiting for a locker in a bank that has availability

Long-term Goals

  • 100% of lockers will be a) leased b) in offer process c) undergoing maintenance d) actively marketed within 5 business days of lease cancellation
  • General maintenance shall be performed at least once per year in the fall
  • Renew 90% of leases prior to expiration
  • After annual renewal period, no lockers will be in hold status for more than 14 days
Launch Date: 
January 2013
Leader: 
Celeste Gilman
Leader Email: 
cgilman@uw.edu
Sponsor: 
Josh Kavanagh
Members: 

Celeste Gilman (TS)
David Amiton (TS)
Alicia Halberg (TS)
Steven Harris (TS)
Christopher Browder (TS)
Will Husman (TS)
Stephanie Parkins (TS)
David Bomengen (Facilities Maintenance & Construction)
Renee Barton (Health Sciences Pediatrics)
Matthew Weatherford (Center for Studies in Demography and Ecology)

Team Photo: 
Lean/TS/bike/bikepark.jpg
Left Image: 
Lean/TS/bike/bikepark2.jpg
Right Image: 
Lean/TS/bike/bikepark3.jpg
Results: 

Within 90 days:

  • 80% of “on hold” lockers leased, marketed, or in maintenance (100% within 120)
  • No customers waiting for a locker in a bank that has availability
  • Wait list reduced by 47%