eOutage Alert
UW Information Technology will post information on this page when there are major service disruptions that impact communications, computing, networking, and power.
Check eOutage Alert whenever possible if you have service issues to see if UW Information Technology is aware of the problem you are experiencing. For additional automated information regarding high priority incidents for UW Seattle, Bothell and Tacoma, please see the Service Status page. To report a new trouble, call UW Information Technology at 206-221-5000.
Join the eOutage mailing list to receive these outage postings via email.
Current Status
Calls to UW-IT eFax customers are not going through
Updated 04/25/24 at 12:45:00 am
UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
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A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
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UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
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The next update will be 06:45am on 04/25/2024
Next update: 04/25/2024 06:45 am
For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.
UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 06:45am on 04/25/2024
Next update: 04/25/2024 06:45 am
For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.
Changes to email forwarding are not fully propagating
Updated 04/24/24 at 12:10:00 pm
UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.
The Proofpoint vendor deployed a fix for this issue at 4:00 pm on 4/23. UW-IT Engineers actively monitored for confirmed resolution and found that the solution that Proofpoint deployed did not work.
We have been notified that Proofpoint plans to try again with their system update at 4:00pm today (4/24) and UW-IT engineers will monitor again to confirm resolution to this problem before resolving this incident.
The next update will be provided at 12:00 pm on Thursday 4/25/2024 unless more is known earlier.
Next update: 04/25/2024 12:00 pm
For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.
UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.
The Proofpoint vendor deployed a fix for this issue at 4:00 pm on 4/23. UW-IT Engineers actively monitored for confirmed resolution and found that the solution that Proofpoint deployed did not work.
We have been notified that Proofpoint plans to try again with their system update at 4:00pm today (4/24) and UW-IT engineers will monitor again to confirm resolution to this problem before resolving this incident.
The next update will be provided at 12:00 pm on Thursday 4/25/2024 unless more is known earlier.
Next update: 04/25/2024 12:00 pm
For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.