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Help Is Available: UW Technology Contacts and Services

Included on this page

General UW Technology Contact Points

UW Technology oversees a broad range of campus-wide computing and telecommunications services. Begin with these general contact points. You, or your question, will be quickly routed to the person within UW Technology best able to help you.

On the Web
Visit the UW Technology Service Centers site
The site to visit to contact UW Technology customer support centers.

Visit the Computing and Networking site
You can find online information covering the full range of computing and networking services available to the UW, both from UW Technology and other groups.

Send a Question to UW Technology using an online form, receive an answer by email
The online form guides you through asking your question so consultants can quickly give you the answer you need.
By Email
Send email to help @ u.washington.edu
Your message will be forwarded to the people within UW Technology who can best answer your question. Responses are generally sent within a few hours, but more complex questions may take up to two days. The following are other frequently used general email addresses within UW Technology:
  • atl @ u.washington.edu - Accessible technology for students, faculty, and staff with disabilities
  • cmg @ u.washington.edu - Computer maintenance, installation, and configuration
  • customercare @ u.washington.edu - Telephones, cabling, cable TV and video
  • install @ u.washington.edu - Network installation, including wireless
  • nebula @ u.washington.edu - Support for Nebula desktop systems
  • smartphone @ u.washington.edu - Smartphones (Blackberry, Palm, Windows Mobile)
  • software @ u.washington.edu - Software
  • training @ u.washington.edu - Computer Training
In Person
or by Telephone
Visit or call the UW Technology Service Center
You can drop by the UW Technology office, located in C-3000 UW Tower, or call them at 206.221.5000, during these hours:
  • Monday-Friday, 8:00 a.m. to 8:00 p.m.
  • Saturday: Closed
  • Sunday, 1:00 p.m. to 8:00 p.m.
  • The Service Center is closed on University holidays and may have limited hours on December 24th and the day before Thanksgiving.
Service Center staff can get help with computing questions including:
  • Creating or using your UW NetID
  • Resetting a forgotten UW NetID password
  • Administrative applications
 
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Can't Find It Here?
Not all campus computing services are managed by UW Technology. Here are some non-UW Technology contacts.

UW Libraries
UW-restricted library
 databases
UW Libraries Proxy
 Service

Student Technology Fee Committee
Disbursement of the
 student technology fee
UW Technology Contacts and Services
Grouped by Topic Sorted Alphabetically

Accessibility

DO-IT
(Program for high-school students with disabilities)		 doit @ u.washington.edu
206.685.3648
Accessible Web Design: Making UW Web Sites Accessible to Everyone
(The policy, law, and methods of accessible Web design)		 help @ u.washington.edu
UW Access Technology Services
(Accessible technology for students, faculty, and staff with disabilities)		 atl @ u.washington.edu
206.685.4144
AccessIT
(Making education-based IT accessible nationally)		 accessit @ u.washington.edu
866.968.2223 (Toll Free Voice)
866.866.0162 (Toll Free TTY)
206.616.2223 (Local Voice; TTY)

Administrative Computing

Administrative Systems
(Systems for administrative work)		 is-cst @ u.washington.edu
USER
(University Services Renewal project to transform UW support services systems)		 userproj @ u.washington.edu
206.616.2408
Production Support
(Handles computer production jobs for General Accounting, Purchasing, Payroll, Registration, and Benefits.)		 is-sta @ u.washington.edu
206.543.7364
ODIN
(Open Document Image Network--a Web-based electronic document imaging system)		 odin @ u.washington.edu
Database Extract and Download help @ u.washington.edu
206.685.1326
Computer Operations
(24-hour monitoring of central computer systems)		 copstaff @ u.washington.edu

Cable Television

Cable Television
 customercare @ u.washington.edu
206.221.5000

Communications

UW Technology Service Center
  • Telephones and cell phones
  • Computer data cabling
    (Ethernet, ISDN)
  • Cable TV and video
  • Policies
List of Services 		help @ u.washington.edu
206.221.5000

Computing

Security, Computing
(Security steps, safeguards, and services) 		help @ u.washington.edu
206.221.5000
Learning & Scholarly Technologies
(Catalyst Web Tools, technology spaces, and workshops supporting teaching, learning, research, and work) 		catalysthelp @ u.washington.edu
206.897.1999
Nebula Systems
(Centrally administered desktop microcomputers. about Nebula)		 nebula @ u.washington.edu
206.543.5000
Computer Maintenance Group
(For-fee computer maintenance and repair, some warranty servicing)		 cmg @ u.washington.edu
206.543.7865
Equipment Movement and Installation
(Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)		 cmg @ u.washington.edu
206.543.7865
Software Installation
(Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)		 cmg @ u.washington.edu
206.543.7865
Technical Support
(Phone support for technical problems with connectivity, dial-up, configuring email, etc.)		 help @ u.washington.edu
206.221.5000
Hardware Repair
(Computer Maintenance Group: for-fee computer maintenance and repair, some warranty servicing)		 cmg @ u.washington.edu
206.543.7865
Desktop Computing Services for UW Departments help @ u.washington.edu
206.221.5000

Connecting to the UW

Dial-in Modem Pools (Phone numbers for UW dial-in modems for students, staff and faculty help @ u.washington.edu
206.221.5000
Send a Question to UW Technology
UWICK
(UW Internet Connectivity Kit: The UWICK allows you to connect to the Interent and UW email from your home or campus computer via dial-in modems or the University network)		 help @ u.washington.edu
206.221.5000
Wireless Network install @ u.washington.edu
206.543.5068

Email

MyUW
(UW Web portal)		 help @ u.washington.edu
Email
(UW email services and guidelines)		 help @ u.washington.edu
206.221.5000
Spam Filtering
(Filter junk from UW email) 		help @ u.washington.edu
206.221.5000
WebPine
(A Web-based email program for UW).		 help @ u.washington.edu
206.221.5000
MyUW.net
(Personal email and Web services for recent graduates and other UW affiliates. Not for current faculty, staff, or students at this time.)		 help @ myuw.net
Vacation Message
(Form for automatic response to incoming messages)		 help @ u.washington.edu

Networks

Network Installation
(Installation of communications wiring and ports)		 install @ u.washington.edu
206.543.5068
Network Operations
(The UW computing network, including network hardware, DHCP servers, and IP address assignments)		 netops @ u.washington.edu
206.221.6000
Washington's K-20 Network
(Broadband network bringing next-generation Internet tools to K-12 schools and community colleges)		 help @ u.washington.edu
Pacific Internet2
(Coalition extending Internet to Pacific Rim countries)		 jbrown @ u.washington.edu
Pacific Northwest Gigapop
(Regional connection for high-speed networks using next-generation Internet technology)
 gigapop-info @ pnw-gigapop.net
206.934.5580
1.888.934.5580

Publications and Training

OnTechNews
(Online technology newsletter)		 ontech @ washington.edu
206.221.5000
UW Technology Publications publications @ u.washington.edu
Learning & Scholarly Technologies
(Catalyst Web Tools, technology spaces, and workshops supporting teaching, learning, research, and work) 		catalysthelp @ u.washington.edu
206.897.1999
Training, UW Computer training @ u.washington.edu
206.685.2763

Security

Security, Computing
(Security steps, safeguards, and services)

Software

Software Guide
 software @ u.washington.edu
206.221.5000
FTP Server, Anonymous
(Free software available for downloading)		 help @ u.washington.edu
206.221.5000
Pubcookie
(UW Web Authentication Service)		 pubcookie @ u.washington.edu
IMAP Information Center
(Internet Message Access Protocol information)		 help @ u.washington.edu
Pine
(Using and downloading Pine email software)
 help @ u.washington.edu
206.221.5000

Telephones

UW Technology Service Center
  • Telephones and cell phones
 customercare @ u.washington.edu
206.221.5000

Television

Internet HDTV
(Studio-quality HDTV over the Internet)		 hdtv @ u.washington.edu
ResearchChannel
(Broadening access to research)		 info @ researchchannel.org
877.616.7265
UWTV
(Television channel providing non-commercial education programming) 		info @ uwtv.org
206.616.8988
uw2.tv
(Experimental educational programming)		 uw2tv @ u.washington.edu
206.221.7493
UWTV Video Production production @ u.washington.edu
206.221.7600

Video Conferencing

Videoconferencing videoconferencing @
u.washington.edu
206.616.7250, 206.221.7600

Web Publishing

Creating and Publishing Web Pages
(Web publishing on central UW Web servers)		 help @ u.washington.edu
MyUW.net
(Personal email and Web services for recent graduates and other UW affiliates. Not for current faculty, staff, or students at this time.)		 help @ myuw.net

More About UW Technology

For more information about UW Technology see the UW Technology organizational Web site.