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UW Technology Desktop
Services
Centrally
administered PCs (Nebula)
System
Administration
Hardware
Repair
Software
Installation
Equipment
Movement & Installation
PC & Server
Security
Related Services
UWICK
Site Licensed
Software
Other Software
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Need help with your desktop computer?
UW Technology provides a
range of desktop computing services for UW
departments, including centrally administered PCs
(Nebula Systems), licensed software, software
installation and configuration, hardware repair,
and security consulting, among others.
- Some services are free, while others are
for-fee.
- The services are meant to supplement, not
replace, departments' own computing
services.
Details about each service are provided below. For
more information, contact the person or group
listed under that service.
Desktop Computing Services for UW
Departments
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| Centrally
administered PCs (Nebula
systems) |
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Contact:
Nebula Support |
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There are three types
of Nebula systems:
- Nebula Gold
Nebula Gold is a full-service, managed
desktop option that provides all software
and technical support.
- Nebula Bronze
Nebula Bronze is a lower cost managed
desktop option designed for departments
that have limited onsite technical support
staff, but are interested in having some of
the most critical desktop services managed
centrally.
- Husky Kiosks
Husky Kiosks are intended for public-area
computers whose primary function is to make
Internet, email and secure file transfer
services available to users.
The Nebula program provides central
administration for networked desktop
computers. Nebula computers are configured to
a standard suite of software which is tested,
maintained and supported by UW Technology engineers and technical
support staff. Nebula computers are networked
to hosts that provide file sharing, network
printing, centralized backups, e-mail, Web
publication, and other capabilities.
Nebula does not contract for single
systems, only for groups of systems.
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Hardware Repair |
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Contact: Computer
Maintenance Group |
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Maintenance and repair services for
minicomputers, micro-computers, workstations,
computer peripherals, and video display
terminals are available to the campus
community through the Computer Maintenance
Group (CMG). Fees charged are either on a
time-and-materials or service agreement
basis.
The CMG services Apple, DEC, IBM, NCD,
NeXT, Zenith and certain other products, and
does warrenty and post-warrenty repairs for
some brands. Please contact the CMG for more
details.
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| Software
Installation |
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Contact: Computer
Maintenance Group |
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The CMG installs operating systems and
upgrades, most common applications (including
MS Office, the UWICK, etc) and software and
antivirus updates. They perform some software
configuration, troubleshooting, and virus
clean-up and recovery. Limited data recovery is
available. The CMG can also transfer data from
one hard drive or PC to another. The CMG works
with both Windows and Macintosh-based
systems. |
| Equipment Movement
& Installation |
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Contact: Computer
Maintenance Group |
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The Computer Maintenance Group transports,
installs and configures PC's. They will also
de-install and, if requested, erase the hard
drives to Surplus Property's specifications.
They can move single PC's or offices of PC's
from one location to another.
In addition, the CMG can manage the entire
surplus process: pick-up, hard drive erasure,
complete the 1024 form, and deliver equipment
to Surplus Property.
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PC & Server Security |
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Contact: UW Technology
Security Consulting |
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Both free and for-fee security consulting
services are available for system
administrators and other UW computer users.
Two types of security consulting are offered:
- Proactive Security Consulting
- Reactive Security Consulting
Proactive services are offered by UW Technology
Computer Security and include vulnerability
assessments, scanning, patching and advice.
The CMG and UW Technology Computer Security are
available on a limited basis for reactive
assistance with recovery from security
incidents such as trojans and worms,
virus-infected servers, takeover of computer
systems and other reactive security
consulting.
Security-related questions can be
submitted from the UW Technology Security
website.
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Related Services & Resources
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| UWICK
(University of Washington Internet Connectivity
Kit) |
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Contact:
Send a Question to UW Technology |
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The UWICK contains software to help the UW
community access networked communication and
information services from campus or from home.
Software on the UWICK is for both Windows-based
PC and Macintosh computers, and includes email
programs, Web browsers, anti-virus software,
dialin modem numbers and connection software,
and more. |
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Contact: Software
Licensing |
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Software licensed to the University
community as a whole or to particular UW
departments for academic use. Online software
listings include an overview of the software
offered, details on the licence, and
information about getting the software and
getting help. |
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Licensed Software - Other
Software |
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Contact: University
Bookstore |
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A selection of software packages and
products, computer hardware, and peripherals
are available at discounted prices for
educational use by UW students, staff and
faculty. |
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