User Guide

Search and View Work Orders

Searching

Looking up a request can be done a number of different ways in FS‑WORKS. From the welcome screen, click on the Edit Open Request/View Any Request button to begin.

Searching via TN Number

You can quickly look at an individual request by searching for Tracking Number. Enter the number then press the Find button.

Searching via Work Order Number

After a request is processed in Facilities Services, a Work Order number is assigned. This number is referred to in the automatic email sent to you. To search using this number, enter it in the Work Req# field and press Find.

Other Useful Searches

Searches can be done on individual fields or enter a combination of fields to refine the search.

• Requestor: By default this is automatically entered with UWNETID, but if you know the UWNETID of another Requestor, you may enter it here to search.
• Your Ref. No: This is a unique number that you enter in the new request.
• Request Date: If you enter many requests, entering a date range can narrow the results.
• Bldg Name or FacNum
• Charge To: Seach by the Budget Number entered.
• PCA Codes: Seach by the PCA codes entered.

Sorting Search Results: Work Order Lists

Often your search will bring up a list of Work Orders. You may re-sort this Search List by Column. Click on the Column Title. The first click will re-sort the column, by newest to oldest. A second click on the same column will reverse the order of sort.

Saving Work Order Lists in Excel Format

Besides sorting the list by column, it may also be saved as an Excel spreadsheet. Press on the Excel file button and select open or save as excel file.

Searching by Work Order Number

After a request has been accepted by Facilities Services, a Work Order number is generated and shops are assigned to do the work. You can track the progress of your work order by clicking the “Show Work Status” button.

• Work Order #: Work Order Number.
• Work Status: This field will show the current Work Order Status.
• Resp Party: Responsible Party. The Facilities Services Person responsible for your Work Order. Contact information is listed.
• Estimate: If an estimate of the work has been requested, an estimate amount will display in this field.
• Show WR Status Button: Pressing this button will open a window showing details and history of the Work Request.

Work Order History (Show WR Status Button Details)

• Work Status: Defines the status for the overall Work Request. For explanation, hover mouse over field.
• Date: of Status change.
• Category: Type of Work Request.
• Category Description: Describes what Type of Work Request.
• Phase: Defines the Phase (Shop/Crew) number.
• Phase Status: Defines what stage the shop’s work is in. For explanation, hover mouse over field.
• Shop: Defines the shop assigned to the Work Request.
• Description: Description of the phase.
• Contract Amount: If the Work Request requires a contract, the dollar amount appears in this field.
• Cumulative Cost: If the Work Request has been charged as a time and material job, the current costs will appear in this field.