- Note 1: UW Technology Does Not Support Microsoft Entourage
- UW Technology does not provide support for Entourage. This page is provided to help Entourage users properly configure Entourage for use at the UW. We cannot help with any features beyond basic configuration for use with our IMAP environment. We do not test, recommend, or use Entourage's calendaring, notes, group folders, filtering rules, or any other features beyond basic IMAP setup.
- Note 2: If You Are Also Using an Exchange Server
- You may be using Entourage in an environment that includes a connection to an Exchange server. If you are using Entourage 2004 in this environment, you should not set up UW Internet Mail on your own. Please consult with your departmental computer support staff for help configuring Entourage 2004.
- Note 3: Versions of Entourage prior to Office 2004
- Versions prior to Entourage 2004 (including Office.X) require a slightly different configuration. When configuring the SMTP settings, (step 5N) lease pay special attention to the note about that difference.
- Note 4: Apply the Latest Service Pack
- UW Technology strongly recommends you apply the latest updates to Office 2004 before using Entourage 2004 as an IMAP client. The latest updates include important patches that enable proper behavior of Microsoft Entourage with UW email servers and directory servers. Please see Microsoft's Mactopia Downloads page for details on obtaining the latest service pack.
Summary: Microsoft Entourage 2004 is a personal information manager, group calendar, and email program that is included with Microsoft Office 2004 for Mac. It can be used for a wide range of functions, including IMAP-based Internet email. This page explains how to properly configure Entourage 2004 for use as an email client with UW IMAP servers.
Included on this page:
If you are experienced configuring Web and email client software, just use the values in the Values Summary box below.
|Use These Values to Configure Entourage
|When Entourage asks you for the:||It is looking for the:||You Enter:||
|Email address||Your "@u." email email@example.com*||
|Incoming server||UW IMAP Server||your_uwnetid.deskmail.washington.edu*||
Encryption is required
|User name||your mail account||your_uwnetid||
|Root folder path
||IMAP directory path||
|Outgoing mail server
||UW SMTP server||
Encryption and authentication are required
|LDAP settings, Server name
||UW LDAP server||directory.washington.edu||
|LDAP settings, Search Base||LDAP search root||o=University of Washington, c=US||
* Where "your_uwnetid" is replaced by your actual UW NetID.
**If you are using an Internet Service Provider (ISP) OTHER than the UW then you may wish to use the SMTP server configuration provided by your ISP.
Account setup is done. Now, continue on to configure Entourage to behave properly with IMAP.
Note: This step is very important. By default, Entourage will periodically check for new mail This is not necessary in an IMAP environment, where the mail server will notify a desktop mail client as soon as a new message enters the INBOX. Checking for new mail places unnecessary load on our mail servers, which slows mail down for everyone.
Entourage in IMAP configuration can be configured either
to mark messages as deleted or to move them to a "Deleted
Items" folder when you delete the message. This is configured
from the "Advanced" tab of the "Edit Account" window:
Either way you choose to delete messages, we recommend that you purge them or empty the folder they're moved to when you quit Entourage. This will prevent build-up of deleted messages, which can often consume more disk space than expected.
If you only ever use Entourage, you may safely ignore this section. If you want to maintain maximum compatibility between Entourage and Pine or WebPine, however, you will need to change the locations of Entourage's "Special Folders":
Unlike Mozilla Thunderbird, Entourage will not find your recipient automatically after you enter the name (can be partial) in the To: line in the new mail message composer window. You have to trigger search by presing the "Check Names" icon on the tool bar of the new mail message window.
A common occurence for people doing their own configuration is to identify the incoming mail server as a POP server rather than IMAP. The first time they connect to their UW Email their Inbox disappears when viewed from an IMAP client.
This mysterious event occurs because the Entourage default settings for POP mail include the option to remove the messages from the server and put them in a folder on your local computer. To get those messages back to UW Email, perform the following steps:
If you have saved your email account password as part of the configuration of Microsoft Entourage, then you will need to change that stored password to match your mail account password whenever you change the password associated with your UW NetID. If you don't change this stored password, Entourage will generate a "password error" when you attempt to connect to the mail server (because it is using the old stored password ). Since regularly changing your UW NetID password is a recommended procedure, we do not advise you to store your password within Entourage.
To change the password stored in Microsoft Entourage:
If you need any further assistance, please contact UW Technology help at firstname.lastname@example.org