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Login Problems
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Login Requires
Cookies
Your Web browser must be configured to accept
cookies to use the "weblogin" service.
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Weblogin
says "Login
failed. Please re-enter"
The "weblogin" service says "Login failed" when the
UW NetID and password did not match as entered. Make
sure you enter your UW
NetID using all lowercase characters,
and
do not enter your full UW email address. Your UW NetID is the
part of your UW email address to the left of the @ symbol (e.g. "myuwnetid" is
the UW NetID in the email address myuwnetid@u.washington.edu).
Also, make sure your Caps Lock key is off and your Num Lock
key is on
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"I keep
getting sent to Ask Jeeves instead of the login page!"
(Windows)
An 3rd-party add-on called CommonName causes this problem when
using Internet Explorer on Windows. Use the Add/Remove control
panel to uninstall the CommonName application and the problem
should go away.
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"My
roommate is logged in automatically!!"
If you try to log in to MyUW or some other personalized UW Web
site and your roommate or someone with whom you share a computer
is logged in automatically, he or she may not have remembered
to log out or may not know how to log out completely. Please
log out for them and then try to log
in again. If that doesn't help, check your computer for software
that is known to interfere with the logout process. A list of
applications that are known to prevent logout and to keep people
logged in is included in the logout problems
section below. Contact
UW Technology if you need further assistance.
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Non-Supported
Web Browsers
The "weblogin" service is known to work with Internet
Explorer and Netscape Navigator. Other Web browsers may not
be compatible or may not be supported at all. WebTV does not
work with the "weblogin" service.
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Login Problems
With SecurID
Sometimes when you log in to the "weblogin" service
using SecurID, you are immediately asked to log in again even
though it doesn't say "login failed". There is no
known solution to this currently other than to wait for the
next pseudo-random number to be displayed by SecurID and then
log in again.
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Problems
Uploading Files During Login
The "weblogin" service cannot simultaneously help
you log in and upload a file at the same time. It is a limitation
that must be worked around by logging in to the Web site before
trying to upload any files.
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Expecting
Login Page, Got Error Message
Login problems have been reported for Internet Explorer 5.0
and 5.5 on Windows, where instead of displaying the expected
login page the "weblogin" service displays an error
message. If this matches your situation, please review
this FAQ for a possible solution. Otherwise, contact
UW Technology and their Client Services staff will help you investigate
the problem.
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Browsing Problems
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Shortened
Domain Names
The "weblogin" service is sensitive to shortened domain
names. When you open a Web site that uses the "weblogin"
service make sure to specify a full unabbreviated domain name.
For example, use depts.washington.edu rather than shortening
it to depts.
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BACK Button
Problems
Many Web browsers have problems backing up over the "weblogin"
service to earlier Web pages. Sometimes you can get around this
by clicking the BACK button an extra time or two. If that doesn't
help, use your browser's Go menu or History button or click
and hold the BACK button to choose where you want to go from
your current browsing history. (Note: This problem is less common
with newer versions of most Web browsers. Consider upgrading
your Web browser if you frequently encounter this problem.)
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Opening/Bookmarking
the "weblogin" Service
You cannot go to the "weblogin" service directly.
Doing so results in an error message. Instead, use the "weblogin"
service indirectly, by opening the actual Web site you want
to use as described in how to log in.
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Logout Problems
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"My roommate
and I can't log out of MyUW!!"
If you and your roommate share a computer, and you find that
either of you cannot log out of MyUW
or other personalized UW Web sites, it is likely that another
application on your computer is interfering with your ability
to log out. Review the bullets below for some of the known applications
that cause this problem. Contact
UW Technology if you need assistance.
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Problems
Resulting From Kazaa and Morpheus (Windows)
Kazaa and Morpheus, popular peer-to-peer file sharing applications
for Windows, are known to interfere with Internet Explorer's
handling of "cookies". Therefore, they interfere with
your ability to log out. UW Technology does not support these applications.
You might have to uninstall them to log out. Otherwise, you
might have to restart your computer to log out.
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Problems
Resulting From Gator, WeatherBug, and Yahoo Messenger (Windows)
Gator, WeatherBug, and OfferCompanion as well as Yahoo Messenger
are highly suspected of interfering with your ability to log
out. UW Technology does not support these applications. You might
have to uninstall them to log out. Otherwise, you might have
to restart your computer to log out.
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Problems
Resulting From Outlook Express and Entourage (Mac)
Outlook Express and Entourage on Macintosh interact very closely
with Internet Explorer. If they are left running, they prevent
you from logging out even if you quit Internet Explorer. If
you use either application to read email, always remember to
Quit it in addition to quitting Internet Explorer.
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