FAQs

Is my subscription for one course or all the courses?

Your subscription makes all courses available to you from your enrollment date through December 31, 2009

Is it possible to "share" access among multiple users?

Currently, we do not offer a shared account for group/departmental use.

Our vision for the online training is for personalization, and individuals interested in viewing the training as ongoing development and learning. An individual can set learning goals, a course development path, and personalize their account to better sustain their learning needs and interests.

My work area can be distracting when I'm taking a course, do you have any recommendations?

Feel free to call our office at 206-685-2763 or e-mail training@u.washington.edu to schedule our training room for individual or group use.

Who do I contact with questions I might have?

For technical inquiries, please contact ElementK Technical Support at 1-800-250-5013 (7 AM - 8 PM, Monday through Friday EST)

You may also chat live 24/7 with an ElementK Support Rep at http://elementk.com/htm/studentsupport.asp

For registration or billing inquiries, please contact our office at 206-685-2763 9 AM - 4 PM, Monday through Friday or by email at training@u.washington.edu.

Will I need any plug-ins?

Yes, you will need Adobe Shockwave and Adobe Flash. The auto-detect feature will prompt you to download these if they are not currently on your PC.

What are the system/hardware requirements to take online training?

Minimum Recommendations
The following hardware/software specifications are required in order to be able to participate in online learning.

PC Requirements
Feature	Minimum *
Processor	Pentium III 500 MHz or better; or Macintosh PowerPC
Operating Systems	Microsoft Windows 2000 Microsoft Windows NT 4.0 Microsoft Windows XP Home Edition Microsoft Windows XP Professional Microsoft Windows Vista Macintosh OS 10.3 Macintosh OS 10.4 Macintosh OS 10.5
RAM	At least 128 MB of RAM
Supported Browsers *	Microsoft Internet Explorer 6.x Microsoft Internet Explorer 7 Firefox 2.0 Safari 2.x and above
Internet Conection	56K or higher (broadband recommended)
Screen Resolution	800 x 600 @ 256 colors or higher display resolution
Additional Peripherals	Sound card with headset or speakers

* Note:

These are the minimum requirements. We recommend that you use the latest Web browsers (no beta version or modified browser versions), and use a faster processor to access Element K more efficiently.
The browser version you're running must support 128-bit encryption or secured pages will not display correctly.

The following minimum plug-in versions may be required to access certain courses and areas of the site. If your version precedes or differs from those listed, you may be prompted to download a new version.

Supported Application/Plug-in versions:

Adobe Acrobat Reader 7.0 or higher
Apple QuickTime 5.0 or higher
Adobe Flash Player 8.0.22
Adobe Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher

Browser Settings
Browser Settings must be set to the following:

Enable:	Run ActiveX® controls and plugin Cookies Active scripting Scripting of Java applet
Security Settings:	Internet Explorer - Set to Medium