FAQ

What is going on with my FS‑WORKS request?

Who do I call to find out more information about my job?

Every work order has a person who is responsible for its completion. Use FS‑WORKS to search for your request. When your request appears look near the bottom of the request

Automatic Emails

After I submit a request, I receive Ariba emails that say “fully approved”. What does this mean and is there a way I can not get this message?

If routing approval is setup for FS-WORK requests, Ariba sends email to notify approvers that a request needs to be reviewed for approval. If no ASTRA authorization is setup, Ariba checks the request and sends an email to the requester that your request is “fully approved”. The request is then sent on to Facilities Services to begin work. These emails can be turned off by changing your preferences in Ariba

I use Pine to read my emails. When I get emails from Ariba, they are difficult to read. How can I fix this?

Pine, you can setup Ariba to send you an email in Text-Only format. This format should let you read more information in Ariba emails. To change this, go to the preferences in Ariba

What do the initials TN stand for in the emails?

TN stands for “Tracking Number”. This is the number you receive after you submit a new customer request in FS‑WORKS.

What is the Work Order number referenced in the email I get from Facilities Services?

The Work Order number is generated once Facilities Services accepts and assigns a shop to begin work on the request. This number can be used for a variety of things, to track the stages the work goes through, such as “05-OPEN” or “65-WIP (work in progress) and Facilities Services Shops can use this number to schedule the work.

Why am I not receiving confirming emails about my Facilities Work Order?

When Facilities Services accepts your request, an automatic email is sent to your UWnetID email address. If you have not been receiving these confirmations, go to MyUW and under the email section, check to make sure that you are forwarding from your UWnetID account to the email account you normally use.

Accessing FS‑WORKS

When I enter my UWNetID the system tells me that I am not authorized?

FS‑WORKS updates UWNetID authentication information on a regular basis. Anyone who is a current Student, Faculty or Staff member is eligible to enter requests in FS‑WORKS based only on their UWnetID. If you are new to the University of Washington, we might not have received the updated information, which can take a few days. You may be receiving this error message because your Campus directory listing is “not listed”. To change this, go to MyUW and check that your Campus address is showing as listed.

Searching for Requests

How can I find and sort my requests by date?

To find request within a date range, enter a beginning and an end date in the “Request Date” fields. Enter the dates using the MM/DD/YYYY format. Press the “Find” button to initiate the Search. If there is more than one request, another pop up will come up showing the requests in a list. The Work Order Search Results list is initially sorted from oldest to newest work order. The list can be re-sorted by clicking on the title of a column header. To reverse the request date sort order to show the newest work orders first, click the Request Date column twice.

FS‑WORKS Webpage Errors

When I try to submit a request I get a “remote scripting” error?

Check your IE Browser Settings. Use the following browser settings to insure your request gets submitted.

1. Under Tools menu; Internet Options; Security Tab; click “Custom Level” button.
2. In the Security Settings window pop up, under the Reset Custom Settings drop down field, select “medium low”.
3. Press the “Reset” button and say “yes” to change security settings for this Zone.
4. Click Ok on the Security Settings window and Ok on the Internet Options window to complete the change.

When I press the “Submit” button, nothing happens. What can I do?

If your request is not submitting, you won’t get a TN (Tracking Number.) Internet Explorer Settings sometimes keep an older version of a webpage which prevents the request from being submitted properly. The IE settings can be adjusted to prevent this.

1. Under the Tools menu; Internet Options; press the “Settings” button under the Temporary Internet Files section.
2. In the Settings window, under “Check for newer versions of stored pages:” make sure that “Every visit to page” is selected.
3. Press Ok on the Settings window.
4. In “Internet Options” have the “Days to keep pages in history” set to no more than “20”. Press Ok to save these settings.