Unauthorized Long Distance Calls

Policy

Personal long distance calls may not be charged to the University long distance system. Any long distance personal calls made from University telephones must be charged to a personal credit card, or other non-UW billing number. Dialing instruction for using a personal credit card or charging a long distance call to a non-University billing number is available at: http://www.washington.edu/cac/care/phone/ddld.html .

Unauthorized Long Distance Calls

The UW Technology Service Center will assist in identifying unauthorized toll calls. User departments will be charged for any long distance calls made from telephones within their system unless these calls can be identified and recharged to another number or person.

Collection Procedures

Each UW department is responsible for reviewing its monthly telephone bill, and identifying any amounts incurred by individuals making personal or otherwise unauthorized long distance calls.

If the user department is able to identify the caller, immediate payment for the cost of the call plus any applicable taxes will be requested. The check should reference the departmental budget which is to receive credit, should be made out to the University of Washington, and should be sent to UW Technology Business Operations, Box 354840, for processing. If payment is not made within 30 days, user departments should refer the matter to the Receivables Collection Office.

Unidentified Callers

If departmental records indicate an unauthorized toll call, and the caller cannot be identified, the UW Technology Service Center may be able to assist in determining the caller's identity. For more information, contact the UW Technology Service Center by sending email to help@u.washington.eduor by calling 206-685-7711.

Unauthorized UWATS Calls

For UWATS calls in which an authorization number has been fraudulently used, the UW Technology Service Center will assist the user department in any way possible. It should be noted, however, that credit will not be given in cases where a legitimate authorization code has been fraudulently used. Authorization codes can be changed immediately upon request by the department or individual to whom the code is assigned. Upon the departure of an employee with UWATS privileges, a request should be made to the UW Technology Service Center to cancel that employee's authorization number.

Authorization code security is the responsibility of each assigned user, group, or department. The UW Technology Service Center does not recommend the assignment of an authorization code to more than one person; individual authorization code assignments help to support overall system accountability.

Use of State Resources (WAC 292-110-010)