Emergency Management

Customer Service Survey

Thank you for volunteering to improve our website. You may remain anonymous; however, if you chose to identify yourself, you will be entered to win a free home disaster preparedness kit. Its our way of saying "THANK YOU". This survey contains 4 general questions about the service you received from UWEM. The remaining 11 questions relate to the usefulness of the UWEM website and its content. We value your input to guide our continuous website changes!

  1. UWEM staff communicate effectively with me as a customer
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    Not Applicable

  2. In my recent experience, I found UWEM staff to be courteous, competent and professional
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    Not Applicable

  3. UWEM comes up with solutions to address my project and meet my needs
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    Not Applicable

  4. UWEM employees' delivery of services is professional and of high quality
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    Not Applicable

  5. What type of information brought you to the UWEM website (mark all that apply)?
    General disaster preparedness information
    Specific preparedness and response information
    Real-time disaster event update(s)
    Disaster plans, templates and/or phone numbers
    Grant and funding information
    Other  

  6. How often do you access the UWEM website?
    This is my first time
    1-4 times a week
    1-4 a month
    Rarely
    I was bored and just wanted to see what your site had to offer
    More than 5 times a week

  7. How useful was the information that you found on the UWEM website?
    Very useful
    Somewhat useful
    Neutral
    Not useful at all
    N/A

  8. How would you describe yourself as a visitor to our website?
    Internal UW customer (student)
    Internal UW customer (faculty/staff)
    Other higher-education (college/university) representative
    Parent/Alumni
    Member of the general public (None of the Above)

  9. How easy was the information to find on our website?
    Very easy to find
    Somewhat easy to find (it took me a few more clicks)
    Neutral (I eventually found what I was looking for)
    Somewhat difficult
    Very difficult. I just gave up!
    N/A (I really was not looking for anything specific)

  10. Did the UW Emergency Management website have sufficient linkages to other outside sources of information (Weather Service, FEMA, Red Cross, etc..)?
    YES, more than adequate
    YES, but it could include others
    NO, I had to go searching elsewhere
    I did not use the OEM website to find outside links

  11. How likely are you to return to our UWEM webpage for information?
    Very likely
    Somewhat likely
    Not likely
    Depends on the kind of mood i am in!

  12. What type of NEW information should we include in future website updates?

  13. Which of the following proposed new UWEM website features would you be interested in (check all that apply)?
    Links to other current, real-world disasters
    Live/interactive videos and emergency tutorials
    Monthly disaster/emergency training and exercise activities
    Emergency and homeland security grant and funding alerts
    Disaster response volunteer sign-up rosters

  14. Are there any other disaster/emergency websites that are similar to the UWEM website that you like? If so list them here:

  15. Please provide us with a current email address (optional) below to be entered into our FREE DISASTER KIT give-away:
Thanks again for taking the time to give us your opinion!

UW Emergency Management