Later sections of these training materials provide options for delivering presentations that will help staff and administrators provide accessible student services. The Presentations section also contains case studies, evaluation instruments, and overhead templates to use in presentations. Once you select a presentation topic, consider incorporating some of the following suggestions to make your presentation more effective.
"The mind is a wonderful thing. It starts working the minute you're born and never stops working until you get up to speak in public." (Unknown source)
The quality of your presentation is directly related to the quality of your preparation. Rarely will you have difficulties in your presentation as a result of being "overprepared."
- Determine the characteristics of your audience. Find out about the climate of the service unit, organizational structure, and experiences in designing an accessible service and in using disabled student services. Adapt the presentation content, case studies, and discussion questions to their needs and interests.
- If you are responsible for promotion of your presentation, create an accurate but inviting description. Emphasize the relevance of the content to the audience.
- Include a statement in promotional materials on how participants with disabilities can obtain disability-related accommodations for the presentation. This statement will provide an example that may be adapted for participant use in their own publications.
- Believe in the importance of your message.
- Visualize yourself giving a great speech.
- Organize your material in a way that is most comfortable to you by using a script, outline, notes, or 3 x 5 cards. Number them.
- Proofread all printed materials.
- Practice, practice, practice by yourself and/or with someone. During practice sessions, you can work out the bugs and add polish to your presentation. (Note: A rehearsal will usually run about 20% shorter than a live presentation; adjust your content accordingly.)
- As participants enter, consider providing them with 3 x 5 cards and asking them to write at least one question they have about the topic of the presentation. Read the cards silently as people settle in. Address the questions throughout the presentation and/or at the closing.
- Have a backup plan for delivering the presentation if all of your audiovisual materials become "unavailable." Do not rely on technology to work.
- Test all audiovisual equipment. Practice using PowerPoint™ and other visual displays. If you are using a video, make sure it is set to the correct beginning point and at the appropriate volume.
- Check the lighting. If you need to adjust it during your presentation, practice the adjustments before you begin. Consider showing someone else how to make the adjustments for you.
- Have a glass of water available for yourself.
- Think about questions that might be asked, and rehearse brief, clear answers to each.
- Memorize the first few minutes of your presentation.
- Review your main points.
- Dress for success.
Create a comfortable learning environment
"The worst human fears are speaking in front of a group of people, dying, and speaking and dying in front of a group of people." (Unknown source)
- It is important to create a learning environment that is comfortable and welcoming.
- Arrive early and get a feel for the room, including its temperature, size, and overall setup. Rearrange furniture as needed.
- Warmly welcome participants, use eye contact and a welcoming posture, and thank participants for coming.
- For smaller groups, ask them to introduce themselves and indicate what they hope to learn. For larger groups, poll the audience, asking them to respond to questions related to your topic. For example, ask the audience, "How many of you have had a student with a disability in your service area?" and then ask one individual to elaborate.
- Clearly identify the objectives at the beginning of the session.
- Create a safe and nonthreatening environment where participants are not afraid to ask questions. Encourage them to share experiences and ask questions of you or other participants.
- Emphasize that everyone can contribute to the learning process.
- Keep to the time schedule, but show that you value participant input by not rushing.
- Frame questions so that they are easy to understand.
- Do not criticize or allow audience members to criticize other participants.
- Maintain confidentiality and ask the audience to respect the privacy of other participants.
Manage your anxiety
"There are two kinds of public speakers-those who admit to their nervousness and liars." (Mark Twain)
Nervousness before a talk or workshop is healthy. It shows that your presentation is important to you and that you care about doing well. The best performers are nervous prior to stepping on stage. Below are suggestions for assuring that anxiety does not have a negative impact on your presentation.
- Use nervousness to your advantage—channel it into dynamic energy about the topic.
- Remind yourself that you and the audience have the same goal and, therefore, they want you to succeed as much as you do.
- Speak about what you know. Keeping your presentation within the realm of your knowledge and experience will build confidence and minimize nervousness.
- Focus on delivering your message, not on how you feel.
- Smile. Be relaxed, poised, and at ease on the outside, regardless of how you feel internally. Acting relaxed can help make you relaxed.
- Keep presenting! Your anxieties decrease the more presentations you give.
Create a strong beginning
"The greatest talent is meaningless without one other vital component: passion." (Selwyn Lager)
Most audiences give you only 30-60 seconds to convince them they want to listen to you. Keep your opening simple and exciting.
- Consider using a short icebreaker activity.
- A tasteful, humorous commentary can be effective if related to the topic.
- Explain the purpose of your presentation in one sentence that is free of professional jargon and emphasizes what participants will gain.
- Start off with a natural pace—not too fast and not too slow—to establish a strong, positive image. Make a strong ending statement that reinforces the objectives of the presentation.
Incorporate universal design principles
"I have the simplest tastes. I am always satisfied with the best." (Oscar Wilde)
Model accessible teaching methods that your participants can use. Incorporate universal design principles to address the needs of participants with a wide range of knowledge, abilities, disabilities, interests, and learning styles. Examples are listed below.
- Use large fonts. Make available copies of slides and other visuals.
- Be prepared to provide computer disk, web page, audiocassette, and large-print copies of slides and other visuals.
- Show captioned videotapes. If not available, provide a transcription of the content upon request.
- Arrange for a sign language interpreter if requested by a participant.
- Keep the environment barrier-free.
- Use a clear, audible voice. Use a microphone as needed. Face the audience at all times.
- Make sure the room is well lit.
- Use multimedia, such as videos, overhead transparencies, visual aids, props, and handouts, in your presentation.
- Demonstrate how to speak the content of overhead transparencies, PowerPoint™ slides, and other visuals. For example, verbally describe graphs.
Create a dynamic presentation
"It is the supreme art of the teacher to awaken joy in creative expression and knowledge." (Albert Einstein)
If your audience enjoys and remembers your information, it is because you presented it in a dynamic or compelling manner.
- Talk to your audience, not at them.
- Project enthusiasm for the topic without preaching. The majority of communication is nonverbal, so how you look and sound are vital.
- Present your material in a well-organized manner, yet be flexible to adjust to your audience. Let participants know if you wish to field questions during or after your presentation.
- Speak to the knowledge level of your audience. Define all terms they might not be familiar with.
- Choose your major points carefully and illustrate them with examples or stories.
- Incorporate real-life experiences into your presentation. Recruit students with disabilities to share their experiences. Ask audience members to share experiences, and use these examples to illustrate key points.
- Role-play interactions between students and professors.
- Use natural gestures and voice inflection to add interest to your presentation.
- Address different learning styles by incorporating a variety of instructional methods that use a variety of senses (e.g., visual, auditory, kinesthetic).
- Repeat questions participants pose to ensure that the entire audience understands them.
- Redirect discussion that wanders from the topic at hand.
- Postpone questions related to resolving individual/specific problems to private discussions later. Do not get locked into an extended dialogue with one person; move on to questions from other participants, and offer more time to talk after the presentation.
- If people ask questions that you cannot answer, say that you will locate the answer and get back to them (and then do!), suggest appropriate resources that will provide the answer, or ask for suggestions from members of the audience.
- Give demonstrations.
- Never apologize for your credentials or your material.
- Tailor your topic to audience interests.
- Never read your presentation.
- Talk clearly and in well-modulated tones. Avoid speaking too rapidly, softly, or loudly. Make sure that the ends of your sentences don't "drop off."
- Maintain eye contact. It conveys confidence, openness, honesty, and interest. It also lets you know how the audience is responding to your presentation. In large groups, mentally divide up the room into sections, and then make eye contact with different people in each section on a rotational basis.
- Use hand gestures naturally, gracefully, and to emphasize points. When not gesturing, let your hands drop to your sides naturally. Keep them out of pockets, off your hips, or behind your back. Avoid fiddling with clothes, hair, or presentation materials.
- Maintain good posture, but do not be rigid.
- Occasionally move from one spot to another, stop, and then continue to speak. Don't pace.
- Remember that adult learners
- have a wealth of experience;
- are goal oriented and appreciate outcomes more than process;
- have set habits, strong tastes, and little time to waste;
- have strong feelings about learning situations;
- are impatient in the pursuit of objectives and appreciate getting to the point;
- find little use for isolated facts and prefer application of information; and
- have multiple responsibilities, all of which draw upon their time and energy.
Make your presentation interactive
"It is better to ask some questions than to know all the answers." (James Thurber)
Avoid simply lecturing to your audience. Engage your audience in active discussion.
- Consider giving a short presentation that allows plenty of time for interaction, keeping in mind that adult learners tend not to like lectures.
- Discuss specific situations that attendees have encountered.
- Encourage interactions between audience members.
- Present an accommodation challenge and ask audience members how they would address the issue.
- Respectfully reflect back to people what you observe to be their attitudes, rationalizations, and habitual ways of thinking and acting.
- Allow plenty of time for questions. Address all questions within your presentation, or direct participants to appropriate resources.
- Listen attentively before responding to questions.
- Demonstrate or provide hands-on experiences with assistive technology.
- Give useful or entertaining prizes for responses from the audience, or have a drawing for a prize (e.g., a video).
- If your audience is small, ask members to identify themselves and their experiences/interests related to the topic.
- Involve the audience in a learning activity. People remember more of what you teach them if they are able to learn it via an activity.
- Actively involve your audience throughout your session.
- Ask how they have worked with students with specific disabilities. Ask questions like "Has anyone done this? How did it work for you?"
- Stimulate group interaction and problem solving.
- Develop a discussion to help participants integrate themes and key points.
Include a group activity
"Real prosperity can only come when everybody prospers." (Anna Eleanor Roosevelt)
Include a short activity that makes an important point and encourages participation and discussion. Here's one to try. Announce that you're going to have a five-minute activity, and then ask your participants to choose someone sitting near to them to share with each other two things:
- one thing you are very good at
- one thing you are not very good at
Write and read aloud the instructions on an overhead projector, PowerPoint™ slide, or flip chart. Give them 3-4 minutes (there will be a lot of laughter and lighthearted talk), and then say you're not really interested in what they do well; ask people to share things that their partner does not do well. (This usually ends up humorous-they enjoy telling things like he can't do math, he hates public speaking, she's not good at fixing things around the house.)
After the fun, make the point that "You have experienced, in a small way, what a person with an obvious disability experiences all the time-that people notice FIRST something they are not particularly good at (e.g., walking, seeing, hearing) and don't take the time to learn their strengths. A disability may impact 10% of his day/life, yet it is considered his defining characteristic by others. We need to pay attention to what everyone, including those with disabilities, CAN do, rather than accentuating what they can't do." To emphasize the point, ask them to reflect on how they felt when you said you weren't really interested in what they do well.
The benefits of this activity include that it is short, fun, and effective. It addresses the issue of attitudes yet does not have some of the negative elements of traditional simulations that leave people feeling like having a disability is impossible to deal with. This activity is also good to use when talking about internal and external barriers to success for students with disabilities, which can include lack of self-advocacy skills (internal barrier) and negative attitudes / low expectations on the part of individuals with whom they interact (external barrier).
For guidance on simulation activites consult Disability-related Simulations: If, When, and How to Use Them in The Review of Disability Studies: An International Journal (Burgstahler & Doe, 2004).
Incorporate case studies
"Adults remember 90% of what they say as they do a thing, 70% of what they say or write, 50% of what they hear and see, 30% of what they see, 20% of what they hear, and 10% of what they read." (Unknown source)
Have participants discuss case studies in small groups. In the Presentations section of this notebook are examples of case studies that can be used in your presentation. They are all based on real experiences at postsecondary institutions. Each case study is formatted as a handout that can be duplicated for small-group discussion. On the back of each activity sheet is the full case description, including the solution actually employed. This version can be used for your information only or distributed to the group after the initial brainstorming has occurred. Participants can compare their ideas with the resolution in the actual case. Using this format, consider creating case studies based on experiences on your campus.
Address key points
"Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your own personality. Be active, be energetic, be enthusiastic and faithful, and you will accomplish your object. Nothing great was ever achieved without enthusiasm." (Ralph Waldo Emerson)
Be sure that your presentation covers the most important content for your audience.
- Explain the legal requirements regarding accommodating students with disabilities in clear, simple terms. Make it clear that legislation, such as the ADA, provides broad statements about accessibility but that our judicial system ultimately decides what is legal or illegal in a specific situation.
- Explain the rights and responsibilities of students with disabilities, faculty, and the disabled student services office.
- Describe specific situations that have occurred on your campus, including what was successful and situations that could be improved and how.
- Demonstrate low-tech and high-tech accommodations. Discuss and/or demonstrate adaptive computer technology.
- Give examples of accommodations that are useful to students with disabilities can benefit all learners.
- Provide information on campus-specific resources and procedures (e.g., a presentation outline).
- Define terms your audience may not be familiar with.
Provide resources for participants to keep
"The philosophers have only interpreted the world in various ways; the point, however, is to change it." (Karl Marx)
Make sure that you provide your audience with information they can follow up on after your presentation.
- Provide written materials of key content for future reference.
- Provide contact information and invite participants to contact you with questions after the presentation. Distribute business cards.
- For further exploration, refer participants to The Student Services Conference Room at www.washington.edu/doit/Conf.
Conclude with a strong ending
"The greatest good you can do for another is not just to share your riches but to reveal to him his own." (Benjamin Disraeli)
The most important and remembered words you speak are the last ones.
- Summarize key points.
- Consider concluding with examples that show the importance of providing educational opportunities for students with disabilities, perhaps of a student with a disability at your campus who worked well with the disability services office and other campus units, received the accommodations he needed, graduated with a degree, and went on to succeed in employment.
- Empower your audience to use information you presented to improve access for and education of all students with disabilities.
Improve each presentation
"What I hear, I forget; what I see, I remember; but what I do, I understand." (Confucius, 451 BC)
Take steps to gain feedback about your presentation that will lead to improvements.
- Practice your presentation with colleagues or friends, and ask for their feedback.
- Videotape your presentation for self-analysis.
- Evaluate your presentation through an anonymous written survey.
- Two examples of evaluation instruments are included on the following pages. Incorporate improvements into subsequent presentations.
"When you can do the common things in life in an uncommon way, you will command the attention of the world." (George Washington Carver)
In summary, to give effective presentations in which the participants gain needed information in a dynamic way, make sure to:
- prepare well in advance
- incorporate universal design principles
- facilitate interaction, sharing of experiences, and creative problem solving within the session
- promote a welcome and nonjudgmental learning environment