Overview
The UW Technology Service Center supplies most telecommunications equipment for use by University departments. The UW Technology Service Center is a self-sustaining unit, and operates in a manner designed to recover most costs for equipment and services provided. Analysts are provided for ongoing support, and to assess user needs.
Level of Service Provided
In general, the level of telecommunications service provided is determined by the Dean or Vice-President of the requesting units. Costs for equipment and services provided will be charged to the appropriate budgets. If a grant budget is to be used, additional approval may be needed from the Grant and Contract Accounting Office.
Equipment and Services Offered
Telecommunications equipment and services will be provided on an as-requested basis, subject to University and UW Technology Service Center guidelines. Notable exceptions to equipment and services provided include answering machines, fax machines, modems, and some limited-use special equipment. Answering machines are not supplied, supported, or recommended by the UW Technology Service Center. Fax machines and modems are not supplied or supported by the UW Technology Service Center, but can be acquired at the discretion of the using department.
Effective July 1, 2002, University of Washington departments may purchase and be responsible for certain telephone equipment. Single line telephone sets, 2-line telephone sets, and 4-line telephones using RJ11C or RJ14C jacks, modular privacy devices, and headsets have been approved for customer acquisition.
We will continue to provide fully-managed solutions and are available to assist you in reviewing your communications requirements to ensure that you have the best solutions for your needs.
UW Technology Service Center policies regarding customer responsibilities and guidelines for purchasing equipment are listed on the Customer-Purchased Telephone Equipment Policies and Guidelines web site.
Requesting Equipment or Service
Unless otherwise noted on the Ordering Information page, please call the UW Technology Service Center at 206-221-5000, or email help@u.washington.edu to request more information, service, or repair.
Repair Policy
In cases where a monthly fee is paid to the UW Technology Service Center for equipment and/or services rendered, repairs to University equipment will be made free of charge. Where no monthly fee is paid, repair charges will be billed to the appropriate budgets on a time and materials basis. Currently, the only exception to this repair policy concerns Ethernet connections, which will be repaired free of charge, though users are billed only at installation.
Infrastructure
New buildings, remodels, and wiring projects are required to conform to certain telecommunications infrastructure standards as provided in the UW Facilities Design Information (FDI) Manual. Costs incurred in meeting these requirements are valid capital projects charges, and will be billed accordingly.
Unauthorized Changes to the University Telephone System
a. Installations
Unauthorized installations are frequently found to be in violation of safety and installation code standards, and may be removed upon discovery. A service charge will be assessed for equipment removal and reinstallation, as well as for repair to any damaged property.
b. Relocations
All relocations or extensions of UW Technology telephone sets must be coordinated through the UW Technology Service Center.
c. Auxiliary Devices
The installation of wire, cable, or jacks for user-owned auxiliary devices such as call sequencers, auto-dialers, data sets, and music-on-hold, must be coordinated through the UW Technology Service Center. Any cable or wiring installed by a user department that is found to be out of compliance with UW Technology Service Center standards will be ordered for correction at user expense.
