Frequently Asked Questions

How do I place an order with Office Depot?  

UW eProcurement is the preferred method for purchasing office supplies.  But for those "emergency" needs, you may use your Procard to make a purchase at any of our Office Depot stores and receive your UW price.

For help with eProcurement, please contact the eProcurement help desk @ 206-685-3558 or eprocure@u.washington.edu.

What is the Office Depot Customer Service number?   How do I get help?

For assistance with product related inquiries or returns, please contact National Customer Service at 1-888-777-4044 and reference UW account #43271349.

Who are the UW’s local contacts for Office Depot?   

On Site Service Consultant, Tom Burns – thomas.burns@officedepot.com – 206-685-3556

Account Manager, Cindy Tsuei – cindy.tsuei@officedepot.com - 253-872-1711

How do I receive a complimentary Office Depot catalog?  

Catalogs are updated every six months from January through June and July through December. To receive the complimentary catalog, please add the current catalog item number with your order. The catalog item numbers can be found in the Office Depot punchout website in eProcurement under “My Shopping Lists”, List Name “Catalogs”.

How can I get additional savings with my order?

To take advantage of additional discounts received at checkout on your entire purchase, orders of $250 to $450.99 qualify for 1% discount and orders of $451 and above qualify for 2% discount.

How do I return an item?  Returns can be completed by the user that placed the initial order. A step by step guide is available for download - Office Depot Return Guide. All returns over $25 will be picked up within 5 business days.

 Returns can also be completed by calling customer service at 1-888-777-4044. Please have your UW purchase order number (example EP123456 or EI123) or your nine digit Office Depot order number (example 381234567-001) ready before you call.

What is Office Depot’s Return Policy?

 Your complete satisfaction is our primary concern.

At Office Depot, we want to be sure that every purchase is the right one for you. If you are dissatisfied with your purchase for any reason, you may return most items in their original packaging within 30 days of purchase for a replacement or full refund.

*Please Note: Only one return per order may be processed online. If an additional return is required please contact Customer Service at 888-777-4044.

Exceptions:
-Furniture, Computers, and Business Machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.

-Notebooks, PCs, and open software (with accessories in original packaging) can be exchanged for the same item within 14 days of purchase.

Special Order Products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.

How long will it take to receive my order? 

Office Depot provides next business day delivery service unless your order is a special order.  Delivery times on specials will be provided at the time of order.

Do I get a discount when I shop at your retail store?

 When placing orders, we encourage using eProcurement. But for those "emergency" needs, you may use your Procard to make a purchase at any of our Office Depot stores and receive your UW price.

What do these icons mean? 

   Indicates items that are included on your contract.

   Indicates additional items with discounted pricing.

  Represents items made from or containing recycled materials, as well as , environmentally preferable products.

These are items purchased from Historically Underutilized Business (minority, women, disabled, veteran, veteran-disabled, and small or small disadvantaged businesses).

  Special order items will be delivered from an alternate location, typically directly from the manufacturer, and will not adhere to standard Office Depot delivery times. A minimum of 3 business days is required for special order delivery.

  Oversized Delivery: Our Enhanced Delivery service is required for all Oversized items. A $24.99 fee will be added to oversized orders in our local delivery areas and $39.99 for orders outside our local delivery areas for this service (note this fee is a per order charge, regardless of how many deliveries take place). Actual delivery prices to be provided at point of sale.
Delivery expected within 7 business days of purchase; valid for in-stock furniture and oversized technology.

Can Office Depot make Custom/UW Logo items?  

Yes, Office Depot is approved by the CLC to product your UW logo items. Office Depot has hundreds of selections of IMPRINTED PRODUCTS to choose from. Get your department name and/or UW logo imprinted on shirts, bags, mugs, pens, hats, and many, many more. If you would like to place an order or see our entire product offering, please contact your onsite Service Consultant, Tom Burns at 206-685-3556 or thomas.burns@officedepot.com.

Can Office Depot help with my furniture projects?

Office Depot has a local, full service, contract furniture team to assist with furniture projects. We can buy from over 200 furniture manufacturers on product related to reception, conference, seating, partitions, storage, etc. We provide complimentary layout design, product consultation, and offer the best solution for your space. If you would like more information, contact Tom Burns.

I am interested in purchasing Environmental Preferred products. How can I find those items?
 
To view the Green Book catalog(s), which contains more than 2,300 environmentally preferable products to promote sustainability, please use the Green Book Online. Just click the "Green Book Online" tab underneath "My Shopping Lists" tab.

 You can also find additional items by going to “My Shopping Lists” and utilizing one of many presorted shopping lists.

How do I order a ‘Special’?   

What exactly is a special???  A “Special” is a non stocked or non catalog Office Depot item.  Specials are “special orders” that we order direct from the manufacturer.  Specials cannot be ordered through eProcurement.  The UW/Office Depot account number for ordering specials is 43961351.  Orders can be placed via phone at 888-777-4044 or by fax at 800-973-3376. 

Who are the UW’s internal contacts?

eProcurement Help Desk – 206-685-3558

            Kevin Campbell – kjcam1@u.washington.edu

            Liza Plotkin – lplotkin@u.washington.edu

            Joe Kerchen – jkerchen@u.washington.edu

            Laurie Hunt – lahunt@u.washington.edu