Customer-Purchased Telephone Equipment Policies and Guidelines

Policies

Customers who purchase their own equipment will be accountable for its reliability and its suitability for their departmental needs. In addition they are responsible for ensuring that it is compatible with existing UW Technology Service Center equipment that they may use either currently or in the future, and that it conforms to all university-wide UW Technology Service Center policies. Please contact the UW Technology Service Center at 206-221-5000 to discuss these requirements if you are not familiar with them.

Single Line Telephone Set, 2-line Telephone Set, and 4-line Telephones

Dial tone is provided and wired by the UW Technology Service Center.
Set(s) must be FCC registered, modular plug equipped and analog capable.
2- and 4-line telephones must connect to RJ11C or RJ14C telephone jacks.
Customer is responsible for telephone jack installation charges.
Customer is responsible for programming the set features (speed dial, intercom buttons, etc.).
Customer is responsible for repair, including battery replacement. Any repair reports the UW Technology Service Center receives that are isolated to trouble caused by the customer owned equipment are subject to billing on a Time & Materials basis.

NOTE:
Features such as Caller ID and Visual Message Waiting may not be compatible with all single line telephones.

2.4 Gigahertz cordless telephones are not recommended because of possible interference with campus wireless data.

Modular Privacy Devices

Customer is responsible for installation.
Customer is responsible for repair. Any repair reports the UW Technology Service Center receives that are isolated to trouble caused by the customer owned device are subject to billing on a Time & Materials basis.

Headsets

Please see this page for information about headsets and adapters for use with UW phone systems.
Customer is responsible for repair, including battery replacement. Any repair reports the UW Technology Service Center receives that are isolated to trouble caused by the customer owned device are subject to billing on a Time & Materials basis.

Fax Machines

Dial tone and jack are provided and wired by the UW Technology Service Center.
Customer is responsible for installation of the fax machine.
Customer is responsible for programming the fax features.
Customer is responsible for repair. Any repair reports the UW Technology Service Center receives that are isolated to trouble caused by the customer owned equipment are subject to billing on a Time & Materials basis.

Modems

Dial tone and jack are provided and wired by the UW Technology Service Center.
Customer is responsible for installation of the modem.
Customer is responsible for repair. Any repair reports the UW Technology Service Center receives that are isolated to trouble caused by the customer owned equipment are subject to billing on a Time & Materials basis.

Guidelines for Purchasing Equipment

Examples of the types of telephones available for customer purchase include the Cortelco 2-line set and the Bell Sonecor 4-line telephone. These sets may be purchased through Graybar (206-701-3029, 800-654-1006) at a discounted rate for University of Washington departments.

Modular privacy devices are available and may be purchased through the UW Technology Service Center at help@u.washington.edu or 206-221-5000.

NOTE: the UW Technology Service Center leases the proprietary adapters (AT&T model 500A) for the Avaya 8400 series phones. Please call 206-221-5000 or contact help@u.washington.edu for more information.